customer service manager Work, Jobs in garforth, wyk (with Salaries)

Head of Customer Service
Zenith —Leeds
- Up to £95,000 a year
- Customer service
1d
Deputy Manager
Home Bargains —Garforth
- £37,020 a year
- Part-time
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
4d
Assistant Manager - Wetherby
BoyleSports —Wetherby
Quick apply
Customer Sales Manager - FTC
Care UK —Leeds
- £37,000 - £40,000 a year
- Weekend availability
- Nursing home
- Sales
- Business development
Centre Manager
Halfords —Castleford
- Up to £40,000 a year
- Full-time
- Sales
- Team management
- IT
- Annual leave
- Employee discount
8d
General Manager Monday-Friday
CH&CO —Leeds
- £40,000 a year
- Full-time
- Restaurant
- Café
- Employee assistance programme
- Employee discount
3d
Head of Customer Care
247 Home Furnishings —Huddersfield
- £65,000 - £75,000 a year
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Operations Manager - Wellbeing
Nuffield Health —Leeds
- Up to £37,500 a year
- Full-time
- Management
- Customer service
- Gym membership
Assistant Manager
Halfords —Castleford
- £36,000 a year
- Full-time
- Management
- Maintenance
- Driving
- Annual leave
- Employee discount
9d
M&S Store Manager
Compass Group —Leeds
- Up to £40,000 a year
- Full-time
- Leadership
- Communication skills
- Employee discount
9d
Senior Facilities Manager (Branches), North East
National Westminster Bank PLC —Leeds
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
5d
Assistant Store Manager
Lovisa —Leeds
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
People Services Team Manager
Northern Trains —Leeds
- £45,428 - £48,000 a year
- Organisational skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
9d
Business Development Manager (BDM) - Wetherby - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Wetherby
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Assistant Manager
Farmfoods —Leeds
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
18h
Assistant Manager
Screwfix —Leeds
- Up to £29,600 a year
- Part-time
- Employee discount
Sales Admin Manager
SmoothSale —Seacroft
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Free parking
Quick apply
4d
General Manager
Batchelors York —York
- £50,000 - £77,000 a year
- Weekend availability
- Management
- Sales
- Supervising experience
Quick apply
4d
Customer Success Manager I
GoCardless —Leeds
- £27,976 - £33,570 a year
- Sales
- Communication skills
Senior Client Service Manager
Equifax —Leeds
- Full-time
- Salesforce
- Sick pay
4d

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Head of Customer Service

Zenith -
Leeds

Apply Now

Job details

Permanent
Up to £95,000 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Tech scheme

Qualifications

Customer service

Full job description

At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service, and our bold ambitions to make mobility smarter, greener, and better for everyone.

Our Commercial division provides a full range of services for fleet operators across LGVs, HGVs, LCVs and trailers. This includes fleet management, maintenance, funding, rental and flexible hire. With national reach and specialist expertise, we help customers keep vehicles available, compliant and cost-effective.

Across the business, there is a strong focus on continuous improvement, investment in technology, and creating an environment where people can develop and contribute to meaningful change.

The Opportunity

This is a senior leadership role with responsibility for shaping how customer service is delivered across a complex, multi-site operation.

As Head of Customer Service, you will define and deliver the customer service strategy, ensuring a consistent and high-quality experience across all channels. You will work across teams and functions to align service delivery with wider business priorities, while supporting ongoing improvement in performance, processes and systems. You will also provide direction to a large and diverse team, building capability and consistency across all locations.

Reporting to the Commercial Operations Director, the role combines strategic planning with operational oversight and involves close collaboration with Commercial, Finance, HR, IT and Business Change teams.

What You'll be Doing

Set the strategic direction for customer service delivery, defining clear service standards, KPIs and performance frameworks aligned to business goals.
Lead and inspire a large, multi-layered team, ensuring strong capability across Customer Service Managers, Team Leaders and frontline colleagues.
Own the end-to-end customer experience, embedding a customer-centric culture and continuously improving satisfaction and loyalty.
Oversee multi-channel operations, ensuring efficient, consistent and compliant service delivery across all customer touchpoints.
Drive continuous improvement, identifying opportunities to enhance processes, systems and technology to improve quality, efficiency and cost.
Build strong cross-functional partnerships with Commercial, Finance, HR, IT and Business Change to deliver joined-up outcomes.
Manage budget and resources, ensuring cost-effective delivery while forecasting demand and optimising capacity.
Lead governance and risk management, ensuring regulatory compliance and robust operational controls.
Develop insight-led decision making, establishing clear MI dashboards and using data to drive performance and inform strategic decisions.
Champion colleague development and engagement, creating an environment where people can grow, perform and thrive.

What You'll Bring

Experience leading customer service, operations or service delivery at a senior level
A track record of managing large, multi-site or multi-channel teams
Experience working with performance metrics, budgets and operational planning
Evidence of improving service delivery, processes or organisational capability
Understanding of commercial drivers and how service delivery contributes to business outcomes
Ability to interpret data and translate insight into practical action
Experience engaging and influencing stakeholders across different functions
Exposure to fleet, vehicle or leasing environments is helpful, though not essential

What's in it for You

Base salary of up to £95,000 per annum
Company car
Annual bonus
25% pension
Life assurance x 4 salary
Critical illness cover
Private medical care
Dental and health cash plans
Company GP for self and family
Inclusive culture with colleague-led equality networks
Other flexible benefits including the option to buy/sell holiday, Technology Scheme, Cycle to work scheme etc..
Most importantly ....a role that will provide autonomy and challenge every day, in a people led organisation that is really looking to make a difference....

Why Zenith?

We're proud to be:

Award‑winning – Leasing Company of the Year (Fleet News 2026), Large Business of the Year (Yorkshire Post Excellence in Business Awards), Diversity and Inclusion winners, (Yorkshire Post Excellence in Business Awards), Wellbeing winners (Fleet News 2025).
Sustainability champions – over 41% of our fleet are Battery Electric Vehicles (BEVs), and we're a carbon-neutral organisation
Innovators - Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles
Inclusive - diversity networks and a workplace where everyone can thrive
A place to grow- Clear pathways through our MyGPS personal development framework

Sound Like the right opportunity for you? Apply now!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

INDGEN

Apply Now

Refine Your Search

customer service manager jobs in garforth, wyk

Head of Customer Service

Deputy Manager

Assistant Manager - Wetherby

Customer Sales Manager - FTC

Centre Manager

General Manager Monday-Friday

Head of Customer Care

Operations Manager - Wellbeing

Assistant Manager

M&S Store Manager

Senior Facilities Manager (Branches), North East

Assistant Store Manager

People Services Team Manager

Business Development Manager (BDM) - Wetherby - Circa 41k Package - 53k OTE Uncapped

Assistant Manager

Assistant Manager

Sales Admin Manager

General Manager

Customer Success Manager I

Senior Client Service Manager

I want to receive the latest job alerts for customer service manager in garforth, wyk

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Why Zenith?

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