Customer experience manager Work, Jobs in Heythrop, Oxf (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
14d
E-Commerce Manager
pampeano —Kidlington
- £40,000 - £46,000 a year
- Full-time
- CRM software
- Analysis skills
- Bachelor's degree
- Employee discount
Quick apply
5d
Service Coordinator
Celeste Living Group —Banbury
- £28,000 a year
- Full-time
- CRM software
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
1d
Customer Manager
UCAS —Cheltenham
- Up to £30,000 a year
- Hybrid work
- Customer service
- Communication skills
- School
- Free parking
- Annual leave
Quick apply
Customer Relations Manager
Hamberley Care Homes —Oxford
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Referral programme
Assistant Store Manager
Mountain Warehouse —Chipping Norton
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager - Winchester, Eastleigh & Southampton
Savona Foodservice —Kidlington
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Salesforce
- Life insurance
Quick apply
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Conveyancing Assistant
Gilroy Steel Solicitors —Brackley
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Employee discount
Quick apply
Bookings and Events Manager
Dodo Pubs —Witney
- £24,999 - £25,000 a year
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
- Employee discount
Quick apply
3d
Internal Sales Executive
LGL Ltd —Buckingham
- From £32,000 a year
- Full-time
- Sales
- In-person
- Communication skills
Quick apply
Hospitality Manager
Haas F1 Team —Banbury
- Weekend availability
- Hospitality
- Maintenance
- Microsoft Office
Quick apply
7d
Trackside Host F1 Cadillac
Absolute Taste —Bicester
- Full-time
- Hospitality
- Travel
- Organisational skills
Quick apply
7h
Assistant Manager
Lionhearth Pubs —Chipping Norton
- From £36,000 a year
- Full-time
- Team management
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
Operations Manager - Bershka Oxford
INDITEX —Oxford
- Full-time
- Employee discount
Quick apply
Assitant Cafe Manager
Lynwood & Co —Witney
- £13.80 - £14.20 an hour
- Full-time
- Supervising experience
- Team management
- In-person
- Store discount
- Employee discount
Quick apply
8d
HR Advisor
Savona Provisions Ltd —Kidlington
- £40,000 - £43,000 a year
- Full-time
- Hospitality
- Human resources
- Food service
- Free parking
- Life insurance
Quick apply
8d
Program Manager
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Work from home
Quick apply
10d
Project Manager
Archangel Lightworks —Oxford
- Full-time
- Project management
- Agile
- Annual leave
- Work from home
Quick apply
General Manager
Dodo Pubs —Oxford
- £36,000 - £40,000 a year
- Overtime
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
10d

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customer experience manager jobs near heythrop, oxf

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
14 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in heythrop, oxf

Customer Experience Manager

E-Commerce Manager

Service Coordinator

Customer Manager

Customer Relations Manager

Assistant Store Manager

Business Development Manager - Winchester, Eastleigh & Southampton

Head of Manufacturing Operations

Conveyancing Assistant

Bookings and Events Manager

Internal Sales Executive

Hospitality Manager

Trackside Host F1 Cadillac

Assistant Manager

Operations Manager - Bershka Oxford

Assitant Cafe Manager

HR Advisor

Program Manager

Project Manager

General Manager

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