Customer experience manager Work, Jobs in Heythrop, Oxf (with Salaries)

Event Planner - Cheltenham Racecourse - Jockey Club Experiences
Levy —Cheltenham
- £30,000 a year
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
Business Administrator & Team-leader
Curtains Made Simple Ltd —Oxford
- £35,000 - £42,000 a year
- Part-time
- Management
- Analysis skills
- In-person
- Free parking
- Flexible schedule
Quick apply
Campsite Warden
Cotswold Farm Park —Cheltenham
- £13 an hour
- Temporary
- Customer service
- Maintenance
- In-person
- Free parking
- Store discount
Quick apply
Events Manager
Ace Grading —Banbury
- £30,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Business development
- Project management
- Travel
- Free parking
Quick apply
House Manager
Abbeyfield Wessex Society —Chipping Norton
- £16.66 an hour
- Weekend availability
- Management
- Travel
- Conflict management
Quick apply
7d
Refugee and Resettlement Manager
Oxford City Council —Oxford
- £60,291 a year
- Full-time
- Budgeting
- Communication skills
Customer Experience Manager
Berkley Care Group —Oxford
- £16.82 an hour
- Full-time
- Business development
- Organisational skills
- Budgeting
- Employee assistance programme
- Employee discount
Operations Assistant
Empire Roofing Services Ltd —Witney
- £27,000 - £32,500 a year
- Full-time
- Google Suite
- Microsoft Office
- Administrative experience
Quick apply
7d
Area Care Manager
Helping Hands —Oxford
- £60,000 - £80,000 a year
- Team management
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Assistant Branch Manager
Scrivens Opticians and Hearing Care —Chipping Norton
- Customer service
- Computer literacy
- Merchandising
- Annual leave
- Employee discount
Quick apply
Social Content Planning Manager
Ace Grading —Banbury
- £30,000 - £50,000 a year
- Full-time
- Hybrid work
- Social media management
- Bachelor's degree
- Travel
- Free parking
Quick apply
Customer Service Team Leader
HR Star —Cheltenham
- £25,000 - £35,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
Quick apply
7d
Regional Director - South East
Thomas Franks Ltd —Hook Norton
- Full-time
- Hospitality
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Front Office Team Member
Heythrop Park Hotel —Heythrop
- £8.00 - £13.80 an hour
- Full-time
- Hotel
- Front desk
- Free parking
- Annual leave
5d
Revenue Services Officer
Cherwell District Council —Banbury
- £32,028 - £34,701 a year
- Full-time
- Annual leave
12d
Meet & Greet Shop Sales Assistant - Maternity Cover
Rosara at Nicholsons —North Aston
- Up to £13.50 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
6d
Supervisor Stow-On-The-Wold
Trespass —Cheltenham
- Part-time
- Customer service
- Merchandising
- In-person
- Employee discount
Quick apply
6d
Head of Ecommerce - Fixed-Term Contract
Bamford Collection —Moreton-In-Marsh
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Community Centres and Partnerships Assistant Manager
Oxford City Council —Oxford
- £48,888 a year
- Full-time
- Team management
1d
Sales and Order Planning Manager
Brian James Trailers Ltd —Daventry
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Data analysis skills
- Continuous improvement
- Free parking
Quick apply
5d

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Event Planner - Cheltenham Racecourse - Jockey Club Experiences

Levy -
Cheltenham

Apply Now

Job details

Permanent | Full-time
£30,000 a year

Benefits

Additional leave
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Meeting coordination
Events and banqueting support
Stakeholder liaison
Continuous improvement
Event planning assistance
Events management

Full job description

C&E Event Planner & Administrator - Cheltenham Racecourse - The Jockey Club Experiences | Full-Time / Permanent

£30000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We are looking for a C&E Event Planner & Administrator for Jockey Club Experiences.

This role profile is a guide to the work you will be required to undertake. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required by your manager. It does not form part of your contract of employment.

Purpose of the Job:

The primary objective of the role is to provide an effective liaison between the entire sales process to the end customer.
This will be through effective administration and customer service techniques.
This role is required to support and coordinate all bookings when they have been confirmed by the reactive sales team.
This role includes finance responsibilities, billing clients for final payments, chasing deposits, managing on the day expenditure on the CRM system.
The role will have the responsibility of all venue show-rounds managing the diary to coordinate and communicate across the venue.
Following the show-rounds the role is required to proactively upsell and exceed customer expectations.
A key activity of the role is to consistently ensure the highest standards of accurate and timely customer, staff and management information is shared.
To ensure all sales administration is accomplished effectively and accurately in order to provide a seamless function sheet handover to the operations team.
To maximise revenue for the venue through providing outstanding customer service through the development of client, venue and internal relationships.
To ensure the relevant invoice and payment process at venue is adhered to accurately.

Key Responsibilities:

To be the owner of the BEO/function sheet process on venue and accurately and efficiently complete for all events.
To ensure that all revenue opportunities are captured and to work to achieving confirmed business from all opportunities.
To ensure a daily liaison plan is in place with relevant proactive, reactive sales and operational team members.
To deal with and action all correspondence received via email or telephone.
To ensure that all relevant information is inputted correctly within the system for measurement of results in accordance with SOP’s / Levy Signatures.
To ensure that the sales team whether onsite or in Parklands, are kept informed of the guest experience following the event so as follow up calls are informed and relevant for the guest.
To be the go-to at venue level for sponsors and client requests.
Ensure the safe and secure operation of all operational activities on behalf of all stakeholders.
Ensure that all legislative and venues operational procedures and standards are applied to provide a consistent and safe service and product for all Compass employees and customers.
To be polite, professional and friendly always with customers, clients and colleagues.
To always look out for opportunities to develop our service.
As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiencies.
Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required.
Be prepared to attend all relevant training sessions and meetings.
To always promote venues facilities and maintain a positive company image.
If relevant, the role is responsible for managing the client online booking tool and the client account/bookings with the ops team.

Operational Excellence

To make sure you are aware of, and meet the legal and company requirements for fire, safety, health and hygiene.
To report health and safety issues to your line manager, including all accidents and near misses.
To promote good safety habits and methods of work.
Personally event coordinate commercial corporate and private conferences and events.
To attend the weekly operation meeting and be the holder of the collation of completed work orders, floor plans, and monthly schedules for the operational C&E meeting.
Booking of miscellaneous event requirements and raising purchase orders.
Provide administrational support to the operations department including but not restricted to producing signage, event menus, table plans, place cards...etc.
Ensure that relevant and pertinent information is provided to the accounts team in a timely manner.
Collect deposit payments and to ensure that these are in line with the new payment plans and Terms and Conditions.

What you?ll get in return

Competitive salary with bonus and full company benefits
23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
Mental health support: 24/7 Employee Assistance Programme
Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave
Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
Development opportunities: Professional subscriptions, ongoing training and structured career pathways
Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world?s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences ? and shape the future of hospitality.

Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
Aviva Digicare - Free annual healthcare check
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - up to 55% off cinema tickets
Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts with holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
Meals on duty
Vodaphone discounts
Pension scheme and Life Assurance
Employee Assistance Programme
23 days + BH's and additional day off for your birthday
2 days additional leave, following return from Maternity leave during first year back
Competitive and supportive family benefits
Day off for baby's first birthday
Holiday purchase scheme
On-going training & development and career pathways
Professional subscriptions paid
Financial wellbeing programme and preferred rates on salary finance products

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Apply Now

Refine Your Search

customer experience manager jobs in heythrop, oxf

Event Planner - Cheltenham Racecourse - Jockey Club Experiences

Business Administrator & Team-leader

Campsite Warden

Events Manager

House Manager

Refugee and Resettlement Manager

Customer Experience Manager

Operations Assistant

Area Care Manager

Assistant Branch Manager

Social Content Planning Manager

Customer Service Team Leader

Regional Director - South East

Front Office Team Member

Revenue Services Officer

Meet & Greet Shop Sales Assistant - Maternity Cover

Supervisor Stow-On-The-Wold

Head of Ecommerce - Fixed-Term Contract

Community Centres and Partnerships Assistant Manager

Sales and Order Planning Manager

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