Service manager Work, Jobs in Knaphill, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Deputy Club Operations Manager
Pine Ridge Golf Club —Camberley
- £30,000 - £31,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Health & wellbeing programme
Quick apply
1d
Office Cleaning Manager & Supervisor, Office Services, Woking
Collaborate Industries Limited —Woking
- £20 an hour
- Part-time
- Management
- Customer service
- English
- Free parking
Quick apply
Office Administrator
The Clay Pigeon Shooting Association Ltd —Bisley
- £15,500 - £16,200 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Free parking
- Sick pay
Quick apply
2d
Cook
Impact Food Group —Woking
- £18,705 a year
- Part-time
- Management
- Cooking
- School
- Employee discount
Quick apply
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
Sales Co-ordinator
SIG Plc —Woking
- Sales
- Customer service
- IT
- Employee discount
Office Manager
Bambrella ltd —Leatherhead
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Computer literacy
- Free parking
Quick apply
1d
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
8d
Lettings Manager
Curchods Estate Agents —Woking
- £60,000 - £70,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
4d
Restaurant Manager
No.15 Restaurant & Bar Chobham —Woking
- £40,000 - £49,000 a year
- Full-time
- Hospitality
- Bar
- Culinary experience
- Free parking
- Employee discount
Quick apply
2d
Service Deliver Manager (SC Cleared)
CGI —Leatherhead
- Full-time
- Hybrid work
- Travel
- Organisational skills
- IT
Quick apply
Service Manager
Voyage Care —Farnham
- £45,000 a year
- Nursing home
- In-person
- Leadership
Deputy Manager
Aldi —Woking
- £14.75 - £15.72 an hour
Store Manager - Guildford
Hush —Guildford
- £32,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
1d
Cook Manager
Impact Food Group —Woking
- £19,000 a year
- Full-time
- Management
- Cooking
- Organisational skills
- Employee discount
Quick apply
11d
Operations and Logistics Manager
A.L.O.B Ltd —Send
- £40,000 a year
- Full-time
- Management
- ERP systems
- Data analysis skills
- Free parking
Quick apply
5d
Bar Manager
No.15 Restaurant & Bar Chobham —Woking
- £35,000 - £45,000 a year
- Full-time
- Serving
- Hospitality
- Bar
- Free parking
- Employee discount
Quick apply
2d
Sales Account Manager-Distributor Services
Sourcing City —Farnborough
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
Quick apply
3d
Quality Improvement and Regulation Manager
Barchester Healthcare —Guildford
- £45,000 a year
- Analysis skills
- Travel
- Mentoring
Quick apply
8d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

service manager jobs in knaphill, sry

Customer Service Manager

Deputy Club Operations Manager

Office Cleaning Manager & Supervisor, Office Services, Woking

Office Administrator

Cook

Operations Manager

Sales Co-ordinator

Office Manager

Centre Manager - Primrose Lodge

Lettings Manager

Restaurant Manager

Service Deliver Manager (SC Cleared)

Service Manager

Deputy Manager

Store Manager - Guildford

Cook Manager

Operations and Logistics Manager

Bar Manager

Sales Account Manager-Distributor Services

Quality Improvement and Regulation Manager

I want to receive the latest job alerts for service manager in knaphill, sry

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