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Job Title; Resource Coordinator
Location and Postcode; Head Office based / hybrid working. Office-based at Head Office on Tuesdays and Thursdays, with home working on Mondays, Wednesdays and Fridays
Rate of Pay; £18,000 per annum
Shift Pattern Available; Part Time – 25 hours per week, Monday to Friday, 9:30am-2:30pm, 5 hours per day
Essential Criteria: Strong administration and coordination experience, with the ability to oversee referrals, staffing and support arrangements
Who we’re looking for
We are seeking a confident, organised and solution-focused Resource Coordinator to support the safe, timely and person-centred coordination of support packages across KEYFORT. This is a varied administrative and coordination role, supporting community, employment and education-based support packages.
The successful candidate will help coordinate new referrals as they come into the service, particularly academic and practical support for students. This will include gathering and checking key information, maintaining accurate trackers and systems, identifying support requirements, liaising with relevant colleagues and helping to ensure support is ready to begin safely and smoothly.
You will also support staffing and resource planning across community, employment and education-based support cases, helping to ensure sessions are appropriately staffed, support arrangements are clear, and any risks to service delivery are escalated promptly.
This role is suited to someone who enjoys problem-solving, managing competing priorities and building professional relationships. You will work closely with managers, coordinators, frontline staff, recruitment, training colleagues, commissioners and external professionals where required, ensuring information is shared clearly and accurately.
You will need to be proactive, detail-focused and confident working across a busy workload. The role requires someone who can balance administrative accuracy with a person-centred approach, understanding that well-planned staffing, clear communication and accurate records directly affect the quality and consistency of support delivered.
Essential Criteria
- Strong administrative and coordination skills, with excellent attention to detail and the ability to maintain accurate records and trackers.
- Experience coordinating referrals, staffing, caseloads, rotas, support packages or similar operational processes.
- Excellent verbal and written communication skills, with confidence liaising with staff, managers, commissioners and external professionals.
- Ability to prioritise a varied workload, respond calmly to changes and remain organised in a fast-paced environment.
- Good understanding of person-centred support and the importance of safe, consistent staffing and clear support arrangements.
- Strong IT skills, including confidence using Microsoft Office, electronic records, databases and shared trackers.
- Ability to handle confidential information professionally and maintain appropriate boundaries.
- A proactive, reliable and solutions-focused approach, with the confidence to escalate concerns and follow agreed processes.
Desirable Criteria
- Experience working within social care, SEND, alternative education, academic support, community support or employment support services.
- Experience supporting the set-up or coordination of new referrals or commissioned support packages.
- Experience with staffing, rota coordination, recruitment administration, training monitoring or onboarding processes.
- Awareness of safeguarding adults and/or children, risk assessments, support planning and quality monitoring.
- Full UK driving licence and access to transport for local travel, where required.
- Enhanced DBS registered on the Update Service.
Role Responsibilities
- Coordinate and oversee the initial set-up of academic referrals, ensuring key information, agreed hours, risks, support needs and next steps are recorded accurately.
- Maintain referral trackers, staffing trackers, support package information and other administrative systems, ensuring records are accurate, up to date and easy to follow.
- Support staffing and resource planning for community, employment and academic cases, helping to ensure safe and consistent support arrangements are in place.
- Liaise with frontline staff, coordinators, managers, recruitment and training colleagues to identify staffing needs, availability, training requirements and risks to service delivery.
- Act as a key point of contact for staff and relevant internal colleagues, ensuring communication is clear, timely, professional and appropriately escalated where needed.
- Support the monitoring of package hours, funding information, agreed sessions and changes in support needs, escalating any gaps, risks or concerns promptly.
- Assist with the preparation and review of support documentation, including support plans, risk assessments, referral information, meeting notes and action trackers where required.
- Support quality monitoring by identifying themes, gaps, delays or recurring issues across referrals, staffing and support delivery.
- Follow safeguarding procedures, confidentiality requirements and KEYFORT policies at all times, escalating safeguarding, welfare, staffing or quality concerns in line with company procedures.
- Contribute to service improvement by suggesting practical solutions that support safer, clearer and more efficient ways of working.
Our Values
It is important that we share the same values, and we ask that the following matters to you:
- Making a positive difference: you love knowing that what you do, and how you do it, matters.
- Taking pride in your work: you aspire to deliver quality in everything you undertake.
- Relationship building: you value taking the time to get to know people, their interests, and their aspirations. Building respectful and meaningful relationships is important to you.
Who are Keyfort Group? Keyfort Group deliver packages of care and support to individuals with a range of conditions and disabilities. Our support is person-centred, we only work with people if we think we can provide great care not based on their disability. We have experience of working with people with a brain injury, neurological condition, learning disabilities, spinal injuries, physical and mental health needs.
What benefits will you receive?
- A contract that works for you; Part Time fixed hours
- Paid Annual Leave; 5.6 weeks annual leave (Pro Rata for Part Time)i
- Pension
- Retirement Package; eligibility based upon length of service
- Death in Service Benefit; eligibility based upon length of service
- Cash Health Care Plan; eligibility based upon length of service
- Employee Assistance Programme; access to a free service providing a wealth of support and knowledge around financial, mental and physical wellbeing.
- Training, Mentoring and Shadowing programmes; inhouse with our own RGN, Occupational Therapist and trained Psychologists
- Colleague Referral Scheme - £200 incentive bonus (T&C’s apply)
- FlexEarn; which is a simple and safe way of accessing the wages you’ve already earned
- Blue Light discount card; giving you BIG discounts at major retailers
- Employee of the month scheme; winners receive a monetary voucher
Our commitment to equality, diversity and inclusion
KEYFORT Group is committed to creating an inclusive and supportive workplace. We actively welcome applications from people of all backgrounds, communities and lived experiences, including those from under-represented groups.
We are committed to making reasonable adjustments throughout our recruitment process and employment, to ensure everyone can perform at their best.
Next Stage
All applications will be assessed against the role requirements. Candidates who are successful at this stage will be invited to share their interview availability. If you have not heard from us within 7 days of the advert closing date, unfortunately on this occasion you have not been successful.
Pay: £18,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Licence/Certification:
- UK Driving Licence and your own car (preferred)
Work Location: In person
