Admin Work, Jobs in Lewes, Esx (with Salaries)

Reactive Customer Service Administrator
One Stop Kitchens Ltd —Hailsham
- £25,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
Quick apply
6d
Office Administrator
Herbert Scott —Lewes
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
- Sick pay
Quick apply
4d
Accounts Administrator - Part Time
Carritech Limited —Lewes
- £28,000 - £32,000 a year
- Part-time
- ERP systems
- Accounting
- Organisational skills
Quick apply
4d
Accounts Administrator - Full Time
Carritech Limited —Lewes
- £28,000 - £32,000 a year
- Part-time
- ERP systems
- Accounting
- Organisational skills
Quick apply
4d
OPERATIONS COORDINATOR / PA
screendog productions —Brighton
- £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
11d
Customer Service & Admin Assistant
Bridger Transport Limited —Tonbridge
- £28,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
13d
Administration Assistant to Financial Adviser
Professional Partners —Brighton
- £28,000 - £32,500 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
5d
Payroll /Accounts / Admin Administrator
Brighton Fire Alarms Ltd —Portslade
- £26,000 - £29,000 a year
- Full-time
- Data entry
- In-person
- Free parking
Quick apply
11d
Business Administrator
Balfour Beatty —Lewes
- Hybrid work
- Computer literacy
- Administrative experience
- Organisational skills
- Annual leave
3h
Music Publishing Administrator
Identity Music Ltd —Royal Tunbridge Wells
- £30,000 a year
- Full-time
- Google Suite
- Microsoft Excel
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
WORKSHOP RECEPTIONIST - PART TIME / 9AM - 3PM
HOBBS RECOVERY SERVICES —Polegate
- £20,020 - £23,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
8h
Receptionist
Dean Wilson LLP —Brighton
- £23,750 a year
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
- Annual leave
- Life insurance
Quick apply
Learning Service Administrator
WDR Limited —Horsham
- £18,000 - £25,000 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
Quick apply
Telesales and Sales Administrator
Westways Vending —Hailsham
- £28,000 a year
- Part-time
- CRM software
- Sales
- Customer service
Quick apply
3d
Accounts Administrator
Floral Image —Henfield
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Free parking
- Health & wellbeing programme
Quick apply
Office Administrator
Demolition Group Services Ltd —Edenbridge
- From £12.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
10d
Finance & Office Manager
B & M Double Glazing —Brighton
- £35,000 - £50,000 a year
- Full-time
- Supervising experience
- In-person
- Office experience
- Free parking
Quick apply
6d
Administrator - Brighton College
Chartwells —Brighton
- £13.85 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Administrator
Brighton & Hove City Council —Brighton
- £28,142 - £28,598 a year
- Presentation skills
- Organisational skills
- AI
12d
Office Administrator
Aldwych Consulting —Brighton
- £25,000 - £29,000 a year
- Microsoft Office
- Organisational skills
- Communication skills
1h

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Reactive Customer Service Administrator

One Stop Kitchens Ltd
Hailsham

Quick apply

Job details

Full-time
£25,000 a year
6 days ago

Benefits

Free parking
Company pension
Private medical insurance
On-site parking

Qualifications

Customer service
Facilities management
Maintenance
Catering
Microsoft Office
IT
Communication skills

Full job description

About the Role

We are looking for a highly organised and proactive Reactive Customer Service Administrator to join our growing commercial kitchen maintenance team. This is a fast-paced role where no two days are the same. You'll be responsible for managing reactive service requests, booking breakdowns, and ensuring customers receive outstanding service from the moment they report an issue through to completion.

If you're confident on the phone, enjoy problem-solving, and thrive in a busy environment, we'd love to hear from you.

Key Responsibilities

Answer incoming calls and emails from customers reporting breakdowns and service requests.
Log and manage jobs using our CRM/service management system.
Book in reactive breakdowns and ensure engineers have the information they need.
Chase outstanding jobs, parts, and updates to ensure timely completion.
Provide regular updates to customers on the progress of their jobs.
Liaise with engineers, suppliers, and customers to resolve issues efficiently.
Prioritise urgent breakdowns and ensure they are dealt with promptly.
Maintain accurate records and keep all job information up to date.
Monitor open jobs and proactively follow them through to completion.
Work towards and maintain departmental Key Performance Indicators (KPIs), including response times, job progression, customer communication, and service delivery targets.
Be aware of service level agreements (SLAs) and ensure jobs are managed in line with customer expectations and company standards.
Follow up completed works to ensure customer satisfaction.
Support the service team with general administration and day-to-day operations.
Deliver a high standard of customer service at every stage of the process.

What We're Looking For

Excellent communication skills and confidence speaking on the phone.
Strong customer service experience with a professional and friendly manner.
Highly organised with the ability to multitask in a busy environment.
Ability to work under pressure and prioritise competing demands.
Experience using CRM or job management systems (preferred but not essential).
Good IT skills, including Microsoft Office and email systems.
A proactive attitude with the ability to chase jobs and see them through to completion.
An understanding of working towards KPIs and meeting service performance targets.
Strong attention to detail and excellent problem-solving skills.
A positive team player with a willingness to help wherever needed.

Desirable Experience

Previous experience in a customer service or service administration role.
Experience within facilities management, engineering, maintenance, or commercial catering equipment industries would be advantageous.
Experience handling reactive maintenance or breakdown calls is a bonus.

What We Offer

Full-time, permanent position.
Competitive salary based on experience.
Training and development opportunities.
Supportive and friendly team environment.
Opportunity to grow within a well-established commercial kitchen services company.

Ideal Candidate

You are organised, proactive, and enjoy working in a fast-paced environment. You take ownership of your workload, communicate confidently with customers and engineers, understand the importance of achieving KPIs and service targets, and are committed to delivering excellent customer service while ensuring jobs are followed through from start to finish.

Pay: £25,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

admin jobs in lewes, esx

Reactive Customer Service Administrator

Office Administrator

Accounts Administrator - Part Time

Accounts Administrator - Full Time

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Customer Service & Admin Assistant

Administration Assistant to Financial Adviser

Payroll /Accounts / Admin Administrator

Business Administrator

Music Publishing Administrator

WORKSHOP RECEPTIONIST - PART TIME / 9AM - 3PM

Receptionist

Learning Service Administrator

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Accounts Administrator

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Finance & Office Manager

Administrator - Brighton College

Administrator

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I want to receive the latest job alerts for admin in lewes, esx

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