Service advisor Work, Jobs in Llandaff, Crf (with Salaries)

Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
8d
Customer Service Advisor
Learning Curve Group —Cardiff
- £25,178.40 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Organisational skills
- Annual leave
8d
Service Advisor
Wessex Garages —Cardiff
- Overtime
- Customer service
- Annual leave
13d
Service Advisor
Renault UK —Cardiff
- £29,870 a year
- Overtime
- Mechanical knowledge
- Time management
- Annual leave
- Employee discount
15h
Service Advisor
Renault Retail Group —Cardiff
- £29,870 - £37,344 a year
- Overtime
- Mechanical knowledge
- Time management
- Annual leave
- Employee discount
Quick apply
9d
Parts Telesales Advisor
Renault Retail Group —Cardiff
- £28,560 - £32,844 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Product Sales Advisor - (Cardiff)
Ted Experience —Cardiff
- £15.33 an hour
- Sales
- Travel
- Paid training
Service Advisor
Nisbets —Bristol
- £26,388 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Work from home
- Employee assistance programme
7d
Parts Telesales Advisor
Renault UK —Cardiff
- £28,000 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Customer Service Advisor
ZOOM CARS LIMITED —Bristol
- £12.21 - £12.71 an hour
- Temporary
- No experience needed
- In-person
Quick apply
9d
Customer Service Advisor
Castelan —North Somerset
- £25,610 - £26,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
5d
Sales and Customer service Advisor
Juss Marketing —Bridgend
- £400 - £600 a week
- Communication skills
- Marketing
Senior Parts Sales Advisor
MAN Truck & Bus UK —Bristol
- £26,846 - £31,880 a year
- Full-time
5d

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service advisor jobs near llandaff, crf

Service Desk Advisor (First Line Helpdesk)

Vista Retail Support
Cardiff

Quick apply

Job details

Permanent | Full-time
£24,785 a year
8 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required

Main Tasks and Objectives

· Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix

· Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained

· Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site

· Keeping customers informed at all times on progress of calls logged

· Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure

· Update Metrix and TOPdesk call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced

· Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary

· Be part of the helpdesk rota working evenings and weekends

· Work to successful KPI targets set by the team leader and IT helpdesk manager

· Document quick fixes and customer specific information to grow the company’s knowledge base

· Help to train any new starters as and when requested by the team leader or IT helpdesk manager

· Any other tasks as requested by the team leader or IT helpdesk manager

Outcomes and Deliverables

Customers receive a professional service and feedback is positive

· Meet and if possible, exceed closure rates to meet service level agreements

· Positive internal relationships are achieved

· Successfully support field service engineers and second line support to rectify faults in a timely manner

· Help to build a first class helpdesk and technical services that contributes to the overall growth of the business

Job Types: Full-time, Permanent

Pay: £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

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service advisor jobs in llandaff, crf

Service Desk Advisor (First Line Helpdesk)

Customer Service Advisor

Service Advisor

Service Advisor

Service Advisor

Parts Telesales Advisor

Product Sales Advisor - (Cardiff)

Service Advisor

Parts Telesales Advisor

Customer Service Advisor

Customer Service Advisor

Sales and Customer service Advisor

Senior Parts Sales Advisor

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