client services Work, Jobs in london ec1v7eb (with Salaries)

Interim Customer Services Manager
ROYAL COLLEGE OF SURGEONS OF ENGLAND —London
- £41,655 - £51,122 a year
- Full-time
- Customer service
- Salesforce
- Analysis skills
- Annual leave
- Employee assistance programme
8d
Contract Support
Ethos Facilities Limited —Westminster
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
13h
Visa Documentation Agent
TLScontact UK —London
- £26,436 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
1d
Corporate Receptionist
Williams Lea —London
- £32,000 a year
- Full-time
- English
- Front desk
- In-person
- Referral programme
Customer Service Advisor
Health Primary LTD —London
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Negotiation
Quick apply
2d
Client Delivery Associate
NewtonX —London
- £50,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
- Annual leave
6d
Client Services Associate
RH —London
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Property Client Accounting Assistant
Pinnacle Group —London
- £30,000 - £35,000 a year
- Microsoft Excel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Multi Services Assistant
Williams Lea —London
- £30,230.50 a year
- Full-time
- Organisational skills
- In-person
- Office experience
- Referral programme
8d
Office Workflow Co-ordinator
Williams Lea —London
- £32,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Client Services Representative
Moneyfarm —London
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
Client Advisor
HeathrowAcademy —London
- Full-time
1d
Client Services Administrator
Urbin Waste Ltd —London
- £26,500 - £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Office Administrator
Alex & Matteo Estate Agents —Bermondsey
- £30,000 a year
- Full-time
- Organisational skills
- IT
- In-person
Quick apply
Records Assistant
Abion —London
- £3,000 a month
- English
- Administrative experience
Helpdesk Support Officer
Civic Recruitment Limited —Redbridge
- Administrative experience
- IT
Quick apply
7h
Client Servicing Assistant
Financial Lifestyle Management —London
- £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Receptionist
BidvestNoonan —London
- £31,500 a year
- Full-time
- Communication skills
Quick apply
Helpdesk Administrator
CBRE Local UK —London
9d

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Interim Customer Services Manager

ROYAL COLLEGE OF SURGEONS OF ENGLAND -
London

Apply Now

Job details

Full-time
£41,655 - £51,122 a year
8 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Sabbatical

Qualifications

Customer service
Salesforce
Performance management
Analysis skills
Quality assurance
Zendesk
Communication skills

Full job description

Job Title - Interim Customer Services Manager

Salary - £41,655 to £51,122 per annum

Contract Type – Fixed term (6 months), Full-time (35hrs)

Location - We fully support flexible working, from our superb offices in Holborn and from home. We do require staff to spend 20% of their time in the office. This is subject to role requirements.

About us

Do you want to change healthcare for the better?

Join the Royal College of Surgeons of England (RCS England) and you will be part of a professional membership organisation and registered charity that is committed to advancing surgical care.

We provide world-class education, assessment and development to 30,000 surgeons and dental surgeons at all stages of their career. Our vision is to see excellent surgical care for everyone. We do this by setting professional standards, facilitating research and championing the best outcomes for patients.

Our heritage home in Lincoln’s Inn Fields, Holborn

Nestled in the heart of bustling London, our beautiful heritage building in Lincoln’s Inn Fields, Holborn, offers an easily accessible location steeped in history. Now transformed into a centre of excellence for surgery, it provides a welcoming place for all our members to train, meet or network, wherever they live and work.

About the role

RCS England is looking for an experienced Interim Customer Services Manager (6-month FTC) to lead the recovery and stabilisation of its Candidate Support Team. This is a high-impact operational leadership role with responsibility for eliminating customer service backlogs, improving call handling performance, and embedding structured ways of working to deliver measurable improvements in customer outcomes.

Responsibilities

Lead the recovery plan for the Candidate Support Team, delivering complete email backlog elimination within 60 days
Take ownership of day-to-day customer service operations across phone and email channels, ensuring service performance is stabilised and improved
Implement effective triage, prioritisation, workload management processes and standard operating procedures to create operational control
Drive improvements in call handling, answer rates, first-time resolution and overall customer experience through data-led performance management
Lead, coach and support a hybrid team through a high-pressure recovery period, maintaining accountability, productivity and engagement

About you

Proven track record of delivering service recovery, operational turnaround programmes or backlog reduction initiatives in a customer service environment
Experience managing multi-channel customer demand, including email, telephone and case management workflows
Hands-on leadership style with the ability to drive pace, focus, accountability and execution in a fast-moving environment
Strong analytical and performance management skills, using data to prioritise activity, manage resources and improve service outcomes
Excellent stakeholder management and communication skills, with the ability to influence priorities and maintain focus under pressure

Desirable

Experience within membership, education, examinations or other regulated environments
Familiarity with CRM or ticketing systems such as Zendesk, Salesforce or Freshdesk
Experience introducing quality assurance frameworks, service standards or performance improvement
initiatives within frontline teams

What’s in it for you?

27 days paid holiday + bank holidays and up to 4 college closure days over the festive period & other leave entitlements (carers leave, fertility treatment leave, etc.)
Hybrid and flexible working. We require staff to spend a minimum of 20% of their time in the office, subject to role requirements.
Enhanced contributory pension scheme
Equal access to enhanced parenthood leave
A range of staff and peer networks
Employee health and wellbeing committed (Healthcare cash plan, menopause friendly, disability confident
employer, mental health first aiders, EAP etc.)
Retail discount platform
Sabbatical and volunteering opportunities
Variety of learning and development opportunities

Interested Candidates:

If you wish to apply or if you have any questions about this position please email your CV together with a cover letter to [email protected].

Any personal data collected from you, or that you provide to us, will be processed by us in accordance with our recruitment processes. If unsuccessful in your application, your information will be held by us on our database for a period of 6 months before deletion. If you would like your information removed sooner, please contact [email protected]

Closing date: 10 June 2026

The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. The Royal College of Surgeons of England is committed to protecting your privacy. We are registered as a data controller with the Information Commissioner’s Office (ICO). All College employees are responsible for records held, created and used as part of their work for the College including patient/client, corporate and administrative records. Records are managed according to the requirements of the Data Protection Act 2018 and ensure confidentiality. The College ensures that staff are trained to handle the information you submit to us with care and discretion, seeking advice where necessary.

Apply Now

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client services jobs in london ec1v7eb

Interim Customer Services Manager

Contract Support

Visa Documentation Agent

Corporate Receptionist

Customer Service Advisor

Client Delivery Associate

Client Services Associate

Property Client Accounting Assistant

Multi Services Assistant

Office Workflow Co-ordinator

Client Services Representative

Client Advisor

Client Services Administrator

Junior Account Manager (Customer Support)

Office Administrator

Records Assistant

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Client Servicing Assistant

Receptionist

Helpdesk Administrator

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