Customer experience manager Work, Jobs in Long Crendon, Bkm (with Salaries)

Night Supervisor (Live-in Accommodation available)
The Oxfordshire Golf Hotel and Spa —Thame
- £28,115 a year
- 8 hour shift
- Hospitality
- Bar
- Hotel
- Employee discount
Quick apply
Head of Logistics - Events
Absolute Taste —Bicester
- Full-time
- Hospitality
- Microsoft Excel
- Contracts
Quick apply
Key Accounts Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
New Business Sales Manager
TravelodgeHotels —Thame
- £33,000 - £35,000 a year
- Monday to Friday
- Hybrid work
- Hotel
- Communication skills
- Employee discount
Quick apply
Farm Manager
The Wild Pig —Oxford
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Driving
- In-person
- Store discount
- Employee discount
Quick apply
Key Account Manager
TravelodgeHotels —Thame
- Up to £41,000 a year
- Hotel
- Travel
- Employee discount
Quick apply
9d
Operations Manager - Bershka Oxford
INDITEX —Oxford
- Full-time
- Employee discount
Quick apply
Warehouse Manager - Live Events Industry
IPS —Bletchley and Fenny Stratford
- £50,000 - £55,000 a year
- Weekend availability
- Management
- First Aid Certification
- IT
- Free parking
- Life insurance
Quick apply
Retail Manager
Aarathi ltd —Dunstable
- £26,000 - £35,000 a month
- Full-time
- Bilingual
- Management
- Sales
Quick apply
10d
Internal Sales Executive
LGL Ltd —Buckingham
- From £32,000 a year
- Full-time
- Sales
- In-person
- Communication skills
Quick apply
General Manager
The Bull Hotel —Stony Stratford
- £34,000 - £36,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Store discount
Quick apply
Purchasing Assistant
Lucy Electric —Thame
- Monday to Friday
- ERP systems
- Microsoft Office
- Presentation skills
Office Administrator
Flexy Commercial Group Limited —Aylesbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Program Manager
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Work from home
Quick apply
4d
Cluster Revenue Manager
TravelodgeHotels —Thame
- Hybrid work
- Hotel
- Employee discount
Quick apply
Marketplace Channel Manager
Garden Trends Limited —Watlington
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Sales
- Social media management
- Analysis skills
- Free parking
- Employee discount
Quick apply
22h
Service Manager
SHJ Medical & Lab Gas Specialists —Chesham
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Production Administrator - SWA Works
SABETI WAIN AEROSPACE LTD —High Wycombe
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Health & wellbeing programme
Quick apply
Farm Shop Manager
Haddenham Garden Centre Ltd —Aylesbury
- £32,000 - £35,000 a year
- Weekend availability
- Microsoft Excel
- Management
- Customer service
- Free parking
- Store discount
Quick apply
Group Talent Acquisition Manager
Absolute Taste —Bicester
- Full-time
- Sales
- Travel
Quick apply
4d

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customer experience manager jobs near long crendon, bkm

Night Supervisor (Live-in Accommodation available)

The Oxfordshire Golf Hotel and Spa -
Thame

Quick apply

Job details

Full-time
£28,115 a year

Benefits

Discounted or free food
Company pension
Employee discount
On-site parking

Qualifications

Hospitality
Supervising experience
Human resources
Front desk
Leadership
Hotel experience

Full job description

We are looking for a Night Supervisor that is able to provide a friendly efficient service to the guests and visitors of the hotel in line with the standards required of a 4* rated establishment and also undertake a range of duties contributory to the upkeep of the building and safety of those staying overnight, including resident staff.

Main Duties & Responsibilities:

1. Completion of night audit and related documents are to be completed throughout shift for confirmation of end of day night audit.

2. Readiness of self for service which includes maintaining a high standard of appearance and hygienic preparation (e.g. nails, clothing, hair and personal hygiene) suitable for close contact interaction with customers, thus projecting a professional and pleasant image

3. The diligent handover of a shift to another, communicating everything pertinent to the requirements of customers and other information needed for successful on-going operations e.g. passing on of messages. Also preparing at the start of shift everything required for a smooth operation e.g. updating of customer information, signage for conferences etc.

4. The Night supervisor will oversee any Night task training that is required for any of the night team.

5. To ensure the end of shift banking is completed efficiently and correctly.

6. Ensure that the Duty Manager hand over is completed and distributed after every shift e.g. Duty Managers and GM.

7. To provide support for the Reception Manager and Reception Supervisor and arrange cover if any illnesses occur throughout the team, making sure that the shift is covered accordingly.

8. The accurate taking of bookings and recording of customer requirements using the required recording method i.e. manual or computerized system, confirming/repeating back to the customer what is ordered to avoid misunderstandings.

9. The essential greeting of customers in a friendly, polite manner, whether in person or by telephone, or by using other media, to create an excellent ‘first impression’ and instill a good feeling consistent with our hospitality aims.

10. Unobtrusive checking of customer response and reaction to service during his/her ‘service journey’ with us to ensure total satisfaction. Ideally resulting in repeat business and recommendation of our establishment to others.

11. The ability to not only spot a potential problem, but deal with this to the satisfaction of the customer, (otherwise notify a senior colleague to resolve anything you cannot resolve yourself.)

12. The provision of specific information when asked concerning the layout of the establishment, opening times and contact names e.g. Golf professional. Also acting as a source of information and literature, if available, for guests in relation to local ‘tourist’ destinations.

13. The implementation of any security arrangements regarding company monies, and property.

14. The takeover of bar service and bar closure responsibilities from bar staff who started earlier in the day, maintaining provision of alcohol to legitimate hotel guests. Also conformance with Alcohol Licensing conditions.

15. Provision of room service to meet guest needs when required, maintaining high standards of presentation, food safety and speed in delivery.

16. The undertaking of night cleaning duties e.g. Lounge Bar vacuuming to maintain standards.

17. Nightly tours of the building to check means of escape are maintained, fire safety and security measures are ‘fit for ‘purpose’. Also taking action in the event of fire alarm by checking the zone indicated by the fire panel activation. When deciding to evacuate work closely with night colleague(s) to effect a proper evacuation consistent with the written fire precautions.

18. Taking responsibility for own safety and well-being by following procedures such as seeking assistance in the event of any potential conflict e.g. unwelcome behavior from a customer, for example: someone appearing drunk and aggressive.

19. The accurate billing of what the customer(s) has had, avoiding mistakes and over/under-charging errors. Dealing efficiently with payment transactions at point of sale and subsequent ‘cashing up’ strictly to conform with internal standard operating procedures.

20. The ability to sensitively demonstrate excellent service provision across a wide range of customer types and market segments.

21. Work effectively as a member of the team ensuring that customer needs are paramount and that co-operation with others in immediate team is exemplary as well as other internal service relationships i.e. other departments.

22. The essential and courteous acknowledgement of customers on departure, thanking them for their custom to leave a good impression at the end of their current ‘service journey’, ensuring that the correct check-out procedure is followed on guest departure.

23. Compliance with all rules and regulations e.g. fire safety, use of computers, maintenance of confidentiality, completion of administration, self-certification, absence reporting etc.

24. The up to date maintenance of a register of guests and resident staff in case of fire evacuation and compliance with all health and safety procedures. The recording of any incidents in the Duty Manager book/diary and reporting of maintenance issues for prompt attention. Dealing with minor maintenance requests e.g. light bulb replacement.

25. Effective utilization of any equipment and office machines and the efficient handling and distribution of incoming/outgoing mail and parcels e.g. incoming newspaper distribution.

26. Demonstrate willingness to work in any department when necessary to meet the needs of the business, help satisfy customer requirements and work flexibly e.g. during seasonal periods when business activity levels fluctuate.

Job Type: Full-time

Pay: £28,115.00 per year

Benefits:

Company pension
Discounted or free food
Employee discount
On-site parking

Experience:

Night Supervisor/Assistant: 2 years (preferred)
Hotel: 1 year (preferred)
Hotel Reception: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in long crendon, bkm

Night Supervisor (Live-in Accommodation available)

Head of Logistics - Events

Key Accounts Manager

New Business Sales Manager

Farm Manager

Key Account Manager

Operations Manager - Bershka Oxford

Warehouse Manager - Live Events Industry

Retail Manager

Internal Sales Executive

General Manager

Purchasing Assistant

Office Administrator

Program Manager

Cluster Revenue Manager

Marketplace Channel Manager

Service Manager

Production Administrator - SWA Works

Farm Shop Manager

Group Talent Acquisition Manager

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