Customer experience manager Work, Jobs in Maidenhead, Brk (with Salaries)

Customer Experience Manager
Softcat —Marlow
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Flexible schedule
2d
Store Manager
Capital (Hair & Beauty) Ltd. —Slough
- £29,400 a year
- Weekend availability
- Business development
- Team management
- In-person
- Free parking
- Annual leave
Quick apply
Front of House Supervisor
The Prince Arthur, Grove rd, Windsor —Windsor
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Bar
- Inventory control
Quick apply
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Clubhouse Manager - Winter Hill Golf Club
Get Golfing CIO —Maidenhead
- Weekend availability
- CRM software
- Team management
- Organisational skills
- Employee discount
- Flexible schedule
Quick apply
12d
Event Enquiry Assistant
Dearborn Estates —Guildford
- From £33,000 a year
- Full-time
- Sales
- Hotel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
2d
Service Desk Manager
EA-RS Group —High Wycombe
- £40,000 - £50,000 a year
- Weekend availability
- Customer service
- Supervising experience
- Team management
Quick apply
9d
Store Manager
Futon Company —Marlow
- £32,000 - £37,000 a year
- Weekend availability
- Management
- Merchandising
- IT
- Store discount
- Employee discount
Quick apply
Contracts Manager
Frost Construction —Maidenhead
- £40,000 - £60,000 a year
- Full-time
- Team management
- Mentoring
- Contracts
Quick apply
13d
Studio Manager
STRONG Pilates Maidenhead —Maidenhead
- £30,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Gym membership
Quick apply
Brand Manager
Bunzl UK & Ireland Portfolio Brands —Slough
- £40,000 - £60,000 a year
- Full-time
- Quality control
- SharePoint
- In-person
Quick apply
F & B MANAGER
The Chartered Institute of Marketing —Cookham
- £33,280 a year
- Microsoft Word
- Hotel
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Duty Manager - Braywick
Leisure Focus —Maidenhead
- £27,000 - £32,000 a year
- Full-time
- Mentoring
- Training & development
- Cash handling
- Annual leave
Quick apply
Resident Manager (Maidenhead)
Get Living —Maidenhead
- Microsoft Word
- Continuous improvement
- Communication skills
12d
Learning & Development Coordinator
Housing Solutions —Maidenhead
- £31,826 a year
- Full-time
- Microsoft Outlook
- Customer service
- Databases
- Annual leave
2d
Duty Manager
Anytime Fitness Maidenhead —Maidenhead
- £12.71 an hour
- Part-time
- Cleaning
- In-person
- Communication skills
- Annual leave
- Gym membership
Quick apply
Reservations and Events Manager -Holiday Inn Hemel Hempstead
Valor Hospitality —Hemel Hempstead
- £32,000 - £34,000 a year
- Full-time
- Customer service
- Hotel
- Cash handling
- Employee assistance programme
- Employee discount
Quick apply
Production Administrator - SWA Works
SABETI WAIN AEROSPACE LTD —High Wycombe
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Referral programme
Quick apply
11d
School Business Manager
St Edward's Prep —Reading
- Up to £50,000 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- Human resources
- Health & wellbeing programme
- Employee discount
Quick apply
5d

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customer experience manager jobs near maidenhead, brk

Customer Experience Manager

Softcat -
Marlow

Apply Now

Job details

2 days ago

Benefits

Flexible schedule

Qualifications

Stakeholder collaboration
Stakeholder liaison
Complaint handling
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Change leadership
Customer interaction
Root cause analysis
Communication skills

Full job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Customer Experience Team

The Customer Experience (CX) team delivers Softcat's customer experience strategy through key programmes including Voice of the Customer, Softcat Cares, Continual Improvement and Customer Communities. These initiatives help us listen to customers, understand their experiences, resolve issues effectively and continuously improve how we operate.

Success. The Softcat Way.

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Driving Customer Excellence Through Insight and Improvement

As a Customer Experience Manager, you will help shape Softcat's customer experience strategy by turning customer insight, complaint trends and operational data into meaningful improvements across the business. Working closely with stakeholders across multiple departments, you will drive initiatives that enhance customer outcomes, support the Voice of the Customer programme, and contribute to the Softcat Cares complaint and escalation framework. Acting as a customer advocate and improvement lead, you will ensure feedback is translated into measurable business value and lasting operational change.

As a Customer Experience Manager, you'll be responsible for:

Acting as a customer advocate, using customer feedback, operational data and insights to drive meaningful and sustainable improvements
Managing customer complaints, escalations and business-critical issues through the Softcat Cares framework, ensuring timely resolution and clear communication
Conducting root cause analysis, coordinate corrective actions and embed lessons learned across the business
Leading customer-focused continual improvement initiatives, facilitating workshops, journey mapping and cross-functional change programmes
Translating customer insight and complaint trends into measurable business outcomes, tracking benefits and performance against key objectives
Supporting the Voice of the Customer programme, championing customer-centric decision making and accountability across Softcat

We'd love you to have

Passionate about delivering exceptional customer experiences while balancing customer needs and commercial priorities
Strong analytical and problem-solving skills, with the ability to turn data and insight into meaningful action
Excellent communication, stakeholder management and influencing skills at all levels of the business
Self-motivated, adaptable and comfortable leading change in a fast-paced and evolving environment
Highly organised, detail-oriented and resilient, with the ability to manage competing priorities and complex customer situations

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Hybrid working – 3 days in the office and 2 days working from home
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Apply Now

Refine Your Search

customer experience manager jobs in maidenhead, brk

Customer Experience Manager

Store Manager

Front of House Supervisor

Contact Centre Operations Manager

Clubhouse Manager - Winter Hill Golf Club

Event Enquiry Assistant

Service Desk Manager

Store Manager

Contracts Manager

Studio Manager

Brand Manager

F & B MANAGER

Assistant Customer Service Manager

Duty Manager - Braywick

Resident Manager (Maidenhead)

Learning & Development Coordinator

Duty Manager

Reservations and Events Manager -Holiday Inn Hemel Hempstead

Production Administrator - SWA Works

School Business Manager

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