Business support Work, Jobs in Masham, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
2d
Customer & Sales Support
Ground Guards LTD —Wetherby
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Profit sharing
- Sick pay
Quick apply
12d
Business Support Officer
North Yorkshire Council —Northallerton
- £25,989 - £27,254 a year
- No weekends
- Data entry
- Communication skills
- Employee assistance programme
11d
Business Meetings and Events Specialist
HandPickedHotels —Yarm
- From £14.10 an hour
- Sales
- Hotel
- In-person
- Free parking
- Employee assistance programme
Quick apply
Property and Holiday Park Maintenance Manager
Thorpe Farm Centre —Barnard Castle
- £14.50 - £17.00 an hour
- Full-time
- Hospitality
- Maintenance
- Driving
- Free parking
Quick apply
8d
Director of Quality, Compliance and Training (Care Homes)
Caring and Leading —Darlington
- Up to £70,000 a year
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
13d
Estate Agent
The Property Experts —Darlington
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Project Manager
The Avalon Group —Harrogate
- £40,800 a year
- Full-time
- Management
- Supervising experience
- Project management
- Work from home
- Employee discount
Quick apply
Sales Development Representative
CameraMatics —Darlington
- £40,000 - £75,000 a year
- Full-time
- Sales
- Salesforce
- English
- Free parking
- Gym membership
Quick apply
7d
Business Support Administrator
North Yorkshire Council —Brompton-on-Swale
- £25,621 - £25,989 a year
- Part-time
- Customer service
- Employee assistance programme
4d
Service Coordinator / Administrator Gate & Door Industry
Livewire —Darlington
- £25,000 - £31,000 a year
- Full-time
- Customer service
- Salesforce
- Microsoft Office
Quick apply
1d
Housing Assistant
Pinnacle Group —Catterick Garrison
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
12d
Business Development Manager
Alpha Supported Living —Northallerton
- £30,000 - £38,248 a year
- Temporary
- Hybrid work
- Business development
- Travel
- Organisational skills
- Annual leave
- Flexitime
Quick apply
2d
Leadership Support Officer
North Yorkshire Council —Northallerton
- £29,064 - £31,537 a year
- No weekends
- Customer service
- Organisational skills
- IT
- Employee discount
12d
Senior People Operations Coordinator
ZIGUP —Darlington
- £31,000 a year
- Remote
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Project and Operations Co-Ordinator
Clearworld —Harrogate
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- In-person
- Free parking
Quick apply
3d
Field Agent / Warrant Officer
Resolvecall —Darlington
- £26,689.78 - £37,769.78 a year
- Full-time
- Data entry
- Financial services
- In-person
- Annual leave
- Employee assistance programme
Quick apply
6d
Service Team Resource Planner
Brass Monkey Health —Wetherby
- £30,000 - £32,500 a year
- Full-time
- CRM software
- Administrative experience
- Electrical experience
Quick apply
Client Co-ordinator & Administrator Accountancy Practice
Accountants and Business Advisors —Catterick Garrison
- £14 - £16 an hour
- Part-time
- Microsoft Office
- Accounting
- Organisational skills
Quick apply
2d
Production & Purchasing Administrator
The Printing People —York
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Organisational skills
- Computer skills
- Free parking
- Employee discount
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
2 days ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

business support jobs in masham, nyk

Senior Customer Service Manager

Customer & Sales Support

Business Support Officer

Business Meetings and Events Specialist

Property and Holiday Park Maintenance Manager

Director of Quality, Compliance and Training (Care Homes)

Estate Agent

Project Manager

Sales Development Representative

Business Support Administrator

Service Coordinator / Administrator Gate & Door Industry

Housing Assistant

Business Development Manager

Leadership Support Officer

Senior People Operations Coordinator

Project and Operations Co-Ordinator

Field Agent / Warrant Officer

Service Team Resource Planner

Client Co-ordinator & Administrator Accountancy Practice

Production & Purchasing Administrator

I want to receive the latest job alerts for business support in masham, nyk

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