Customer support coordinator Work, Jobs in Matlock, Dby (with Salaries)

Customer Care Co-ordinator
Genuit Group —Ripley
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
European Logistics Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- In-person
- Annual leave
Quick apply
Customer Experience Coordinator
DIY Building Supplies —Nottingham
- From £30,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
9h
Customer Account Coordinator
Incora —Derby
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Customer Onboarding Coordinator
Safetykleen —Dinnington
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
8h
Client Support Coordinator
Harper James —Sheffield
- £30,000 - £35,000 a year
- Hybrid work
- CRM software
- Business development
- Analysis skills
Quick apply
13d
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
5d
Technical Support & Planning Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- Customer service
- Plumbing
- Communication skills
- Annual leave
Quick apply
10h
Sales and Customer Relations Co-Ordinator
Kimberley Caravan Centre Limited-Darlington —Nottingham
- Weekend availability
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Quick apply
6h
Business Support & Administration Coordinator
NurtureCare —Nottingham
- £25,500 - £28,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
1d
Office Coordinator
JJ Foods Ltd —Nottingham
- £28,400 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
7d
Customer Service Co-ordinator
Ibstock Plc —Sheffield
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
- Employee assistance programme
- Employee discount
Sales Coordinator
Bradbury & Son Ltd —Buxton
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
Technical Coordinator
Vortice Limited —Burton-On-Trent
- £25,715 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
1d
Senior Technical Coordinator
Keepmoat Homes —Nottingham
- Full-time
- Engineering
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Planning and Support Coordinator (Administration)
Horbury Property Services Ltd —Rotherham
- £23,500 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
14d
European Logistics Coordinator
Nutreco —Ashbourne
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
8d
Business Services Coordinator
Inspired Gaming Group —Burton-On-Trent
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Part-Time Sales & Repair Coordinator
Heanor Phones —Heanor
- £12.71 - £14.00 an hour
- Part-time
- Sales
- Customer service
- In-person
- Employee discount
- Flexible schedule
Quick apply
Creative Coordinator
Frasers Group —Shirebrook
- Full-time
- Project management
- Travel
- Communication skills
Quick apply
1d

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customer support coordinator jobs near matlock, dby

Customer Care Co-ordinator

Genuit Group -
Ripley

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Free flu jabs
Company pension

Qualifications

Microsoft Word
Sales support
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Analysis skills
Plastics injection moulding
Communication skills
Time management

Full job description

Closing Date for Application:

Wednesday 29/07/2026

Manthorpe Building Products is a leading designer, manufacturer and supplier of plastic injection moulded, vacuum formed and extruded products for the building industry.

Part of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong.

About the Role

To deliver a world-class customer experience with the goal of achieving 100% customer satisfaction. The role is responsible for ensuring all logistics requirements are fulfilled accurately, on time and in full, while maintaining timely completion of all associated documentation. The post holder will operate in full compliance with company policies, corporate standards and relevant legislative requirements.

Key Responsibilities:

Customer Service & Order Processing

Handle customer enquiries via telephone and email, providing a professional and timely response.
Process sales orders accurately and within agreed business KPI targets.
Ensure all required information is obtained for order processing, liaising with customers where details are incomplete.
Maintain accurate and up-to-date customer records within the CRM system.

Customer Relationship Management

Build and maintain positive relationships with customers.
Investigate and resolve customer complaints and queries promptly and professionally, in line with KPI requirements.
Identify opportunities to upsell additional products and services.
Identify customers who would benefit from visits from the external sales team and provide relevant details for follow-up.

Sales Support & Administration

Support the external sales team by providing CRM information, administration, and ad-hoc assistance as required.
Liaise effectively with internal departments including Technical, Commercial, Finance, and Operations to support customer service activities.

Financial Administration

Investigate customer invoice queries and process credit notes where appropriate.

Performance & Continuous Improvement

Demonstrate excellent time management and attendance to meet business requirements.
Contribute to continuous improvement initiatives, identifying opportunities to reduce waste, improve efficiency, enhance safety, and increase engagement.

Compliance

Comply with all company policies and statutory requirements relating to Quality, Health & Safety, Environmental standards, and other business procedures.

About You

To be successful in this role, you will have:

Previous experience within a commercial administration, customer service, or sales support environment.
Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues at all levels.
Strong interpersonal skills and the ability to build and maintain positive working relationships.
Ability to work independently, manage competing priorities, and meet deadlines through effective time management.
Proficient in Microsoft Office applications, including Excel, Outlook, and Word.
Strong attention to detail and accuracy when processing information and maintaining records.
Customer-focused approach with the ability to investigate and resolve issues in a professional and timely manner.
Demonstrates problem-solving, critical thinking, and analytical skills, with a willingness to develop these further through practical tasks and projects.
Able to work collaboratively across departments to achieve business objectives.
Proactive approach to identifying opportunities for improvement and driving efficiencies.
Committed to delivering high standards of customer service and achieving performance targets.
Flexible and adaptable, with a willingness to undertake other duties appropriate to the role and level of competence.
Strong commitment to continuous improvement, sustainability, and safe working practices.
Reliable, professional, and able to demonstrate excellent attendance and timekeeping.

What We Offer

Competitive salary within the market
Contributory pension scheme - matched up to 8%
Life assurance
Enhanced Maternity & Paternity pay
Save as you earn Sharesave Scheme
Cycle to work scheme
Free flu vouchers
Various health & wellbeing initiatives including complimentary occupational health, physiotherapy and counselling services.

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.

Apply Now

Refine Your Search

customer support coordinator jobs in matlock, dby

Customer Care Co-ordinator

European Logistics Coordinator

Customer Experience Coordinator

Customer Account Coordinator

Customer Onboarding Coordinator

Client Support Coordinator

Customer Service Coordinator

Technical Support & Planning Coordinator

Sales and Customer Relations Co-Ordinator

Business Support & Administration Coordinator

Office Coordinator

Customer Service Co-ordinator

Sales Coordinator

Technical Coordinator

Senior Technical Coordinator

Planning and Support Coordinator (Administration)

European Logistics Coordinator

Business Services Coordinator

Part-Time Sales & Repair Coordinator

Creative Coordinator

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