Guest service agent Work, Jobs in Mountnessing (with Salaries)

Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Spanish
- Hotel
Quick apply
Guest Service Agent
Spark by Hilton, London, Romford —Romford
- £13 an hour
- Weekend availability
- Bar
- Customer service
- Hotel
- Employee discount
Quick apply
1d
Reservations Agent (Part time)
Rosewood London —London
- Part-time
- Sales
- Hotel
- Annual leave
Quick apply
Day Concierge
Rendall & Rittner —London
- £29,480 a year
- Full-time
- Hotel
- Front desk
- Guest services
- Employee assistance programme
- Employee discount
11d
Workplace Experience Agent (Front of House & Virtual Support)
Latham & Watkins LLP —London
- Full-time
- Remote
- Spanish
- English
- Administrative experience
- Employee discount
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hotel
- Front desk
- Guest services
- Referral programme
Quick apply
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Weekend availability
- Hospitality
- Computer literacy
- Front desk
Quick apply
6d
Guest Services Agent
Four Seasons —London
- £37,000 a year
- 12 hour shift
- Bar
- Hotel
- Organisational skills
- Employee discount
- Life insurance
10d
Front Office Team Member
MERCURE —London
- Full-time
- Hotel
- Restaurant
- Employee discount
Quick apply
12d
Waiting & Banqueting Staff: Hotels & Events, Flexible Shifts
Able AI Agent Ltd —London
- £13 - £15 an hour
- Temporary
- Bar
- Hotel
- In-person
Quick apply
7h
Front Desk Agent, The Savoy Hotel
FAIRMONT —London
- £36,316 a year
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Booking Services Agent
Guild Hotel Marble Arch —London
- £28,000 a year
- Full-time
- Customer service
- Hotel
- Guest services
- Employee discount
- Referral programme
Quick apply
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hotel
- Restaurant
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Guest Experience Agent
Guest Experience —London
- £28,590 a year
- Full-time
- English
- Hotel
- Communication skills
- Employee discount
Quick apply
8d
Bartenders: Hotel Bars, Events & Private Functions
Able AI Agent Ltd —London
- £13 - £18 an hour
- Temporary
- Serving
- Bar
- Hotel
Quick apply
7h
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Reservations Agent
Marriott International, Inc —London
- £32,500 a year
- Full-time
- English
- Hotel
- Organisational skills
4d
Night Concierge
Rendall & Rittner —London
- £29,000 - £30,000 a year
- Full-time
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Guest Service Agent
Living Rooms —London
- £28,000 a year
- Full-time
- English
- Organisational skills
- Front desk
- Annual leave
- Employee discount
Quick apply
4d
Guest Service Agent Day/Night
Hotel Indigo - Reception —London
- £26,437 a year
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply

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Call Centre Operator

IIQAF
London

Quick apply

Job details

Full-time
£25 - £30 an hour

Qualifications

CRM software
French
Spanish
Customer service call handling
Guest relations
Hotel and accommodations experience
Inbound customer enquiry call handling
Arabic
Customer interaction
Outbound calling
Guest services telephone call handling
Communication skills

Full job description

Location: London, UK
Industry: Hospitality / Customer Service
Job Type: Full-Time
Salary: GBP 25.00 – GBP 30.00 per hour

Job Overview

IIQAF Group is seeking a professional and customer-focused Call Centre Operator to join our hospitality team in London. The ideal candidate will handle incoming and outgoing customer calls, reservations, guest inquiries, and service requests while maintaining excellent service standards.

This role is ideal for candidates searching for Call Centre Operator jobs in London, Hospitality Call Centre roles UK, Customer Service Operator London, Reservation Agent UK, or Hotel Customer Support jobs.

Key Responsibilities

Manage high-volume incoming and outgoing calls with professionalism and accuracy
Assist guests with reservations, bookings, cancellations, and inquiries
Provide detailed information on hospitality services, offers, and promotions
Record and maintain customer data, call logs, and service requests in company CRM systems
Resolve customer issues, complaints, and escalations efficiently
Collaborate with hotel, restaurant, and front-of-house teams to ensure smooth operations
Ensure compliance with data protection, privacy regulations, and company policies
Maintain a friendly, professional, and welcoming communication style

Required Skills & Qualifications

Proven experience as a Call Centre Operator, Customer Service Representative, or Hospitality Reservation Agent
Excellent communication, interpersonal, and problem-solving skills
Strong knowledge of hospitality services, booking systems, and customer care protocols
Ability to handle high-pressure and high-volume call environments
Familiarity with CRM systems and call logging software
Flexibility to work shifts, weekends, and holidays as required

Preferred Qualifications

Experience in hotel, travel, or tourism call centres
Multilingual skills (e.g., Arabic, French, Spanish) are a plus
Knowledge of hospitality booking platforms and CRM tools

Why Join IIQAF Group

Competitive hourly pay: GBP 25.00 – GBP 30.00 per hour
Opportunity to work in a fast-paced hospitality environment in London
Career growth in customer service, call centre management, and hospitality operations
Professional, supportive, and collaborative team environment

Quick apply

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Call Centre Operator