Customer experience coordinator Work, Jobs in Northern Ireland (with Salaries)

Customer Retention Coordinator
Donnelly Group NI —Enniskillen
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Service Coordinator
Cardiac Services NI —Belfast
- Sales
- Customer service
- Administrative experience
Quick apply
Customer Service Coordinator
Groupe Saica —Warrenpoint
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Office Coordinator
Everun —Belfast
- £28,000 - £32,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
4d
Property Co-ordinator
Nest Estate Agents —Ballyclare
- £25,000 - £30,000 a year
- Part-time
- CRM software
- Customer service
- Microsoft Office
- Referral programme
Quick apply
Customer Service Co-ordinator (Fixed Term Contract)
ABAgri —Antrim
- From £24,000 a year
- Customer service
- ERP systems
- Administrative experience
3d
Logistics & Freight Forwarding Coordinator
Doyle Shipping Group —Belfast
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
Merchandising Coordinator
Al Matajir International Trading Ltd —Belfast
- £2,800 - £3,800 a month
- Full-time
- Merchandising
- Organisational skills
- Retail management
- Free parking
- Health & wellbeing programme
Quick apply
Lead Account Manager
Cooneen Group —Dungannon
- Full-time
- Remote
- Microsoft Excel
- Management
- Military
- Annual leave
- Employee assistance programme
Quick apply
Client Services Manager
Workforce Advancement and Management Centre Lisburn Trust —Lisburn
- £2,409 - £3,750 a month
- Full-time
- Management
- Microsoft Office
- Supervising experience
Quick apply
14d
Office Operations Coordinator
Pilger Client Operations Group —Bangor
- £2,200 - £2,600 a month
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Dental Practice Coordinator
SP Dental Care Group Ltd —Belfast
- £2,758 - £3,000 a month
- Full-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
8d
Reservations Coordinator
Beannchor Group —Belfast
- Overtime
- Microsoft Outlook
- Sales
- Microsoft Office
- Employee discount
Quick apply
4d
Digital Operations Coordinator
BrainSpark Digital Services —Bangor
- £2,250 - £2,650 a month
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick apply
Finance Coordinator - Trading Wholesale
Henderson Group —Newtownabbey
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Employee assistance programme
- Employee discount
Customer Service Coordinator
Donnelly Group NI —Derry
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
4d
Facilities Support Coordinator
Sodexo —Belfast
- Full-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
Quick apply
Project Coordinator
Almac Group —Craigavon
- Full-time
- Customer service
- Project management
- Bachelor's degree
Business Operations Coordinator
AgentWise Business Solutions —Bangor
- £2,150 - £2,500 a month
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Warehouse Events coordinator
O'Neills Irish International Sports Company Ltd —Strabane
- £15 an hour
- Weekend availability
- Microsoft Excel
- Customer service
- Computer literacy
- Employee discount
Quick apply

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customer experience coordinator jobs near northern ireland

Customer Retention Coordinator

Donnelly Group NI -
Enniskillen

Quick apply

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

Customer service
Organisational skills
Communication skills

Full job description

Location: Enniskillen

We are looking for a proactive and results-driven Customer Retention Coordinator to help drive retention, workshop bookings, and dealership performance through our Aftersales platform.

In this role, you will engage with customers at key points in their ownership journey, identify aftersales opportunities, maintain accurate customer data, and support dealerships in maximising service bookings and customer loyalty.

About The Role

Key Responsibilities

Manage customer retention activities using our Aftersales platform.
Contact customers by telephone to secure service, maintenance, repair, and campaign bookings.
Maintain accurate customer records and update all contact outcomes.
Monitor dealership performance, conversion rates, and retention opportunities.
Support marketing consent capture and CRM data quality initiatives.
Review and validate prospect lists, ensuring data accuracy and quality.
Identify trends and provide feedback to help improve dealership performance.
Carry out regular data cleansing and reporting activities.

What We Offer

Competitive Salary and performance related bonus
Flexible working opportunities
30 days annual leave
Pension provision
Life insurance cover
Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
Cycle to Work Scheme
Long Service Awards
Enhanced maternity & paternity leave
Job security, work-life balance, and clear career progression opportunities

Additional Information

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.
Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

Required Criteria

Previous experience in customer service, telesales, appointment setting, or automotive aftersales.
Strong communication skills with confidence speaking to customers by phone.
Excellent organisational skills and attention to detail.
Comfortable working with CRM systems and customer databases.
Ability to analyse information, prioritise workloads, and manage multiple tasks.
A positive, proactive approach with a focus on achieving targets and delivering great customer experiences.

Desired Criteria

Automotive industry knowledge is desirable but not essential.

Skills Needed

About The Company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Company Culture

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

Company Benefits

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Family and friends rates, Long service recognition, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed

Quick apply

Refine Your Search

customer experience coordinator jobs in northern ireland

Customer Retention Coordinator

Customer Service Coordinator

Customer Service Coordinator

Office Coordinator

Property Co-ordinator

Customer Service Co-ordinator (Fixed Term Contract)

Logistics & Freight Forwarding Coordinator

Merchandising Coordinator

Lead Account Manager

Client Services Manager

Office Operations Coordinator

Dental Practice Coordinator

Reservations Coordinator

Digital Operations Coordinator

Finance Coordinator - Trading Wholesale

Customer Service Coordinator

Facilities Support Coordinator

Project Coordinator

Business Operations Coordinator

Warehouse Events coordinator

I want to receive the latest job alerts for customer experience coordinator in northern ireland

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