Job Title: Food and Beverage/Events Supervisor
Department: Food and Beverage
Reporting To: Food & Beverage Management
Number of Hours: 40 hours per week
Primary Job Purpose: To provide an excellent guest experience through exceptional service to all our guests. While maintaining a high standard and achieving the maximum revenue and guest satisfaction.
Roles and Responsibilities
-
To provide a superior guest experience and maximise revenue by promoting and upselling in the restaurant, bar and functions.
- Oversee and maintain the levels of standards within the food and Beverage areas.
-
Ensure staff are visible and available to guests at all times
-
Work alongside the Food & Beverage Management team and support the stock levels for stock
-
Maintaining and Monitoring, hygiene standards and practices
-
Co-Ordinate the preparation for service, including Organising staff sections, cleaning and maintaining glassware and china
-
Checking layouts and preparation of tables including room service duties
-
Maximise the service opportunities for guests to ensure return visits
-
Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
-
Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures
-
Be aware of and follow all Health and Safety procedures
- Complete cash up, and closing on the bar and restaurants
-
Support the events team in the running of weddings, events and parties.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills
-
Confident and approachable
-
Good team work and can work well alone
-
People management skills
-
Calm under pressure during busy periods
-
Excellent selling and customer service skills
-
Can use own initiative and problem solve
-
Resilience and calm attitude when dealing with guest feedback
All staff Key Performance Measures
Our values underpin everything we do here at Lion Quays Resort staff should ensure that these are at the fore front of what they day to day.
-
To focus on the guest experience at all times and continually strive to delight time after time
-
To see each guest as part of a long-term relationship not a onetime event
-
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
-
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of an associated with
-
To encourage our team to contribute to excellent working conditions for all
-
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
-
Discounts across the resort, including family and friends
-
Free onsite parking
-
Progression and career development opportunities.
-
Pension Scheme
-
Free staff meals
-
Free gym membership
-
Access to wellness programmes
-
Share of Resort’s service charges on monthly basis
-
Extra days holiday after 2 years
Skills required
Attitude
-
Confident and respectful
-
Friendly, charming and informative
-
Passionate about Customer Service
-
Positive can-do attitude
-
High standard of personal appearance
-
Respectful
-
Conscientious
-
Approachable and supportive
About The Role
Job Title: Food and Beverage/Events Supervisor
Department: Food and Beverage
Reporting To: Food & Beverage Management
Number of Hours: 40 hours per week
Primary Job Purpose: To provide an excellent guest experience through exceptional service to all our guests. While maintaining a high standard and achieving the maximum revenue and guest satisfaction.
Roles and Responsibilities
-
To provide a superior guest experience and maximise revenue by promoting and upselling in the restaurant, bar and functions.
- Oversee and maintain the levels of standards within the food and Beverage areas.
-
Ensure staff are visible and available to guests at all times
-
Work alongside the Food & Beverage Management team and support the stock levels for stock
-
Maintaining and Monitoring, hygiene standards and practices
-
Co-Ordinate the preparation for service, including Organising staff sections, cleaning and maintaining glassware and china
-
Checking layouts and preparation of tables including room service duties
-
Maximise the service opportunities for guests to ensure return visits
-
Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
-
Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures
-
Be aware of and follow all Health and Safety procedures
- Complete cash up, and closing on the bar and restaurants
-
Support the events team in the running of weddings, events and parties.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills
-
Confident and approachable
-
Good team work and can work well alone
-
People management skills
-
Calm under pressure during busy periods
-
Excellent selling and customer service skills
-
Can use own initiative and problem solve
-
Resilience and calm attitude when dealing with guest feedback
All staff Key Performance Measures
Our values underpin everything we do here at Lion Quays Resort staff should ensure that these are at the fore front of what they day to day.
-
To focus on the guest experience at all times and continually strive to delight time after time
-
To see each guest as part of a long-term relationship not a onetime event
-
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
-
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of an associated with
-
To encourage our team to contribute to excellent working conditions for all
-
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
-
Discounts across the resort, including family and friends
-
Free onsite parking
-
Progression and career development opportunities.
-
Pension Scheme
-
Free staff meals
-
Free gym membership
-
Access to wellness programmes
-
Share of Resort’s service charges on monthly basis
-
Extra days holiday after 2 years
Skills required
Attitude
-
Confident and respectful
-
Friendly, charming and informative
-
Passionate about Customer Service
-
Positive can-do attitude
-
High standard of personal appearance
-
Respectful
-
Conscientious
-
Approachable and supportive
Required Criteria
Skills Needed
About The Company
About Us
Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.
Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces
Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.
Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast
Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Company Culture
Why LQ Resorts ?
Our Company
LQ is a family run, collection of quality destination led Hotel Resorts.
Its family ethos, values and vision are well known to those who choose to spend their quality time with us.
LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.
A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.
Our Values
To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time
To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.
To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
To encourage our team to contribute to excellent working conditions
Our Employees
Are a vital part of LQ Resorts .
Supporting our team’s physical and mental health Providing free gym membership
Delivering employee recognition programmes to reward hard work and effort.
Creating an environment that supports the development of skills, knowledge, qualifications and career progression
Discounts across all Resorts, to encourage leisure time
Company Benefits
At LQ Resorts, we don’t just create vacations—we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.
Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Competitive salary, Preferential room rates, Discount on meals purchased , Long service recognition, Free meals during shifts, Free parking or Discounted parking
Salary
£13.21 per hour
