Office administrator Work, Jobs in Port Talbot, Ntl (with Salaries)

Customer Service Administrator
CanDo Laundry Services —Port Talbot
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Free parking
Quick apply
21h
Office Administrator
Red Dot Cymru ltd —Swansea
- £26,000 - £31,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- English
Quick apply
Administration & Organisation Officer - Level 3
Neath Port Talbot County Borough Council —Neath Port Talbot
- £25,583 - £27,254 a year
- Full-time
- Oracle
- Microsoft Outlook
- Communication skills
2d
Office Administrator
Ty Elis Counselling Services —Porthcawl
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
14d
Post Office Assistant
Kumar Stores Ltd —Swansea
- Up to £12.71 an hour
- Full-time
- Customer service
- English
- Accounting
Quick apply
Administrative Assistant
Redkite Law —Swansea
- £25,077 a year
- Full-time
- Microsoft Office
- Travel
- Organisational skills
- Annual leave
- Gym membership
Quick apply
2d
Administration Assistant
Core Glazing Solutions —Swansea
- £12.21 - £15.08 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Office & Sales Administrator
Dragon Laser Ltd —Bridgend
- £13.50 - £14.50 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
23h
Administrative Assistant
Redkite Solicitors —Swansea
- £25,077 a year
- Full-time
- Microsoft Office
- Travel
- Organisational skills
- Annual leave
- Gym membership
2d
Administration Assistant
Prometheus Electrical & Solar LTD —Pontarddulais
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Accounting
- Annual leave
Quick apply
Asset Data Administrator
Valleys to Coast —Bridgend
- £25,947 a year
- Full-time
- Data analysis skills
- Analysis skills
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
13d
Telecare Administrative Assistant
Bridgend County Borough Council —Bridgend
- £25,949 a year
- Full-time
- Hybrid work
- Communication skills
- Office experience
12h
Administrator (Band 3) 32hrs/4 days per week
Kingsway Surgery —Swansea
- £13.45 - £14.14 an hour
- Part-time
- Microsoft Outlook
- Customer service
- GP surgery experience
- Employee discount
- Referral programme
Quick apply
7d
Administrator
AAH Pharmaceuticals —Swansea
- Holidays
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Sick pay
Office Administrator
Munchkin Models —Gorseinon
- £12.25 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
1d
Caravan Parts Sales Advisor & Office administrator
The Caravan Warehouse —Port Talbot
- £26,600 a year
- Full-time
- Sales
- Microsoft Office
- IT
Quick apply
5d
Regional Administrator Officer
HM Prison & Probation Service —Bridgend
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
14d
Administrative Support Officer
Cwm Taf Morgannwg University Health Board —Pontypridd
- £26,300 - £27,890 a year
- Full-time
- Oracle
- Organisational skills
- Communication skills
5d
Senior Administrator Officer for Regional Probation Director Office
HM Prison & Probation Service —Bridgend
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
10d
Office Administrator
Purple River —Pencoed
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply

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Customer Service Administrator

CanDo Laundry Services -
Port Talbot

Quick apply

Job details

Permanent | Full-time
£28,000 a year
21 hours ago

Benefits

Free parking
On-site parking

Qualifications

Customer service
Facilities management
GCSE
Upselling
Logistics
Complaint handling
Microsoft Office
Data entry
B2B
IT
Account management
Communication skills

Full job description

CanDo Laundry Services is looking for a Customer Service Administrator to join our office-based team in Port Talbot.

This is a full-time, permanent role working Monday to Friday, 8:30am–5:00pm, with a salary of £28,000.00 per annum depending on experience.

You will be one of the first points of contact for our customers, handling telephone and email enquiries, resolving queries, processing orders, maintaining accurate records, and working closely with our operations, transport, and account management teams.

We are looking for someone with previous customer service, call-handling, office administration, or client-facing experience. You will need to be organised, confident on the phone, accurate with data entry, and able to stay calm and professional in a busy office environment.

This is an office-based role in Port Talbot. Remote work is not available.

CanDo Laundry Services is an equal opportunities employer.

Job Description

Job Title: Customer Service Administrator

Department: Sales & Service

Reports to: Head of Commercial

Location: Baglan, relocating to Unit 4, Kenfig Industrial Estate in Summer to Fall 2026

This is an office-based role. Remote work is not available.

Employment Type: Full-time, Permanent

Hours: Monday to Friday, 8:30am–5:00pm

Rate of Pay: £28,000.00 per annum

Role Purpose

The Customer Service Administrator is responsible for providing professional, accurate, and efficient support to customers across Wales and England.

As one of the first points of contact for our clients, this role plays an important part in maintaining strong customer relationships, responding to enquiries, resolving issues, processing orders, and keeping accurate records.

The role requires a confident communicator who can work well in a busy office environment, handle a high volume of customer contact, and support the wider commercial, operations, transport, and account management teams.

Key Responsibilities

Customer Service and Communication

Respond promptly and professionally to customer enquiries by telephone and email.
Handle a high volume of inbound customer communications.
Provide clear, friendly, and accurate information to customers.
Resolve customer queries efficiently wherever possible.
Escalate complex issues, complaints, or service concerns to the appropriate person.
Maintain a calm, patient, and professional approach during busy or challenging periods.

Administration and Record Keeping

Accurately record customer interactions and updates.
Maintain up-to-date records within the Company’s CRM and other systems.
Process customer orders accurately and efficiently.
Support general office administration as required.
Ensure customer information is handled appropriately and in line with Company procedures.

Customer Support and Problem Solving

Troubleshoot customer issues and follow them through to resolution.
Liaise with internal teams to obtain updates and provide accurate responses to customers.
Identify recurring customer issues and raise them with the relevant manager.
Analyse customer feedback and suggest improvements to service delivery.

Commercial Support

Identify appropriate upselling and cross-selling opportunities during customer interactions.
Support customer retention through professional service and timely communication.
Work collaboratively with operations, transport, and account management teams to support customer requirements.

Teamwork and Internal Communication

Build positive working relationships with colleagues across departments.
Communicate clearly with internal teams to help resolve customer queries.
Support the wider office team during busy periods.
Follow instructions from managers and supervisors.

Person Specification

Essential

Previous experience in a customer service, call-handling, office administration, or client-facing role.
Excellent verbal and written communication skills.
Confident telephone manner.
Strong attention to detail.
Accurate data entry skills.
Confident using IT systems, CRM systems, Microsoft Office, and email.
Able to manage multiple tasks and priorities.
Calm, professional, and patient when dealing with customers.
Organised, proactive, and reliable.
Able to work full-time in an office-based role in Port Talbot.

Desirable

Experience in commercial laundry, logistics, facilities management, B2B services, or a similar service-based environment.
Knowledge of upselling, cross-selling, or customer retention.
Experience working with multi-site or multi-region operations.
Experience handling complaints or service issues.
Experience processing orders or supporting account management teams.

Skills and Behaviours

Professional and friendly communication style.
Strong customer focus.
Good problem-solving skills.
High level of accuracy.
Organised and able to work at pace.
Resilient under pressure.
Positive and proactive attitude.
Team player.
Reliable and punctual.
Able to handle confidential and customer information appropriately.

Key Working Relationships

Customers and client contacts
Customer Services Supervisor
Head of Commercial
Account management team
Operations teams
Transport team
Finance and administration teams where required

Performance Measures

Performance in this role will be assessed against:

Quality and professionalism of customer communication.
Accuracy of records, orders, and data entry.
Response times to customer enquiries.
Ability to resolve queries and escalate appropriately.
Customer feedback and service standards.
Teamwork and internal communication.
Attendance, punctuality, and reliability.
Compliance with Company procedures.

General Duties

Carry out reasonable duties as requested by management.
Support the smooth running of the customer service and office function.
Attend training, meetings, and briefings as required.
Maintain good standards of conduct and communication.
Follow Company policies and procedures at all times.
Support improvements to customer service and internal processes.

Company Expectations

All employees are expected to:

Work safely and follow all Company procedures.
Treat colleagues, customers, managers, and visitors with respect.
Attend work reliably and on time.
Communicate professionally and appropriately.
Take responsibility for the quality of their work.
Maintain confidentiality and handle information correctly.
Support the Company’s commitment to quality, teamwork, accountability, and continuous improvement.

Pay: £28,000.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Is your desired salary £28,000.00 per annum?
Our office will be relocating to our new facility at Unit 4, Kenfig Industrial Estate, Port Talbot SA13 2PE. Will you be willing to work at our current office at Baglan Energy Park, Central Ave, Port Talbot SA12 7AX and move to working in the new facility when we move?

Education:

GCSE or equivalent (required)

Experience:

phone based Customer Service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

office administrator jobs in port talbot, ntl

Customer Service Administrator

Office Administrator

Administration & Organisation Officer - Level 3

Office Administrator

Post Office Assistant

Administrative Assistant

Administration Assistant

Office & Sales Administrator

Administrative Assistant

Administration Assistant

Asset Data Administrator

Telecare Administrative Assistant

Administrator (Band 3) 32hrs/4 days per week

Administrator

Office Administrator

Caravan Parts Sales Advisor & Office administrator

Regional Administrator Officer

Administrative Support Officer

Senior Administrator Officer for Regional Probation Director Office

Office Administrator

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