Customer experience manager Work, Jobs in Romsey, Ham (with Salaries)

Motor Team Sales Executive
Impact Call Centre Ltd —Romsey
- Up to £29,000 a year
- Full-time
- Sales
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
11d
Customer Relationship Manager
Access Care Management Limited —Stockbridge
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Customer service
- No experience needed
- Free parking
- Store discount
Quick apply
Trainee Accounts Assistant
Pipestock.com —Romsey
- £24,500 - £26,500 a year
- Full-time
- Organisational skills
- In-person
Quick apply
3d
Manager
RKC, casa lets —Southampton
- £60,000 a year
- Full-time
- Management
- Administrative experience
- Driving
- Store discount
- Employee discount
Quick apply
Area Manager
Lidl —New Milton
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Sales Manager / Business Development Manager
Campack Ltd —Romsey
- £30,000 - £42,000 a year
- Full-time
- Sales
- Salesforce
- In-person
Quick apply
Accounts Assistant
Pipestock.com —Romsey
- £27,000 - £31,000 a year
- Full-time
- In-person
- Time management
Quick apply
3d
Executive Complaints Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
8d
Referrals and Workflow Coordinator (Hybrid)
Midhurst Clinical Therapeutic Services —Salisbury
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
6d
HR Advisor
Roke —Romsey
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Office Manager
Ace Liftaway Ltd —Romsey
- Full-time
- Supervising experience
- Team management
- Data entry
- Free parking
Quick apply
10d
Assistant Branch Manager
Travis Perkins —Romsey
- Full-time
- Customer service
- Negotiation
8d
Credit Controller
Wessex Lifts —Romsey
- £14 - £15 an hour
- Temporary
- CRM software
- Microsoft Excel
- Analysis skills
- Life insurance
Quick apply
3d
Central Services Advisor
Intersafe —Romsey
- £15 an hour
- Part-time
- CRM software
- Databases
- Business development
Quick apply
5d
School Administrator/Receptionist
Zero Corp —Southampton
- £16.73 - £18.00 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Databases
Quick apply
Service Advisor- Harwoods Southampton Audi
Harwoods Group —Eastleigh
- £28,571 - £38,171 a year
- Overtime
- In-person
- Communication skills
- Mechanical knowledge
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Reception and Customer Service (Placemaker)
Places for People —Romsey
- £13.45 an hour
- Part-time
- Customer service
- Employee discount
5d
Sales Development Representative * Yr1 OTE £40K+*
Kynex —Fareham
- £26,000 - £40,000 a year
- Full-time
- No experience needed
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
10d
HR Advisor
Roke Manor Research Limited —Romsey
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Ace Loos Administrator
Ace Liftaway Ltd —Romsey
- Weekend availability
- English
- Business development
- In-person
- Free parking
Quick apply
10d

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customer experience manager jobs near romsey, ham

Motor Team Sales Executive

Impact Call Centre Ltd -
Romsey

Quick apply

Job details

Permanent | Full-time
Up to £29,000 a year
11 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Employee discount
Referral programme
On-site parking

Qualifications

Sales persuasion
Vehicle service booking
Customer service call handling
Inbound customer enquiry call handling
Personal upselling recommendations
Sales
Computer literacy
Email software
Appointment booking and call handling
Telesales
Computer skills
Customer interaction
Outbound calling
Sales and customer service experience
Add-on sales

Full job description

About Impact limited

Impact Call Centre Ltd is a friendly, professional and diverse business providing outstanding outsourced solutions for companies that require our expertise. We have consistent and sustained company growth which has created several exciting career opportunities for people who want to share in our success. This is a great place to work and we recognise our people as our greatest asset, we are trusted partners of our clients, the right attitude is everything and customer focus is a must.

The Motor Sales team is a fast moving environment with a mixture of inbound and outbound calls to existing customers. Using dynamic technology, we make bookings for services, MOT’s, investigations, manufacturer recalls and other ad hoc reasons. This team is at the forefront of delivering significant value to our clients and great service to their customers. This is a role that really enhances sales skills and rewards achievement.

If you want to develop your skills in sales, then please look at the job specification below.

Key Responsibilities:

Upselling and cross selling on every opportunity presented in order to increase revenue
Identify and maximise bookings opportunities through fact finding/service and vehicle detail checking and, where appropriate, use special promotions to secure returning customers bookings
Use your high standards of service skills to influence customers to make bookings decisions in advance of dates required
Support customers with all of their motor related needs by using in depth product knowledge to best present the services available and maximise different booking opportunities
Place customer bookings and resolve all customer enquiries at first point of contact efficiently
Record all customer contact details by telephone using a variety of client systems adhering to mandatory compliance regulations ensuring accuracy and attention to detail at all times
Predominantly inbound calls but warm dialling to outbound customers is also a key part of the success of this role
Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times
Take ownership of personal development and performance
Vital to work as a team in a fast paced target driven environment whilst also taking responsibility for your own self-management and work ethic

Core Competencies:

Successful candidates must demonstrate our core competencies. The consistency with which they are applied defines our staff grades:

Effective communication - Can communicate effectively, both verbally and in writing. Can use listening and questioning techniques to make sure that they understand what is going on and can effectively transfer ideas and information
Customer focus - Can provide a high level of service to customers. Has an active commitment to providing a service to all key client and customer group
Work as part of a team - Can work co-operatively with team members and colleagues making positive and constructive contributions
Respect for equality and diversity - Considers and shows respect for the opinions, circumstances and feelings of colleagues and members of the public, no matter what their position, background, circumstances, status or appearance
Problem solving - Gathers enough relevant information to understand specific issues and events. Uses information to identify problems and draw logical conclusions. Makes good decisions
Resilience -Shows reliability and resilience in difficult circumstances. Remains calm and confident, and responds logically and decisively in difficult situations
Persuade and influence - Demonstrates the benefits of the product through recognising the customers’ needs and presenting information that allows the customer to make an informed decision on the benefits offered

Person specification

Sales experience gained within a call centre environment or from other sales roles preferable but not essential
Confident and able to communicate effectively
Target and results driven and able to close a sale plus objection handling skills
Work as part of a team, support colleagues and promote a positive team spirit
Passion for people and customer service
Good IT skills including use of e-mail and Microsoft products
Punctual, flexible and reliable

Development:

Full support and ongoing training from our coaching and training teams
Internal progression though our structured grades with continual development tailored to your needs by our coaching and training managers
We actively promote from within, supporting staff to be our next team leaders, coaches and managers

Hours:

Full time 40 Hours a week - 5 days a week including Saturday working - flexible shifts to be discussed at interview.

Benefits

£26,436.80 per annum - OTE £29,000+
Career progression and extensive on-going training and development
Apprenticeship Diploma qualifications available
29 days holiday accruing to 33 days based on service including bank holidays
Company Pension scheme after qualifying period
Free on-site parking or short walk from train station on mainline services
Staff discount on products
Modern offices using the latest technologies
Casual dress code

- Successful applicants will be subject to a basic criminal record check -

Job Types: Full-time, Permanent

Pay: Up to £29,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
On-site parking
Referral programme

Application question(s):

Please confirm you are based in the Romsey/Southampton local area as this role is office based.
Please tell us about your passion for sales.
Are you available to work 1 in 2 Saturdays?

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in romsey, ham

Motor Team Sales Executive

Customer Relationship Manager

Trainee Accounts Assistant

Manager

Area Manager

Sales Manager / Business Development Manager

Accounts Assistant

Executive Complaints Team Lead

Referrals and Workflow Coordinator (Hybrid)

HR Advisor

Office Manager

Assistant Branch Manager

Credit Controller

Central Services Advisor

School Administrator/Receptionist

Service Advisor- Harwoods Southampton Audi

Reception and Customer Service (Placemaker)

Sales Development Representative * Yr1 OTE £40K+*

HR Advisor

Ace Loos Administrator

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