Service administrator Work, Jobs in Shrewsbury, Eng (with Salaries)

Customer Service Administrator (Legal Services) - Shrewsbury
Clarke & Wright —Shrewsbury
- From £25,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Free parking
- Annual leave
Quick apply
13d
Administrative Assistant
GreatPride Care Limited —Shrewsbury
- £13.30 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Free parking
- Flexible schedule
Quick apply
12d
Team Administrator
Midlands Partnership University NHS Foundation Trust —Shrewsbury
- £25,760 - £27,476 a year
- Full-time
- Microsoft Outlook
- Maths
- Organisational skills
5d
Customer Service/Administrator
Astoria Windows —Shrewsbury
- £26,500 - £29,500 a year
- Full-time
- CRM software
- Microsoft Outlook
- Organisational skills
Quick apply
1d
Operations Manager – Shropshire Holiday Let Portfolio
Pass the Keys Shropshire —Shrewsbury
- £32,000 - £35,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Team management
- Quality control
Quick apply
1d
Sales Administrator
SPEL Products —Shrewsbury
- From £25,500 a year
- Full-time
- Computer literacy
- Administrative experience
- Data entry
Quick apply
Mental Health Act Administrator
Midlands Partnership University NHS Foundation Trust —Shrewsbury
- £28,392 - £31,157 a year
- Part-time
- Communication skills
5d
Equine Administrator (FTC)
IVC —Shrewsbury
- Up to £26,436 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
13d
Operations Administrator
Maxpack —Shrewsbury
- £30,000 a year
- Full-time
- Computer literacy
- Data analysis skills
- Analysis skills
Quick apply
8d
School Administrator
Family Care Group —Shrewsbury
- From £22,114.50 a year
- Full-time
- Microsoft Word
- No experience needed
- Recruiting
Administrator - Young People Activity Centre
Keys Children —Bishop's Castle
- £13.95 an hour
- Part-time
- Google Suite
- Microsoft Office
- Databases
- Annual leave
- Referral programme
Quick apply
Property & Lettings Admistrator
Fields of Shifnal Ltd —Shifnal
- £12.71 - £13.00 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Annual leave
Quick apply
8d
Estate Agency Office Administrator - Saturdays - Oswestry
Halls Holdings Ltd —Oswestry
- From £2,650 a year
- Part-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
6h
Office Administrator
Kinaxia Transport & Warehousing —Telford
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
Vendor Support Administrator
BCA —Whitchurch
- £12.95 an hour
- Monday to Friday
- Customer service
- Data entry
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Patient Services Administrator (Extended Access)
Churchmere Medical Group —Ellesmere
- £13.25 an hour
- Part-time
- Administrative experience
- Front desk
- In-person
- Store discount
- Employee discount
Quick apply
Office Administrator
Sol Distribution —Oswestry
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Administrative experience
- Health & wellbeing programme
- Gym membership
Quick apply
Care Compliance Administrator
Radfield Home Care —Shrewsbury
- Hybrid work
- CRM software
- Continuous improvement
- Contracts
Quick apply
12d
Sales Office Administrator
Advanced Infrastructure Systems ltd —Telford
- From £25,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Driver Planning Administrator
TTC Group —Telford
- £25,942 a year
- Full-time
- Continuous improvement

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Customer Service Administrator (Legal Services) - Shrewsbury

Clarke & Wright
Shrewsbury

Quick apply

Job details

Full-time
From £25,000 a year
13 days ago

Benefits

Free parking
Annual leave
On-site parking

Qualifications

Stakeholder liaison
UK GDPR
Case record updates
Internal department liaison
Microsoft Office Suite
Microsoft Office
Administrative experience
Continuous improvement
Organisational skills
NVQ
Communication skills
A Level
Time management

Full job description

Are you looking for a friendly, professional workplace where your organisational skills and client focus will be genuinely valued?

Clarke & Wright, a well-regarded estate-planning firm in Shrewsbury, is seeking reliable and organised Customer Service Administrators to join their growing team. This varied role suits someone who takes pride in keeping things running smoothly, enjoys client contact, and is confident in supporting both clients and colleagues.

Key Responsibilities

Manage and progress a personal portfolio of client cases from instruction to completion.
Act as the primary client services point of contact for clients within your case portfolio.
Respond promptly and professionally to client calls and emails.
Handle client cases relating to wills, trusts, and lasting powers of attorney.
Maintain accurate and up-to-date client records within the case management systems.
Prepare and issue client correspondence.
Monitor case timelines to ensure all tasks and follow-ups are completed on time.
Liaise with colleagues to ensure smooth case progression.
Provide regular updates to clients regarding the status of their work.
Complete ID verification and anti-money laundering checks in line with compliance procedures.
Handle all client data and documentation in accordance with data protection and GDPR requirements.
Coordinate document signing appointments, in person or remotely.
Manage incoming and outgoing post.
Record client feedback and escalate service issues where appropriate.
Support colleagues during busy periods and team projects to maintain service levels.
Contribute to the continuous improvement of administrative processes and client experience.

What We're Looking For

Excellent written and verbal communication skills with a professional telephone manner.
Strong organisational and time management abilities, with the capacity to prioritise effectively.
High attention to detail and accuracy in document handling and record keeping.
Confidence managing your own caseload while meeting deadlines and maintaining service standards.
Empathetic and client-focused approach, maintaining professionalism in sensitive situations.
Sound understanding of confidentiality, data protection, and GDPR compliance. This is a requirement, not a preference.
Team-oriented attitude with the ability to collaborate effectively across departments.
Competent in using Microsoft Office.
Adaptable and proactive, with a positive approach to learning and process improvement.
Experience in a case management, workflow administration, or professional services environment (e.g. legal, financial, insurance, or similar regulated setting) is highly desirable.

What We Offer

Competitive pay with regular reviews.
28 days paid holiday per year.
A company laptop and iPhone.
One day of home working per week (following successful completion of probation).
A friendly, supportive team and a positive, professional working environment.
Opportunities to develop your skills and take on greater responsibility over time.
Free on-site parking.

How to Apply

Please send a short covering message explaining:

Your relevant qualifications and experience.
Your availability to start.
Why you'd like to join Clarke & Wright.
Why you feel you'd be an asset to the team.

Applications submitted without a covering message will not be considered.

Role Details

Job Type: Full-time, Permanent
Work Location: In person
Education: NVQ Level 3, A-Level, or equivalent (preferred)
Experience: Office or case administration: 1 year (preferred)
Location: Within commuting distance of Shrewsbury SY1 (preferred)

Pay: From £25,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service administrator jobs in shrewsbury, eng

Customer Service Administrator (Legal Services) - Shrewsbury

Administrative Assistant

Team Administrator

Customer Service/Administrator

Operations Manager – Shropshire Holiday Let Portfolio

Sales Administrator

Mental Health Act Administrator

Equine Administrator (FTC)

Operations Administrator

School Administrator

Administrator - Young People Activity Centre

Property & Lettings Admistrator

Estate Agency Office Administrator - Saturdays - Oswestry

Office Administrator

Vendor Support Administrator

Patient Services Administrator (Extended Access)

Office Administrator

Care Compliance Administrator

Sales Office Administrator

Driver Planning Administrator

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