Practice manager Work, Jobs in Surbiton, Gtl (with Salaries)

Multi-Site Patient Services & Operations Manager
Love Teeth Dental —Sutton
- £35,000 - £45,000 a year
- Full-time
- Recruiting
- Organisational skills
- Front desk
Quick apply
7d
Clinic Receptionist & Operations Coordinator
CORTEXCURE LIMITED —Kingston upon Thames
- From £22,000 a year
- Full-time
- Front desk
- In-person
- Communication skills
Quick apply
Dental Practice/Team Manager & Treatment Coordinator
Kings Dental Specialists —Kingston upon Thames
- From £19.50 an hour
- Part-time
- Inventory control
- Supervising experience
- Recruiting
- Annual leave
- Employee discount
Quick apply
Clinic Administrator- Tolworth
Davita —Tolworth
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
Assistant Practice Manager
Tendental —London
- Full-time
- Hybrid work
Quick apply
Primary Care Network Business Manager
New Malden & Worcester Park PCN —New Malden
- Part-time
- Data analysis skills
- Continuous improvement
- Human resources
Quick apply
Head of Clinical Operations
Dispensed —London
- £60,000 - £90,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Recruiting
Quick apply
12d
Practice Manager
Kew Dental —Richmond
- £50,000 - £55,000 a year
- Full-time
- Inventory control
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
Executive Assistant and Office Manager
Healthxchange —London
- Microsoft Powerpoint
- Microsoft Outlook
- Research
- Annual leave
- Employee discount
Divisional Practice Manager – OS Practice Management
Orthopaedic Specialists —London
- Up to £45,000 a year
- Full-time
- Hybrid work
- Management
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Practice Manager
Sync Dental —West Byfleet
- £30,000 - £40,000 a year
- Full-time
- Human resources
- Recruiting
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
PRACTICE MANAGER
Finchampstead Surgery —Wokingham
- £40,000 - £65,000 a year
- Part-time
- Management
- Continuous improvement
- In-person
- Free parking
- Sick pay
Quick apply
12d
Clinical Services Manager
Signature Senior Lifestyle —Kingston upon Thames
- £60,000 - £69,300 a year
- Recruiting
- Organisational skills
- Budgeting
- Annual leave
- Employee assistance programme
Practice Manager/PA
The Psychology Clinic Farnham —Farnham
- From £17 an hour
- Part-time
- Hybrid work
- Customer service
- Writing skills
- Microsoft Office
Quick apply
9d
EMESA Practice Area Senior Manager - Public Sector (Temporary - 9-Month Fixed-Term Contract)
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Global Strategic Projects Senior Manager - Industry Practices
Boston Consulting Group —London
- Full-time
- Master's degree
- Bachelor's degree
- No degree
VacancyTitle: Registered Practice Manager
Together Dental —Ashford
- Full-time
- Team management
- Human resources
- Recruiting
- Employee assistance programme
Deputy Clinic Manager- Tolworth
Davita —Tolworth
- Full-time
- Management
- Patient care
- Leadership
- Annual leave
- Employee assistance programme
6d
Dental Receptionist/ Practice Manager
West Garden Dental —Hounslow
- £24,420.00 - £44,840.85 a year
- Part-time
- Management
- Human resources
- Recruiting
Quick apply
12d
Director of Operations
Circle Health Group —Brentford
- Full-time
- Management
- Continuous improvement
- Contracts
- Employee discount
- Life insurance
13d

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Multi-Site Patient Services & Operations Manager

Love Teeth Dental
Sutton

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
7 days ago

Qualifications

Front of house supervision
Operations management
Patient appointment coordination
Coaching
Process improvement
Complaint handling
Patient service
Performance management
Appointment booking and call handling
Continuous improvement cycles oversight
Decision making
Recruiting
Organisational skills
Operational strategy development
Front desk
Employee performance appraisals
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Multi-Site Patient Services & Operations Manager

Role Overview

Job Title: Multi-Site Patient Services & Operations Manager

Location: Multi-site - Sutton, Cheam, Stonecot, Worcester Park, New Malden and Chessington

Contract: Full Time (Part Time Available)

Salary: £35k-£45k per annum

Must be a car driver/owner.

The Role

We are looking for an experienced, highly organised and commercially aware Multi-Site Patient Services & Operations Manager to lead reception, patient services and non-clinical operations across our six practices.

This is a unique role combining reception leadership, patient services and multi-site operations.

The successful candidate will be responsible for ensuring that our reception and patient journey functions operate consistently, efficiently and professionally across all six locations. Clinical management, governance and compliance sit outside this role.

Your key focus will be on people, patients, processes, performance and operational delivery.

You will be the key link between the individual practices and the senior leadership team, ensuring that each site has the systems, people, structure and support required to perform effectively.

This role is responsible for reception, patient services and non-clinical operations across the group. Clinical governance, clinical decision-making and clinical performance sit outside the role. The successful candidate will work closely with clinical and senior management teams to ensure each practice runs effectively.

Key Responsibilities

Multi-Site Operations

Lead reception, patient services and non-clinical operations across six practices.
Ensure consistent operational standards, processes and ways of working across all sites.
Identify operational inefficiencies and implement practical improvements.
Develop and maintain clear SOPs and operational procedures.
Monitor operational performance and drive agreed standards and targets.
Work closely with senior management to resolve operational issues.
Support the opening, development and integration of new sites where required.
Ensure effective communication and information flow between sites and central management.
Act as the escalation point for significant non-clinical operational issues.

Reception & Patient Services

Lead and develop the reception function across all six practices.
Provide clear leadership to front-of-house teams.
Establish consistent standards for telephone handling, appointment booking, patient communication and reception presentation.
Ensure patients receive a consistently excellent experience regardless of which practice they attend.
Review and improve appointment-booking processes, diary utilisation and patient conversion.
Monitor cancellations, failures to attend, rebooking and outstanding appointments.
Support practices in maximising appropriate diary utilisation and reducing unused capacity.
Ensure patient queries and complaints are handled promptly, professionally and consistently.
Develop reception teams to be confident, knowledgeable and commercially aware while maintaining a warm, patient-focused approach.

People Management

Recruit, onboard and retain high-performing staff.
Lead, coach and performance-manage reception teams.
Establish clear objectives, responsibilities and performance expectations.
Conduct regular one-to-ones, performance reviews and development discussions.
Identify training needs and coordinate appropriate training across the group.
Address performance and conduct issues appropriately and in line with company policies.
Build a positive, accountable and collaborative culture across the six sites.
Support workforce planning, staffing levels and holiday/absence management.
Strong people-management and leadership skills.
Experience managing KPIs and operational performance.
Excellent organisational and prioritisation skills.
A strong understanding of customer/patient experience.
Commercial awareness and confidence working with operational data.
Experience implementing processes and improving operational performance.
Excellent communication and interpersonal skills.
The confidence to challenge poor performance and hold people accountable.
A practical, hands-on approach - willing to get involved when a site needs support.

Personal Attributes

We are looking for someone who is:

Organised — able to manage six sites without losing sight of the detail.
Commercially minded — understands that great patient service and strong business performance should work together.
People-focused — able to motivate, coach and develop teams.
Accountable — takes ownership and follows things through.
Approachable — someone site teams feel comfortable coming to for support.
Decisive — able to make sensible decisions and resolve problems quickly.
Process-driven — enjoys creating structure and consistency.
Adaptable — comfortable moving between strategic planning and hands-on problem solving.
Results-focused — able to turn operational plans into measurable improvements.

Why This Role Matters

With six practices, consistency becomes increasingly important. This role will provide the operational leadership and structure that connects the individual practices into one high-performing group.

The successful candidate will have significant influence over how patients experience the business, how effectively the practices operate and how well our non-clinical teams perform.

This is an opportunity for someone who enjoys making things work better, developing people and creating a consistent, high-quality patient experience across multiple locations.

Pay: £35,000.00-£45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

practice manager jobs in surbiton, gtl

Multi-Site Patient Services & Operations Manager

Clinic Receptionist & Operations Coordinator

Dental Practice/Team Manager & Treatment Coordinator

Clinic Administrator- Tolworth

Assistant Practice Manager

Primary Care Network Business Manager

Head of Clinical Operations

Practice Manager

Executive Assistant and Office Manager

Divisional Practice Manager – OS Practice Management

Practice Manager

PRACTICE MANAGER

Clinical Services Manager

Practice Manager/PA

EMESA Practice Area Senior Manager - Public Sector (Temporary - 9-Month Fixed-Term Contract)

Global Strategic Projects Senior Manager - Industry Practices

VacancyTitle: Registered Practice Manager

Deputy Clinic Manager- Tolworth

Dental Receptionist/ Practice Manager

Director of Operations

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