Lead person Work, Jobs in Sutton, Gtl (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Part Time SENCO
Homefield Preparatory School —Sutton
- Part-time
- Working with children
- School
- Teaching
- Employee discount
- Sick pay
Quick apply
7d
Holiday Camp Manager
Lazer Lions —Kingston upon Thames
- £13 - £17 an hour
- Childcare
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
13d
Front of House Supervisor
Chim's Thai —London
- From £13.50 an hour
- Full-time
- Serving
- Hospitality
- Culinary experience
- Annual leave
- Employee discount
Quick apply
1d
Lifestyle Lead
Care UK —South Croydon
- Care plans
- Annual leave
- Employee discount
Research Data Officer (Epidemiology)
ICR —Sutton
- £39,805 - £50,862 a year
- Monday to Friday
- Master's degree
- Python
2d
Head of Customer Experience
Everyman Driving Experiences —Dunsfold
- £50,000 - £60,000 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
SEND Schools Commissioning & Delivery Lead
Excelcare Holdings —Bromley
- £65,000 - £72,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Shift Lead
B&Q —Croydon
- £27,709.50 a year
- Full-time
- Annual leave
- Employee assistance programme
6h
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
5d
Education Engagement Practitioner
City of Westminster Council —Westminster
- £42,912 - £52,269 a year
- Temporary
- School
- Negotiation
2d
Homes Collective Lead, (Homes as a Foundation) Wates Family Enterprise Trust FTC
Wates —Leatherhead
- £50,000 a year
- Communication skills
13d
Administrator
Surrey and Borders Partnership NHS Foundation Trust —Epsom
- £29,812 - £32,715 a year
- Part-time
- Travel
- IT
- Care plans
- Free parking
- Annual leave
23h
Head of Food and Nutrition
The Collegiate Trust —Chipstead
- £37,870 - £56,154 a year
- Full-time
- School
8d
Marketing Executive
The Personal Agent Ltd —Epsom
- £30,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
1d
Open Job Post - Multiple Roles Available
Elavate —London
- Remote
- In-person
Online Team Leader
Morrisons —Croydon
- Annual leave
- Employee discount
Quick apply
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Remote
- AI
- Annual leave
- Sick pay
6d
Community Engagement Officer
Imperial College London —White City
- £46,614 - £56,345 a year
- Full-time
- No degree
- Annual leave
5d

I want to receive the latest job alerts for lead person in sutton, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

lead person jobs in sutton, gtl

Operational Excellence & Process Improvement Lead

Regional Operations Director - Places Leisure

Part Time SENCO

Holiday Camp Manager

Front of House Supervisor

Lifestyle Lead

Research Data Officer (Epidemiology)

Head of Customer Experience

SEND Schools Commissioning & Delivery Lead

Shift Lead

Front of House Manager

Education Engagement Practitioner

Homes Collective Lead, (Homes as a Foundation) Wates Family Enterprise Trust FTC

Administrator

Head of Food and Nutrition

Marketing Executive

Open Job Post - Multiple Roles Available

Online Team Leader

Founding Customer Experience Lead

Community Engagement Officer

I want to receive the latest job alerts for lead person in sutton, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected