Lettings Work, Jobs in Teesside, Nyk (with Salaries)

Tenancy Sustainment Officer
Allium Housing CIC —Hartlepool
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
- Annual leave
Quick apply
7d
Senior Lettings Negotiator
Oakwood North Limited —Middlesbrough
- From £27,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
Estate Agent
The Property Experts —Billingham
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Property Manager
A3 Homes LLP —Middlesbrough
- £28,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Data entry
- Flexitime
Quick apply
Estate Agent
Connells Group —Billingham
- £25,000 a year
- Sales
- Microsoft Office
- IT
Quick apply
11d
Sales and Lettings Manager - Commercial Property
Thomas : Stevenson Commercial Property Consultants —Stockton-on-Tees
- £25,000 - £50,000 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
Quick apply
11d
Lettings & Property Administrator
Evenmore Properties —Durham
- £13.50 an hour
- Weekend availability
- Administrative experience
- Data entry
- In-person
Quick apply
12d
Property Manager / Tenant Referencing Expert
Copeland Residential Ltd —Chester-le-Street
- £30,000 - £33,000 a year
- Full-time
- English
- Administrative experience
- Organisational skills
- Free parking
Quick apply
Lettings Coordinator
Dynamic Property Group —Willington
- From £25,775 a year
- Full-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
13d
Asset Manager
loc8me —Durham
- £28,000 a year
- Temporary
- Customer service
- Driving
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
4d
General Practice Surveyor - Partner Designate
Thomas : Stevenson Commercial Property Consultants —Stockton-on-Tees
- £45,000 - £65,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Profit sharing
Quick apply
11d
Real Estate Agent
Betterhomes —Middlesbrough
- Full-time
- English
- Communication skills
- Life insurance
Quick apply
Graduate Surveyor
Thomas : Stevenson Commercial Property Consultants —Stockton-on-Tees
- £25,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Commercial Estate Agent
The Commercial Property Experts —Middlesbrough
- £75,000 - £125,000 a year
- Remote
Quick apply
Letting Agent
C&L property management northeast ltd —Durham
- From £12.78 an hour
- Full-time
- Hybrid work
Quick apply
9h
Letting Agent
The Letting Experts —Darlington
- £70,000 - £100,000 a year
- Remote
Quick apply
Senior Surveyor / Associate
GSC GRAYS —Chester-le-Street
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Referral programme

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Estate Agent
The Property Experts —Billingham
Exchange on three sales per month and earn a gross income of £8,400 per month (£100,000 per year). Marketing Materials: Fully branded “business in a box”, plus…
£8,400 a month
Quick apply
Estate Agent
Connells Group —Billingham
Hold a full UK driving licence and have access to your own vehicle. The main purpose of your role is to deliver exceptional service to customers while driving…
£25,000 a year
Quick apply
11d

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Tenancy Sustainment Officer

Allium Housing CIC
Hartlepool

Quick apply

Job details

Permanent | Full-time
From £26,000 a year
7 days ago

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Driving Licence
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Job Title

Tenancy Sustainment Officer

Reporting to

Operations Manager

Location

North East including Hartlepool based office and travel to surrounding properties (travel across properties required)

Hours

Full Time – 37.5 hours per week

Purpose of the Role

The Tenancy Sustainment Officer is responsible for the day-to-day management of a portfolio of residential properties, ensuring tenants are successfully onboarded, properties are well managed, contractual obligations are met and tenancies are sustained wherever possible.

The role focuses on tenancy management, property management and housing administration to ensure high standards of accommodation and excellent customer service are maintained.

Key Responsibilities

Tenancy Management

Manage an allocated portfolio of residential properties and tenants.
Conduct property viewings and assist with prospective tenant assessments.
Complete tenancy sign-ups, licence agreements and move-in appointments.
Carry out property inductions and explain tenancy obligations.
Maintain accurate tenant records.
Conduct regular property visits and tenancy reviews.
Respond to tenant enquiries and resolve day-to-day housing issues.
Work proactively to sustain tenancies and minimise tenancy breakdown.
Liaise with landlords, contractors and partner organisations where required.

Property Management

Report repairs and maintenance issues.
Monitor completion of maintenance works.
Ensure communal areas (where applicable) remain compliant and well maintained.
Arrange property inspections.
Monitor health and safety matters affecting occupied properties.
Assist with property compliance documentation where required.

Income Collection

Monitor tenant rent accounts.
Collect and monitor any tenant contributions towards ineligible service charges.
Support tenants to maintain regular payments.
Record and reconcile payments accurately.
Identify arrears at an early stage and work with tenants to resolve payment issues.
Escalate persistent arrears in accordance with company procedures.

Tenant Liaison

Act as the main point of contact for allocated tenants.
Assist tenants with housing-related enquiries.
Manage neighbour disputes and anti-social behaviour complaints.
Liaise with local authorities and partner agencies where appropriate.
Promote positive tenancy conduct and compliance with tenancy conditions.

Administration & Reporting

Maintain accurate electronic records.
Produce tenancy reports and property inspection reports.
Record all tenant contact on the company management system.
Monitor key performance indicators for allocated properties.
Assist with regulatory and contractual reporting requirements.
Maintain confidentiality and comply with GDPR.

General Responsibilities

Promote high standards of customer service.
Work collaboratively with colleagues.
Attend training and team meetings.
Maintain professional relationships with landlords, local authorities and contractors.
Undertake any other duties reasonably required by the business.

Person Specification

Essential

Experience within housing, property management or tenancy management.
Excellent communication skills.
Strong organisational skills.
Ability to manage multiple properties and competing priorities.
Good IT skills including Microsoft Office.
Ability to work independently.
Full UK Driving Licence and access to a vehicle.

Desirable

Experience working within social housing, supported housing or the private rented sector.
Knowledge of tenancy law.
Experience managing rent accounts.
Experience working with vulnerable households.
Understanding of Universal Credit housing costs and tenancy administration.
Knowledge of property compliance requirements.

Personal Qualities

Professional and approachable.
Calm under pressure.
Excellent problem solver.
Highly organised.
Reliable and trustworthy.
Empathetic whilst maintaining appropriate professional boundaries.
Able to build positive relationships with tenants and stakeholders.

Key Performance Indicators

Successful tenant move-ins completed.
Tenancy sustainment rate.
Rent and service charge collection performance.
Property inspection completion.
Response times to tenant enquiries.
Property compliance maintained.
Low tenancy abandonment and eviction rates.
Accurate record keeping and reporting.

Salary

Competitive, dependent upon experience.

Benefits

Company pension
Mileage allowance
Mobile phone and laptop
Training and development opportunities
Annual leave entitlement

Pay: From £26,000.00 per year

Benefits:

On-site parking

Experience:

property lettings or residential care: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: Hybrid remote in Hartlepool TS25 1PD

Quick apply

Refine Your Search

lettings jobs in teesside, nyk

Tenancy Sustainment Officer

Senior Lettings Negotiator

Estate Agent

Property Manager

Estate Agent

Sales and Lettings Manager - Commercial Property

Lettings & Property Administrator

Property Manager / Tenant Referencing Expert

Lettings Coordinator

Asset Manager

General Practice Surveyor - Partner Designate

Real Estate Agent

Graduate Surveyor

Commercial Estate Agent

Letting Agent

Letting Agent

Senior Surveyor / Associate

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