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Customer Service Agent
YourStride —Remote
- £25,500 a year
- Full-time
- Remote
- Customer service
- English
- Phone etiquette
- Work from home
Quick apply
People Advisor
Active Care Group —Remote
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- Full-time
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- Referral programme
Data Learner Coach
Lifetime Training Group —Remote
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- Full-time
- Remote
- Microsoft Excel
- Management
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- Annual leave
Stores Assistant
Northern Trains —Newcastle upon Tyne
- £43,889 a year
- Full-time
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
2d
People & Culture Lead
Belsteads Group —Chelmsford
- From £45,000 a year
- Part-time
- Human resources
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6d
Assistant National Trail Officer
Norfolk County Council —Norwich
- £26,000 - £34,000 a year
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Business Support and Office Manager
Lanson International —Covent Garden
- £29,334.87 - £30,000.00 a year
- Part-time
- Supervising experience
- First Aid Certification
- Organisational skills
Quick apply
9d
Technical Operations Administrator
Rockson First Limited —Coatbridge
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
9d
Call Advisor, Connect 24
Radius Housing —Holywood
- £27,254 - £30,034 a year
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- English
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Quick apply
Service Colleague
ASDA —Belfast
- £12.71 - £15.25 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
3d
Human Resources Manager
HG Walter —London
- £55,000 - £64,000 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Employee discount
Quick apply
13d
Patient Bookings Team
Space Dental —Wakefield
- From £30,000 a year
- Full-time
- CRM software
- Sales
- English
- Free parking
- Store discount
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12d
Smile Consultant
The Dentalist —Loughborough
- £30,647.89 - £116,110.40 a year
- Part-time
- In-person
- Free parking
Quick apply
7d
Attendance and Welfare Officer
Rodillian Academy —Wakefield
- £33,143 - £36,363 a year
- Full-time
- Administrative experience
- Bachelor's degree
- Organisational skills
- Free parking
- Store discount
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9d
Patient Experience Coordinator
The MOLE Clinic Ltd —London
- £30,831.18 a year
- Full-time
- GP surgery experience
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Luxury Travel Concierge - EU/UK Based
Atlas —London
- £80,000 - £100,000 a year
- Weekend availability
- Remote
Travel Sales Consultant
Trailfinders —Aberdeen
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
People & Operations Lead
Gaff —London
- £33,000 a year
- Full-time
- Hospitality
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5d
Live Chat Specialist
Street Group —Manchester
- £25,500 - £27,000 a year
- Full-time
- Hybrid work
- IT
- In-person
- Work from home
Quick apply
Hotel General Manager- Live in Available
Alfa Holiday Group —Darnick
- £45,000 a year
- Weekend availability
- Hospitality
- English
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
5d

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Customer Service Agent

YourStride
Remote

Quick apply

Job details

Full-time
£25,500 a year

Benefits

Company pension
Work from home

Qualifications

Customer service
English
Phone etiquette
Communication skills

Full job description

The Role

You will help create a world in which people can age without limits by helping our customers get the most from their YourStride Watch.

You will be the first port of call for prospective and existing customers, ensuring they are delighted with the service. You will be talking to them over the phone, via email and via webchat, supporting them through any queries they might have. By being the trusted voice of the company you will empower every older person to be more independent and give their families peace of mind.

You will have an impact from day one and help shape the future of what it means to grow old.

A typical day might involve;

Supporting customers and their families to get the most out of our service
Taking new orders over the phone and ensuring we have the necessary details to provide a safe and secure service for them
Troubleshooting complex technical queries with a customer
Answering questions from people interested in trying the service
Working with our tight knit and supportive customer success
Regular collaboration with your line manager to support continuous improvement
Daily meetings with the team to discuss progress and improvements to our work

We work with an omnichannel approach so although our work is primarily phone based we also use email and chat to deliver our best-in-class customer experience.

We are seeking a competent, passionate and empathetic customer service agent to provide the high level of service our customers have come to expect. YourStride saves lives daily so being able to support our customers makes it highly rewarding work.

The Company

YourStride is changing the lives of thousands of people all over the country helping them to age without limits. We do this with an industry leading discreet smartwatch that enables the wearer to get help from a 24/7 monitoring team, wherever they are in the country. We help people to keep their freedom so they can be more sociable, climb mountains or go anywhere! By being on hand we currently save a life every 24 hours.

Older people hate how traditional red button alarms make them feel. They are stigmatising and their limited range makes people feel trapped in their homes. There are 2 million people using these systems in the UK. They have suffered the consequences of a lack of innovation in the market since the mid-eighties and we are changing things up!

What we're looking for:

Empathy and communication: You’re a great listener and explain things concisely and clearly, especially to older or vulnerable people.
Problem-solving mindset: You stay calm under pressure, follow processes carefully, and resolve technical issues with confidence.
Growth-oriented: You take feedback well, learn quickly, and adapt in a fast-moving environment
Tech proficiency: You’re confident using digital tools including a range of software and ideally experience using CRMs.
Positive attitude: You have a can-do, upbeat and motivated approach that energises those around you.

Requirements

Eligible to work in the UK
Hours of 9am - 5:30pm, Monday-Friday
To work from home in the UK in a safe, private and distraction free environment
A solid internet connection (download speed - 10mbps; upload speed - 3 mbps).

What we Offer

Fully remote setup with a MacBook Air
30 days of holiday to rest and recharge
£25,500 starting salary + pension
A mission-led startup where your work saves lives every day
A warm, inclusive team that’s got your back
Rapid development and growth opportunities

The Process

Simple profile matching from us - assessing your application against the role
A 10 minute written exercise so that we can see your communication skills
A short phone call where we can both find out a bit more about each other
A 45 minute in person or video call interview.

This process should take around two to four weeks, depending on diaries.

We’re proud to be an equal opportunity employer and we value diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Job Type: Full-time

Pay: £25,500 per year

Benefits:

Company pension
Work from home (fully remote)
Regular weekday working hours

Schedule:

Day shift
Monday to Friday

Work authorisation:

United Kingdom (required)

Job Type: Full-time

Pay: £25,500.00 per year

Benefits:

Company pension
Work from home

Application question(s):

Did you include a personalised Cover Letter?

Experience:

phone based customer service: 1 year (required)

Work Location: Remote

Quick apply

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