Thames Lock and Weir Keeper - 35017
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Number of jobs available
2
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Region
South East
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City/Town
Shepperton
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Building/Site
DEFRA GRP EA TEDDINGTON LOCK, TW11 9NG
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Grade
Staff Grade 3
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Post Type
Permanent
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Role Type
Operational Delivery
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Working Pattern
Full Time
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Salary Minimum
£29,751
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Closing Date:
05/08/2026, 23:55 hours
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Job description attachment 1
ER03 Job Family Role Profile Environment & Regulation, Grade 3
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Candidate pack
Candidate Pack - 35017.docx – 6580KB Opens in a new window
Converted File Candidate Pack - 35017.docx.pdf – 2181KB Opens in a new window
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Security checks level
Basic Check
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Job description
We have an exciting opportunity for someone to be part of our service and regulation of recreational activities on the River Thames at Sunbury, Molesey and Teddington locks. The key roles are to provide a front facing service to customers and to regulate river levels through weir operation. The team at Teddington lock provides a 24-hour service and is the gateway to the non-tidal River Thames where our jurisdiction starts as the authority. It is also our hub for managing incidents across the entire river.
Key responsibilities:
Management of Health, Safety and Wellbeing for you and your team
Assisting boat traffic through the locks
Providing a front facing service to our customers
Maintaining the sites facilities, grounds and gardens
managing incidents through a duty desk service
Advising on regulatory issues
taking payment for boat registrations and site services
Incident Response
Responding to incidents is a central part of what we do. You will be asked to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment, and full training will be available to support you with your incident role.
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The team
The Environment Agency has a responsibility to manage some of the busiest recreational waterways in the country. Our River Thames operations include 45 lock and weir complexes. The team consists of a total of 12 staff - Team Leader, Lock and Weir Keepers and Technical staff. You will be working a weekend roster and be expected to cover shifts (Earlies, Lates and Nights) at Teddington.
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Experience/skills required
This is a front-line operational role. You will be around water and on boats which will require mandatory water safety training. To achieve this, you will need to be able to swim.
To achieve your objectives, you will need to demonstrate:
An effective approach to regulation
Excellent customer service and communication skills
Understanding of risk and health and safety
Ability to prioritise work and be well organised
Ability to think on your feet and respond to incidents
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Contact and additional information
This is a front-facing role that requires presence on site. As a guide, we would recommend residing within an estimated 1-hour travel time to Teddington, Molesey or Sunbury Locks. Please consider this before applying.
The roster operates on a 6 day on 2 day off principal with 2 long weekends off and 5 days on in between every 5-6 weeks. Early, Late and Night shifts at Teddington will be prioritized for cover and rest days factored in when doing so.
Allowances include:
Outer London weighting (£2186 per annum)
Weekend Enhanced pay (approx. £3000 per annum)
For further details, please contact: [email protected]
Or
[email protected]
Please read the Candidate Pack for information.
Interviews will be held in person likely mid/end of September.
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Competence 1
Works in Teams
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Description
Please give us an example how you have worked well within a team. Please detail how you build relationships with other team members and supported the line manager through constructive feedback.
More information on how to answer competency questions can be found in the candidate pack.
If a large number of applications are received, an initial sift using this lead capability may be conducted. Successful candidates will then proceed to a full sift or directly to assessment/interview.
Feedback is generally not available at sift stage
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Competence 2
Customer and Partner Relations
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Description
Please give us an example of how you have engaged with your customers over a challenging situation. Include how you managed their expectations.
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Competence 3
Manage your health and safety
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Description
Please give us an example of a hazard you came across and the measures you put in place to mitigate the risk. Include the process you followed and how you shared the information.
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Competence 4
Health Safety & Wellbeing
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Description
Due to the nature of this role, it is imperative that you meet ALL the following requirements: -
- You can swim
- You hold a full UK drivers’ licence
- You live within reasonable travel distance (approx. 1hour) to Teddington, Molesey or Sunbury Lock
Please use this answer to confirm the above with a YES/NO answer.
IMPORTANT: -
The minimum word count for this answer is 150 words therefore in addition to the YES/No answer to above- Please use the remaining word count limit to explain what interested you about this role.
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Role specific license requirements
Full UK driving licence
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If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
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Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the Civil Service Careers website. Please review for more information on appropriate and inappropriate use.
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