Service manager Work, Jobs in Burneston, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Northern Regional Distribution Manager
GXO Logistics —Northallerton
- Up to £55,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
7d
Community Safety Service Manager
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £58,289 - £60,257 a year
- Presentation skills
- AI
- Annual leave
- Employee assistance programme
Transport Manager
Orchard Green Ltd —Leeming Bar
- £50,000 - £60,000 a year
- Full-time
- Bar
- In-person
- Leadership
Quick apply
22h
Service Manager
Compassionate Care Group —Stokesley
- £40,000 a year
- Full-time
- Management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
12d
Aircraft Refueller
Menzies Aviation —Darlington
- Full-time
- Leadership
- Communication skills
Team Manager - Youth Justice Service
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- Full-time
- Hybrid work
- Management
- Leadership
5d
Service Manager
The Avalon Group —Stockton-on-Tees
- £28,222.95 a year
- Full-time
- Management
- Supervising experience
- IT
- Employee discount
Quick apply
BDM (Business Development Manager) – Leyburn – up to £40,000 | Fantastic Benefits
Myers Group —Leyburn
- Up to £40,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
12d
Technical Process Operator
Cawingredients Limited —Leeming Bar
- £31,000.00 - £42,794.48 a year
- Annual leave
- Employee assistance programme
Senior Customer Service Advisor
Bill Plant Driving School —Ripon
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Driving
- Mentoring
- Free parking
- Employee discount
Quick apply
18h
Tribunal, Dispute Resolution and Complaints Lead
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee discount
13d
Leadership Support Officer
North Yorkshire Council —Northallerton
- £29,064 - £31,537 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Employee discount
6d
Packing Centre Manager
Yorkshire Farmhouse Eggs Ltd —Thirsk
- Full-time
- Management
- Microsoft Office
- In-person
- Free parking
Quick apply
4d
SEND Casework Manager Post 16
North Yorkshire Council —Northallerton
- £47,181 - £51,356 a year
- Full-time
- Travel
- Organisational skills
- Care plans
- Annual leave
- Employee discount
8d
Local Resilience Forum Officer
North Yorkshire Council —Northallerton
- £38,220 - £42,839 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
11d
Maintenance Manager
The Croft Hotel —Darlington
- £16.50 an hour
- Weekend availability
- Hospitality
- Bar
- Maintenance
- Employee discount
Quick apply
6d
Home Manager
Chroma Care —Stockton-on-Tees
- £60,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Free parking
- Employee discount
Quick apply
8d
Office Manager
North Yorkshire Council —Thornton Watlass
- £27,254 - £29,064 a year
- Full-time
- IT
- Communication skills
- School
13d

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service manager jobs near burneston, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in burneston, nyk

Senior Customer Service Manager

Northern Regional Distribution Manager

Senior Site Director - Operations

Community Safety Service Manager

Transport Manager

Service Manager

Aircraft Refueller

Team Manager - Youth Justice Service

Service Manager

BDM (Business Development Manager) – Leyburn – up to £40,000 | Fantastic Benefits

Technical Process Operator

Senior Customer Service Advisor

Tribunal, Dispute Resolution and Complaints Lead

Leadership Support Officer

Packing Centre Manager

SEND Casework Manager Post 16

Local Resilience Forum Officer

Maintenance Manager

Home Manager

Office Manager

I want to receive the latest job alerts for service manager in burneston, nyk

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