Service administrator Work, Jobs in Chiswick (with Salaries)

Service Administrator
Nelson Dish and Glasswashing Machines Ltd —Acton
- £28,000 - £32,000 a year
- Full-time
- CRM software
- In-person
Quick apply
2h
Referral Hub Administrator
West London NHS Trust —Southall
- £30,630 - £32,346 a year
- Full-time
- IT
- Communication skills
1d
Logistics Administrator
Jump Up Logistics —West London
- From £35,000 a year
- Full-time
- Data analysis skills
- Continuous improvement
- Organisational skills
Quick apply
6d
Operations Administrator
University College London —London
- £36,433 - £42,891 a year
- Part-time
- Hybrid work
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance programme
3d
Repairs Administrator
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Administrative experience
- IT
Regional Service Administrator
Royal College of Nursing —London
- £30,828 - £34,800 a year
- Part-time
- Hybrid work
- Microsoft Office
- Communication skills
- Time management
- Annual leave
Referrals and Administration Officer
Caridon Young Living —Croydon
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Life insurance
Quick apply
9d
Service Delivery Administrator
SoClean Commercial Services PLC —Orpington
- £35,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Databases
- Free parking
Quick apply
1d
Onboarding Administrator
Flatpay —London
- English
- Computer skills
Quick apply
Weekend Sales Administrator
MAGNA FOOD SERVICE —Hounslow
- £12.71 an hour
- Part-time
- Administrative experience
- Food service experience
- Data entry
- Store discount
- Employee discount
Quick apply
22h
Airport Operations Administrator
DiamondAir International Ltd —London
- £32,864 a year
- Full-time
- Hybrid work
- Salesforce
- Administrative experience
- Travel
- Free parking
- Employee discount
Quick apply
8d
Administrator
JCC Advisory —London
- £25,420.00 - £39,112.32 a year
- Temporary
- Hybrid work
- Microsoft Word
- Google Suite
- Microsoft Outlook
Quick apply
7d
Receptionist/Administrator
Omniya Clinic —London
- From £30,000 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Receptionist/Office Administrator
Trebeck Holding U.K. Ltd —London
- £28,000 - £35,000 a year
- Full-time
- Microsoft Word
- Serving
- Microsoft Outlook
Quick apply
3d
Band 4 Team Administrator
West London NHS Trust —London
- £34,186 - £37,389 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
7d
Administrator / Case Handling Manager
K&S Dental Laboratory —London
- £26,000 - £30,000 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Annual leave
Quick apply
9d
Receptionist/Administrator
Sudbury Surgery —London
- £13.90 an hour
- Part-time
- Data entry
- Front desk
- Cleaning
Quick apply
1d
IT & Business Systems Administrator
UNEEK CLOTHING Company Ltd —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Bachelor's degree
- Free parking
- Employee assistance programme
Quick apply
7d
Administrator
Steris —Kingston upon Thames
- Full-time
Planned Delivery Administrator
A2Dominion Group —Ealing
- £31,490 - £33,000 a year
- Microsoft Outlook
- Communication skills
- Employee discount

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Service Administrator

Nelson Dish and Glasswashing Machines Ltd
Acton

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
2 hours ago

Benefits

Company pension
Transport links
On-site parking

Qualifications

Supplier ordering
CRM software
Sales support
Sourcing
Stakeholder liaison
Filing
Internal department liaison
Procurement support
Procurement processing
Relationship management
Management reporting
Customer support
Customer interaction
Supply chain customer service
Project progress tracking
Progress tracking

Full job description

Service Administrator

Location: Acton, London
Department: Service Department
Job Type: Full-time
Reports to: Service and Sales Support Manager

Join a well-established, growing service team

Nelson is a long-established commercial catering equipment and warewashing business, supporting hospitality, education, leisure, and commercial clients across London, the South East and throughout the UK.

We are looking for a professional, organised and customer-focused Progress Team Co-ordinator to join our busy Service Department in Acton.

Job Summary

The Progress Team Coordinator is responsible for ensuring the smooth progression of service activities by managing quotations, parts procurement, supplier relationships, and customer communications. Acting as a central point between customers, engineers, suppliers, and the service department, the role ensures that parts and equipment are sourced efficiently, quotations are issued promptly, and service jobs progress without unnecessary delays.

The role will require you to be highly organised, commercially aware, and customer-focused, with the ability to manage multiple priorities while maintaining excellent attention to detail. The role plays a key part in maximising customer satisfaction, minimising equipment downtime, and supporting revenue growth through effective quotation management and sales conversion.

Key Responsibilities

Parts, Quotations & Customer Support

Prepare, issue, and manage accurate and timely quotations for spare parts, repairs, equipment replacements, and service-related products.
Liaise closely with the Service Team, Engineers, and customers to understand requirements, equipment specifications, and urgency of requests.
Ensure all quotations reflect current supplier pricing, agreed margins, and company commercial policies.
Follow up quotations proactively to maximise conversion rates and identify sales opportunities.
Process and manage parts orders from receipt through to delivery.
Obtain and manage quotation approvals in accordance with company procedures and customer requirements.
Develop and maintain strong working relationships with parts suppliers and manufacturers.
Source parts and equipment from approved suppliers, ensuring the best balance of cost, quality, and availability.
Monitor supplier performance and maintain regular communication regarding order status and availability.
Proactively chase supplier Estimated Time of Arrival (ETA) dates and provide regular updates to customers, engineers, and internal stakeholders.
Resolve supply chain, delivery, and availability issues to minimise customer downtime.
Maintain accurate records of quotations, orders, deliveries, and supplier communications within CRM and service management systems.
Support the Service Department by ensuring parts availability aligns with planned maintenance visits, breakdown calls, and equipment replacement projects.

Job Progression & Service Coordination

Monitor the status of ongoing service jobs and ensure all actions required to complete works are progressed efficiently.
Liaise with engineers and service coordinators to identify outstanding parts, quotations, approvals, or customer actions delaying job completion.
Ensure all required parts and materials are available ahead of scheduled service visits.
Provide regular updates to customers regarding job progress, parts availability, and expected completion dates.
Escalate delays, supply issues, or customer concerns to management where necessary.
Assist in reducing work-in-progress levels by proactively managing outstanding quotations, orders, and customer approvals.

Customer Relationship Management

Deliver a high level of customer service through professional and timely communication.
Build and maintain positive relationships with customers, suppliers, and internal stakeholders.
Act as a point of contact for customers requiring updates on quotations, parts orders, and ongoing service works.
Ensure customer expectations are managed effectively throughout the service process.

Commercial & Sales Support

Identify opportunities for additional sales, equipment replacements, and service enhancements.
Support the conversion of quotations into orders through proactive follow-up and customer engagement.
Work closely with management and service teams to maximise revenue opportunities.
Contribute to departmental profitability through effective purchasing and margin management.

Administration & Reporting

Maintain accurate and up-to-date records within CRM, ERP, and service management systems.
Produce reports on quotation activity, conversion rates, supplier performance, and work-in-progress status.
Ensure all documentation relating to quotations, orders, deliveries, and supplier communications is correctly filed and maintained.
Support management with operational reporting and business performance analysis.

Key Performance Indicators (KPIs)

Quotation turnaround times.
Quotation conversion rates.
Parts order accuracy and delivery performance.
Work-in-progress reduction.
Customer satisfaction levels.
Supplier performance and responsiveness.
Margin achievement on quoted works.
Accuracy of CRM and service system records.
Job completion times and reduction of service delays.

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company pension
On-site parking
Transport links

Work Location: In person

Quick apply

Refine Your Search

service administrator jobs in chiswick

Service Administrator

Referral Hub Administrator

Logistics Administrator

Operations Administrator

Repairs Administrator

Regional Service Administrator

Referrals and Administration Officer

Service Delivery Administrator

Onboarding Administrator

Weekend Sales Administrator

Airport Operations Administrator

Administrator

Receptionist/Administrator

Receptionist/Office Administrator

Band 4 Team Administrator

Administrator / Case Handling Manager

Receptionist/Administrator

IT & Business Systems Administrator

Administrator

Planned Delivery Administrator

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