Customer service manager Work, Jobs in Thorntons, Nyk (with Salaries)

Senior Merchandiser / Commercial Manager
SportsPro —Thirsk
- £40,000 - £90,000 a year
- Full-time
- Merchandising
- Analysis skills
- In-person
Quick apply
11d
Business Development Manager
Signal Telecom (Stokesley) —Middlesbrough
- £40,000 - £70,000 a year
- Full-time
- CRM software
- Customer service
- Business development
Quick apply
Commercial Sales Manager
Thirsk Lodge Barns —Thirsk
- Temporary
- Hospitality
- Analysis skills
- Organisational skills
Quick apply
13d
Regional Manager – North-East & Yorkshire (Harrogate-based)
Flexspace —Harrogate
- £50,000 - £55,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Employee assistance programme
- Employee discount
Quick apply
9d
Customer Experience Director
Thirteen —Middlesbrough
- £108,990 a year
- Continuous improvement
- Leadership
- Annual leave
Head of Ecommerce & Digital Marketing
The Danesmoor Group —Newton Aycliffe
- Up to £65,000 a year
- Full-time
- Social media management
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
Property Manager
CW Lettings —Darlington
- £25,000 - £27,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
Key Account Manager
GFD Trading Limited —Thornaby on Tees
- £23,500 - £45,000 a year
- Full-time
- Salesforce
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
10d
Helpdesk Manager
Rated Maintenance Ltd —Darlington
- £26,420 - £30,000 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
Quick apply
9d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Stockton-on-Tees
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Area Sales Manager
JT Dove Limited —Stockton-on-Tees
- Full-time
- Microsoft Powerpoint
- Sales
- Customer service
- Profit sharing
- Health & wellbeing programme
Quick apply
Store Manager Ripon
Trespass —Ripon
- Full-time
- Customer service
- Supervising experience
- In-person
- Store discount
- Employee discount
Quick apply
Operations Manager
Cornmill Shopping Centre —Darlington
- £26,000 - £35,000 a year
- Weekend availability
- Management
- In-person
- Communication skills
- Free parking
Quick apply
Office Manager – Domestic Alarm & Security Company
ACT Response LTD —Middlesbrough
- £25,420 - £35,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
Store Manager - Convenience - Holme On Splading Moor
Morrisons —Holme
- Weekend availability
- Customer service
- Recruiting
- Retail management
- Annual leave
- Employee discount
Quick apply
8d
Ecommerce and Trading Manager
Cedarcrest Global Trading Limited —Newton Aycliffe
- £42,000 - £46,000 a year
- Full-time
- Social media management
- Merchandising
- In-person
- Free parking
- Employee discount
Quick apply
10d
Operations & Delivery Manager – IT Services
Pivotal logic —Middlehaven
- £47,000 - £56,000 a year
- Full-time
- Hybrid work
- Team management
- Organisational skills
- Leadership
Quick apply
14d
Wholesale Operations Manager
Rounton Coffee —Thornaby on Tees
- From £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- In-person
Quick apply
1d
Multi-Site Manager - Storebox Middlesbrough & North East
Spectrum Storage Group —Middlesbrough
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Travel
- Computer skills
- Employee discount
Quick apply
8d
Purchase Ledger Clerk/Assistant Office Manager
Barkers —Northallerton
- Weekends only
- Front desk
5d

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Senior Merchandiser / Commercial Manager

SportsPro
Thirsk

Quick apply

Job details

Permanent | Full-time
£40,000 - £90,000 a year
11 days ago

Benefits

Company events
On-site parking

Qualifications

Retail merchandising experience
Sourcing
Pricing
Driving Licence
Stakeholder collaboration
Procurement
Stakeholder liaison
Merchandising
Analysis skills
Partnership building
Risk management
Demand planning integration
Multidisciplinary collaboration
Negotiated procurement
Communication skills
Purchasing and procurement experience
Time management

Full job description

About Sports Logistics

Sports Logistics provides specialist retail, merchandising and operational solutions across the sports industry. We work with partners, suppliers and stakeholders to deliver outstanding products and experiences for sports organisations and their supporters.

We are looking for an experienced and commercially focused Senior Merchandiser / Commercial Manager to help drive profitable growth across our merchandise operation.

Role Overview

The Senior Merchandiser / Commercial Manager will be responsible for merchandise planning, commercial trading, strategic sourcing, supplier management and inventory optimisation.

This role combines strong merchandising expertise with procurement and commercial management to ensure Sports Logistics delivers the right products, at the right price, in the right quantities and at the right time.

Working closely with Product, Ecommerce, Marketing, Operations, Planning, Customer Experience and external suppliers, you will maximise sales performance, maintain healthy stock levels, protect margins and support the successful delivery of product launches and promotional campaigns.

Key Responsibilities

Merchandising and Commercial Trading

· Produce and present weekly trading reports, providing clear insights and actionable recommendations to key stakeholders.

· Manage and maintain the WSSI, monitoring open-to-buy, sales performance, stock risks and commercial opportunities.

· Determine buy quantities by season, category and supplier in line with sales forecasts and inventory objectives.

· Monitor best- and worst-selling products, identifying opportunities for rebuys, rephasing, cancellations and markdowns.

· Analyse historical performance and current trading data to shape seasonal strategies and assortment plans.

· Support new product launches and promotional campaigns, ensuring stock availability aligns with agreed launch dates.

· Recommend pricing, markdown and promotional strategies that optimise sales, margin and stock productivity.

Procurement and Supplier Management

· Develop and implement sourcing strategies that balance cost, quality, availability and delivery performance.

· Lead supplier negotiations covering pricing, contracts, service levels and longer-term commercial agreements.

· Build productive supplier relationships and maintain high standards of service, quality and compliance.

· Resolve supplier issues relating to product quality, delivery, pricing, availability or contractual obligations.

· Work collaboratively with suppliers to identify cost savings, efficiencies and opportunities for commercial growth.

· Monitor supplier performance and take appropriate action where agreed standards are not achieved.

Commercial and Financial Management

· Monitor and optimise intake margins across product categories, ensuring performance remains aligned with financial targets.

· Identify commercial risks and opportunities and recommend appropriate action to maximise profitability.

· Conduct ad hoc commercial analysis to support strategic decision-making and business planning.

· Provide commercial insight to inform pricing, product assortment, sourcing and promotional decisions.

· Balance sales growth, margin performance and inventory investment across the merchandise range.

Cross-Functional Collaboration

· Work closely with Product, Ecommerce, Marketing, Operations, Planning and Customer Experience teams.

· Coordinate with planning and operational teams on stock availability, sell-through, pricing and in-season trading activity.

· Support the effective delivery of product launches, seasonal ranges and promotional campaigns.

· Develop strong stakeholder relationships and communicate confidently across all levels of the business.

· Manage multiple projects and priorities, ensuring deadlines and commercial objectives are achieved.

Skills and Experience

· Proven experience in merchandising, buying, procurement, sourcing or a related commercial role within retail, ecommerce or the sports merchandise industry.

· Strong commercial awareness and the ability to identify risks, opportunities and practical solutions.

· Demonstrable experience of merchandise planning, stock management and in-season trading.

· Strong negotiation, supplier relationship and contract management skills.

· Advanced analytical ability, with a high level of proficiency in Microsoft Excel.

· Experience managing a WSSI and open-to-buy process is highly desirable.

· Ability to interpret complex data and translate findings into clear commercial recommendations.

· Excellent communication, influencing and stakeholder-management skills.

· Strong organisational and time-management capabilities, with exceptional attention to detail.

· Ability to remain effective under pressure in a fast-moving and deadline-driven environment.

· A proactive, self-motivated approach, with the confidence to take ownership and make informed decisions.

· A collaborative working style and the ability to influence cross-functional teams.

What We Are Looking For

You will be commercially astute, analytical and highly organised, with a genuine interest in retail and sports merchandise. You will be comfortable moving between detailed trading analysis and broader strategic decision-making, while building strong relationships with colleagues, suppliers and partners.

This is an excellent opportunity for an experienced merchandising professional to take ownership of a commercially important function and contribute directly to the continued growth of Sports Logistics.

Safeguarding

Sports Logistics is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Where appropriate to the position or client environment, employment may be subject to satisfactory background checks, including an enhanced DBS check.

Equality, Diversity and Inclusion

Sports Logistics is an equal-opportunity employer. We are committed to creating an inclusive workplace in which everyone is respected and able to succeed.

We welcome applications from people of all backgrounds and do not discriminate on the basis of race, nationality, ethnic origin, religion or belief, sex, gender identity, sexual orientation, age, disability, marital or civil-partnership status, pregnancy or maternity, or any other protected characteristic.

Pay: £40,000.00-£90,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Merchandising: 3 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Location:

Thirsk YO7 1QY (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in thorntons, nyk

Senior Merchandiser / Commercial Manager

Business Development Manager

Commercial Sales Manager

Regional Manager – North-East & Yorkshire (Harrogate-based)

Customer Experience Director

Head of Ecommerce & Digital Marketing

Property Manager

Key Account Manager

Helpdesk Manager

Area Manager, Customer Fulfillment

Area Sales Manager

Store Manager Ripon

Operations Manager

Office Manager – Domestic Alarm & Security Company

Store Manager - Convenience - Holme On Splading Moor

Ecommerce and Trading Manager

Operations & Delivery Manager – IT Services

Wholesale Operations Manager

Multi-Site Manager - Storebox Middlesbrough & North East

Purchase Ledger Clerk/Assistant Office Manager

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