Customer support, operations & ecrm coordinator Work, Jobs in Towcester, Nth (with Salaries)

Customer Support, Operations & ECRM Coordinator
Dental Nurse Academy —Bedford
- £22,599 - £24,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Computer literacy
- Work from home
Quick apply
4d
Executive Assistant and Administrator
VARIETY FUNERALS —Towcester
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Sales Administrator
Nicab Ltd —Silverstone
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
5d
Customer Service Representative
RH COMMERCIAL VEHICLES —Northampton
- Up to £31,000 a year
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
4d
Trainee Account Manager
Moorgate Finance Ltd —Towcester
- £27,500 - £35,000 a year
- Full-time
- CRM software
- Business development
- Financial services
- Free parking
- Gym membership
Quick apply
7h
Customer Service Advisor TRM
Olleco —Northampton
- Full-time
- Microsoft Word
- CRM software
- Organisational skills
Quick apply
4d
Customer Service and Operations Coordinator
Bishop Plumbing and Heating —Milton Keynes
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Outlook
- Work from home
- Referral programme
Quick apply
7h
Porsche Customer Relations Advisor
Sytner —Silverstone
- Full-time
- Organisational skills
- Employee discount
Customer Complaints Advisor
Return on Investment Ltd —Milton Keynes
- £24,850 - £26,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Annual leave
Quick apply
Customer Support & Operations Manager
AOS TRADING LIMITED —Milton Keynes
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Management
- Team management
- Free parking
Quick apply
10d
Aftersales Advisor
Eden Motor Group —Banbury
- Full-time
- Customer service
- Computer skills
- In-person
- Store discount
- Employee assistance programme
Quick apply
4d
Customer Service & Sales Coordinator
Priority Waste Limited —Milton Keynes
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick apply
4d
Customer Service Assistant/Supervisor
Royal Casino Slots —Northampton
- £12.71 - £14.21 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Paid training
Quick apply
Night Receptionist
Hilton —Towcester
- £13 an hour
- Full-time
- Hotel
- Employee stock purchase plan
- Annual leave
Sales, Purchasing & Logistics Coordinator
Universal Science UK Ltd —Milton Keynes
- From £35,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
3h
Customer Service Representative
AMI-CON —Towcester
- £24,000 a year
- Full-time
- CRM software
- Customer service
- Data entry
- Free parking
Quick apply
Customer Services Advisor
GXO Logistics —Northampton
- £28,393 a year
- Analysis skills
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
Customer Service Advisor
MyOwnSpace —Northampton
- £15 an hour
- Part-time
- Computer literacy
- Administrative experience
- Front desk
Quick apply
4d
Car Sales Executive
Carsa Limited —Towcester
- Up to £55,000 a year
- Customer service
- Driving
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
7d
Sales Support / Customer Service Advisor (E-commerce & Technical Products)
Ultra Secure —New Duston
- Up to £26,500 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
Quick apply
9d

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Customer Support, Operations & ECRM Coordinator

Dental Nurse Academy
Bedford

Quick apply

Job details

Full-time
£22,599 - £24,000 a year
4 days ago

Benefits

Casual dress
Company pension
Work from home

Qualifications

CRM software
Customer communication
Customer service call handling
Driving Licence
Microsoft Outlook
Inbound customer enquiry call handling
Computer literacy
Spreadsheets
Client communication
Administrative support experience
Email marketing campaigns
Filing
Process improvement
English
Microsoft Office Suite
Email software
Administrative and business operations experience
Complaint handling
Administrative experience
Client services
Data entry
Organisational skills
Customer interaction
Typing
Phone etiquette
Communication skills
Office experience

Full job description

Job Summary
We are seeking a proactive, adaptable and highly organised person to join our small, but growing head office team for our online dental nurse training business. The ideal candidate will play a key role in completing daily operations by managing administrative tasks efficiently and in line with our organisational values, professional, personal, possible. 

This is a varied and rewarding role where no two days are exactly the same. You’ll combine strong administrative abilities with outstanding customer care, acting as a friendly and reliable point of contact for our students while ensuring our internal operations run efficiently.

This position requires proficiency in various office software, excellent phone etiquette, and strong organisational skills to ensure smooth office functioning.

The role is perfect for someone with technical abilities and either proficient in Mailchimp or keen to grow our ECRM business. 

Alongside administration and customer support, you’ll also have the opportunity to develop or enhance your skills in ECRM and email marketing, an exciting area of the business that is currently established but we’re looking to grow and develop.

What makes this role different?

This isn’t simply a traditional administration role.

We’re looking for someone who enjoys taking ownership, spotting ways to improve things and getting involved.

You might spend part of your morning responding to student enquiries and managing a shared inbox, then switch to updating a spreadsheet, preparing an email campaign, helping solve an operational issue or working on another area of the business with another member of the team.

We’re particularly keen to find someone who is comfortable with technology and excited to learn.

If you already have experience with Mailchimp, ECRM, CRM systems or email marketing, that’s fantastic. If you don’t, that’s okay too.

We can teach you the systems. What matters most to us is that you are enthusiastic, organised, curious, have excellent written communication skills and want to learn.

Your role

Customer Support

You’ll be an important point of contact for our students, helping them throughout their training journey.

You’ll:

Respond to student enquiries by phone and email in a friendly, professional and helpful way.
Manage shared inboxes and ensure enquiries are dealt with promptly.
Provide clear and accurate information to students and colleagues.
Handle challenging conversations and complaints calmly and confidently.
Build positive relationships with our students and always aim to provide an excellent customer experience.
Communicate with warmth, professionalism and empathy.

Administration & Operations

This will include:

Managing day-to-day administrative processes efficiently and accurately.
Maintaining accurate records, databases and online filing systems.
Completing data entry, mail merges and general administration.
Working confidently with Excel, including larger spreadsheets and databases.
Supporting busy periods, including exam periods, by helping to prioritise workloads.
Managing correspondence with internal and external organisations.
Supporting the team with a variety of administrative and operational projects.
Coordinating office supplies, stock and orders where required.
Reviewing existing processes and suggesting ways we could work more efficiently.
Keeping on top of tasks and making sure nothing gets missed.

ECRM & Email Marketing

This is an exciting part of the role and an area we would like to develop further.

You’ll have the opportunity to:

Create and send email campaigns to our students.
Work with Mailchimp or similar email marketing platforms.
Maintain and manage customer email lists and databases.
Support our ECRM strategy and customer communications.
Help develop effective and engaging email communications.
Look at how we communicate with customers and suggest ways we could improve.
Learn more about email marketing, customer journeys and ECRM over time.

Experience with Mailchimp or ECRM is a bonus, not a requirement.

We’re much more interested in finding someone who is confident with technology, has excellent written English and is excited by the opportunity to learn.

What we’re looking for

You may already have experience in administration, customer service, office coordination or operations.

Or perhaps you’re in an administrative role now and are looking for your next step, a role where you can broaden your skills and become more involved in the wider business.

You’ll ideally have:

Previous experience in an administration, customer service, operations or similar role.
Excellent organisational skills and the ability to prioritise your workload.
Strong attention to detail and a high level of accuracy.
Good knowledge of Microsoft Office, particularly Outlook, Word and Excel.
Confidence working with spreadsheets and databases.
Excellent written English, including spelling, grammar and tone.
A confident, friendly and professional telephone manner.
Strong communication skills and the ability to communicate with a wide range of people.
The ability to remain calm and positive when dealing with challenging situations.
Good computer skills and the ability to learn new systems quickly.
Accurate and efficient typing skills.
A proactive “can-do” attitude.
The ability to work independently while also being a supportive member of a small team.

If you’re reliable, self-motivated, confident with technology and enjoy a role that balances independent working with being part of a supportive small team, whether from home or in the office, we’d love to hear from you.

Benefits:

Casual dress
Company pension
Work from home 2-3 days a week
25 day holidays plus bank holidays

Schedule:

Full time
Monday to Friday
9am – 5pm

Language:

English (mandatory)
Spoken and written to a high standard

Travel & Office Location:

This role doesn’t require regular travel, however applicants should hold a valid UK driving license, have access to a car for occasional post office / supplier visits.

Interview Process

Applications open: 7 August 2026
Closing date: 16 August 2026
Face to Face Teams interviews: wk/c 31 August 2026
Second round interviews in Bedford: wk/c 7 September 2026

Ideally starting: Beginning of October 2026

Pay: £22,599.00-£24,000.00 per year

Benefits:

Casual dress
Company pension
Work from home

Experience:

Administration: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: Hybrid remote in Bedford

Quick apply

Refine Your Search

customer support, operations & ecrm coordinator jobs in towcester, nth

Customer Support, Operations & ECRM Coordinator

Executive Assistant and Administrator

Sales Administrator

Customer Service Representative

Trainee Account Manager

Customer Service Advisor TRM

Customer Service and Operations Coordinator

Porsche Customer Relations Advisor

Customer Complaints Advisor

Customer Support & Operations Manager

Aftersales Advisor

Customer Service & Sales Coordinator

Customer Service Assistant/Supervisor

Night Receptionist

Sales, Purchasing & Logistics Coordinator

Customer Service Representative

Customer Services Advisor

Customer Service Advisor

Car Sales Executive

Sales Support / Customer Service Advisor (E-commerce & Technical Products)

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