Support engineer Work, Jobs in Aylesbury, Bkm (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
10d
Senior Remote Support Engineer
RVM Systems —Watford
- £35,000 - £60,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Scripting
Quick apply
8d
Sales Support Executive
Independent Substation Services Ltd —Aylesbury
- From £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Profit sharing
Quick apply
2d
Service Manager
Blackwell Earthmoving Limited —Aylesbury
- Full-time
- Management
- Team management
- APIs
Quick apply
Service Department Manager
The Weatherhead Group —Wendover
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
Quick apply
7d
IT Infrastructure Engineer
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- English
- Organisational skills
- Annual leave
- Employee discount
6d
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- 12 hour shift
- Salesforce
- Microsoft Office
- Analysis skills
International Future Leadership Programme
MCFT —Maidenhead
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Business development
- Life insurance
- Referral programme
Quick apply
Shift Engineer
Flexipol —Dunstable
- £48,687.50 a year
- Full-time
- Organisational skills
- In-person
- Hand tools
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Senior Engineer
Blackwell Earthmoving Limited —Aylesbury
- Full-time
- Civil engineering
- Engineering
- Construction
- Life insurance
Quick apply
3d
Senior Endpoint Engineer
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Mentoring
- Annual leave
- Employee discount
6d
Service Manager
SHJ Medical & Lab Gas Specialists —Chesham
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Through Life Support (TLS) Engineer - Contractor Inside IR35 6-12Months
Safran Engineering Services UK Limited —Pitstone
- Microsoft Powerpoint
- Microsoft Excel
- CAD
Quick apply
CAD Technician
David Harber Ltd —Didcot
- £36,000 - £38,000 a year
- Temporary
- CAD
- Engineering
- Project management
Quick apply
8d
2nd/3rd Line Support Engineer
Cloud IT Limited —Watford
- £32,000 - £34,000 a year
- Full-time
- Microsoft Office
- SharePoint
- In-person
Quick apply
14d
Setting Out Engineer
Walker Construction (UK) Ltd —Milton Keynes
- £44,000 - £55,000 a year
- Full-time
- Civil engineering
- Electrical experience
- Organisational skills
- Annual leave
- Life insurance
Quick apply
7d
Photographer
Babcock International —Aylesbury
- £27,276.60 a year
- Full-time
- Military
- Travel
- Annual leave
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Installation Engineer
Sureserve —Milton Keynes
- £32,240 - £60,000 a year
- Monday to Friday
- Annual leave
Quick apply
Lifecycle Project Manager
Serco Group —High Wycombe
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Communication skills
- Employee assistance programme

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Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

10 days ago

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

support engineer jobs in aylesbury, bkm

Tier 1 Technical Support Engineer

Senior Remote Support Engineer

Sales Support Executive

Service Manager

Service Department Manager

IT Infrastructure Engineer

Technical Support Center Engineer

International Future Leadership Programme

Shift Engineer

Senior Engineer

Senior Endpoint Engineer

Service Manager

Through Life Support (TLS) Engineer - Contractor Inside IR35 6-12Months

CAD Technician

2nd/3rd Line Support Engineer

Setting Out Engineer

Photographer

1st line Support Engineer

Installation Engineer

Lifecycle Project Manager

I want to receive the latest job alerts for support engineer in aylesbury, bkm

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