Documentation manager Work, Jobs in Birmingham, Eng (with Salaries)

Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Project Coordinator
TXO Group —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
Quick apply
7d
External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- University
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
8d
Recruitment Administrator
Insight Care Group Ltd —Birmingham
- £30,000 a year
- Full-time
- Hybrid work
- Databases
- Human resources
- Recruiting
- Health & wellbeing programme
- Work from home
Quick apply
14d
Rota Co-ordinator
Birmingham SmartCare Federation —Birmingham
- £30,000 a year
- Full-time
- Microsoft Office
- Human resources
- Recruiting
Quick apply
1d
Case Worker 20 Hours per Week
BIRMINGHAM DISABILITY RESOURCE CENTRE —Birmingham
- £27,336.53 a year
- Microsoft Word
- Management
- Experience working with individuals with disabilities
School Office Manager (SEND Secondary School )
Trident Alternative Provision —Acocks Green
- £25,000 - £27,500 a year
- Full-time
- Administrative experience
- Supervising experience
- Team management
Quick apply
Contractor Update Administrator Opportunities
Platform Housing Group —Birmingham
- Full-time
- Remote
- Administrative experience
- Travel
- Data entry
- Annual leave
- Employee assistance programme
7d
Customer Experience Manager
Trident Group —Birmingham
- £50,000 a year
- Full-time
- Presentation skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Operations Support Administrator
Smart Parking —Birmingham
- £26,436.80 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Service Administrator
Powered by CAN —West Bromwich
- £13,446.77 a year
- Part-time
- CRM software
- Organisational skills
- Cash handling
- Free parking
Quick apply
Document Controller
Wates —Birmingham
- Microsoft Word
- Microsoft Outlook
- Organisational skills
Office Manager
CKW Contracts —Four Ashes
- £25,420 - £40,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Budgeting
- Free parking
Quick apply
9d
Project Support Officer - Health Access for Refugees Programme
Coventry City Council —Coventry
- £28,598 - £34,434 a year
- Organisational skills
- Communication skills
Administrator - GP Federation
Birmingham SmartCare Federation —Birmingham
- £25,000 - £26,000 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- In-person
- Flexible schedule
Quick apply
7d
Administrator
bk plus —Birmingham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Office Manager
Reference Technology Ltd —Tamworth
- £32,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
Quick apply
Project Support Officer (Community Investment Fund)
Bromsgrove District Council —Bromsgrove
- £29,540 - £32,061 a year
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
4d
Workforce Development Graduate
West Midlands Combined Authority —Birmingham
- £30,047 - £33,742 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Research
- Annual leave
- Employee discount
1d
Office & Business Support Manager
JS Morris Electrical Ltd —Solihull
- From £30,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Supervising experience
- Free parking
- Store discount
Quick apply
8d

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Customer Onboarding & Transition Specialist

Focus Group -
Birmingham

Quick apply

Job details

Full-time
£40,000 a year

Qualifications

Technical project or programme management experience
ITIL Certification
Driving Licence
Stakeholder collaboration
PMP
Customer service
Internal department liaison
Sonicwall
Analysis skills
Quality assurance
IT project management
Customer relationship management
Relationship management
ServiceNow
Customer interaction
Multidisciplinary collaboration
Document management systems
Project management experience
Communication skills
Time management
PRINCE2 Certification

Full job description

Customer Onboarding & Transition Specialist

Hybrid Working ideally from Shoreham-by-Sea Head Office

Potential to work from other offices: Exeter/Birmingham/Manchester

Some UK-wide customer travel expected

Salary £40,000 + Benefits

Own the journey that sets customers up for success

The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional.

What you'll actually do

You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us.

You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right time. You'll work directly with customers throughout the transition and their first 90 days, spotting risks early, facilitating their move to our portal and systems, and making sure any gaps identified by our support team get resolved quickly.

This role combines technical understanding with customer relationship management. You'll conduct documentation checks, work with engineers on technical onboarding components, define customer processes like joiner/leaver procedures and device build standards, and capture everything from renewal dates to automation opportunities. You'll also support discoveries during the later sales stages, helping set realistic expectations before transitions even begin.

When risks emerge during onboarding, you'll work with customers and sales teams to discuss them openly. When you spot upsell opportunities, you'll flag them to the right people. And throughout it all, you'll contribute to improving how we onboard customers across the board.

What you'll bring

You'll need:

Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles
Strong technical background with solid knowledge of M365, Azure, networking, and related technologies
Excellent written and verbal communication skills – you can explain technical concepts to non-technical stakeholders
Exceptional attention to detail and quality assurance capabilities
Strong analytical skills for identifying risks, opportunities, and process improvements
Full valid UK driving licence (for customer site visits)
Ability to manage and prioritize complex workloads based on competing customer requirements
Excellent time management with a punctual, responsible approach
Ability to work independently whilst maintaining collaborative relationships across departments
Genuine desire to expand your technical knowledge and customer service skills
Experience with documentation systems and process development

We'd love if you also have:

Relevant vendor certifications from Microsoft, Meraki, SonicWall, Aruba, or Cisco
Active Microsoft certifications such as AZ-305, MS-100, or MS-101
Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst
ITIL Foundation or similar service management qualification
Project Management qualification such as Prince2 or PMP
Experience with automation platforms and workflow optimization

Where this could take you

This role opens clear progression paths into Service Delivery Management, Team Lead/Manager positions, Senior Project Management, Programme Management, or Technical Pre-Sales Consulting. We invest in people who get onboarding right – it's where lasting customer relationships begin.

About Focus Group

We're a UK-based managed service provider and Microsoft technology partner with around 1,300 colleagues, backed by HG Capital. We're growing rapidly, which means we're onboarding new customers regularly – and doing it exceptionally well matters enormously to our reputation and retention.

You'll join an operations function that values both technical competence and customer relationship skills, working closely with Technical Delivery, Service Operations, Sales, and Automation teams to deliver transitions that customers genuinely appreciate.

Ready to apply?

If you're someone who combines technical knowledge with project coordination skills and genuinely cares about customer success, we'd love to hear from you. Send us your CV along with a brief note about why this role interests you.

Quick apply

Refine Your Search

documentation manager jobs in birmingham, eng

Customer Onboarding & Transition Specialist

Project Coordinator

External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5

Recruitment Administrator

Rota Co-ordinator

Case Worker 20 Hours per Week

School Office Manager (SEND Secondary School )

Contractor Update Administrator Opportunities

Customer Experience Manager

Operations Support Administrator

Service Administrator

Document Controller

Office Manager

Project Support Officer - Health Access for Refugees Programme

Administrator - GP Federation

Administrator

Office Manager

Project Support Officer (Community Investment Fund)

Workforce Development Graduate

Office & Business Support Manager

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