Client services Work, Jobs in Dorking, Eng (with Salaries)

Client Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
Client Services & Order Coordinator
Eden Caterers Ltd —London
- £31,500 a year
- Weekend availability
- Customer service
- Salesforce
- English
- Annual leave
- Sick pay
Quick apply
3d
Client Services Liaison
TAG Aviation —Farnborough
- Weekend availability
- Customer service
- English
- Travel
- Annual leave
- Employee assistance programme
Quick apply
10d
Business Analyst & Client Services Consultant
ANAKINA LTD —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- English
- Work from home
Quick apply
Contract Support
Ethos Facilities Limited —Westminster
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Partnerships Associate
Juno —London
- £28,000 a year
- Full-time
Quick apply
Travel Consultant
Trailfinders —London
- £42,000 - £47,000 a year
- Sales
Client Services Coordinator
Wilmington plc —London
- £28,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- English
- Annual leave
- Employee discount
5d
Event Coordinator
The GOAT Mongolian kitchen Lounge —London
- £24,420 - £60,000 a year
- Temporary
- Hospitality
- Hotel
- Organisational skills
Quick apply
Sales Advisor
Ralph James —Dorking
- £25,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Client Success Executive
PEI Group —London
- English
- Administrative experience
Resident Host (Leatherhead)
Get Living —Leatherhead
- Weekend availability
- Customer service
- Microsoft Office
- Computer skills
5d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
IFA Administrative Assistant
Fleet Street Wealth —London
- Up to £28,000 a year
- Full-time
- Hybrid work
- Administrative experience
- In-person
- Phone etiquette
Quick apply
Administrator
Bupa —Crawley
- £29,300 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Employee discount
- Gym membership
Quick apply
IFA Administrator
Fleet Street Wealth —London
- £25,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- In-person
Quick apply
Project Manager
CGI —Leatherhead
- Full-time
- DevOps
- Agile
- Communication skills
Quick apply
Part Time Assistant - Software Company
Brussel Lake Paragon —London
- £24,420.00 - £47,333.62 a year
- Part-time
- Remote
- Customer service
- English
- Accounting
Quick apply
11d
Immigration Paralegal
Citizens Advice —London
- £34,103 a year
- Hybrid work
- Communication skills
9d

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client services jobs near dorking, eng

Client Retention Manager

Hackstons
London

Quick apply

Job details

Permanent | Full-time
Up to £50,000 a year

Benefits

Store discount
Company pension
Employee discount

Qualifications

Content creation
Organisational skills
Financial services
Account management
Leadership
Communication skills

Full job description

Client Retention Manager: Alternative Assets / Private Clients / Unregulated Investments

Location: The Gherkin Building, London (Office‑Based)

Salary: Up to £50,000 Depending on Experience

Contract: Full-time, Permanent

About Hackstons

Hackstons is a London-based luxury asset firm specialising in fine wine, rare whisky and alternative investments. We support private clients in building long‑term wealth through premium asset ownership, backed by education, secure storage and a curated retail experience.

With a growing base of private cask clients, we are investing in strengthening our client engagement, retention, and long-term value delivery.

The Role

We are seeking an experienced and commercially focused Client Retention Manager to take ownership of client engagement and long-term value across our growing client base. This role is central to how we retain clients, increase lifetime value, and influence client behaviour over time. You will be responsible for ensuring clients remain engaged, informed, and aligned with long-term holding strategies, while maximising repeat investment and reducing attrition. You will act as a key voice of the business, delivering market insight, investment context, and strategic guidance, while reinforcing Hackstons’ position as the trusted partner in managing and ultimately exiting client assets.

This is not a passive relationship management role. It requires someone who can actively shape client thinking, drive retention strategies, and take ownership of client outcomes.

Key Responsibilities

· Manage ongoing relationships with cask investors via phone, Zoom and in-person meetings and host clients at our Knightsbridge retail space when required.

· Deliver the client retention strategy and increase lifetime value

· Identify and address attrition risks early

· Provide market updates and educate clients on long‑term holding strategies

· Support clients through their full journey, ensuring a premium experience

· Produce written/video content for client updates

· Track and report on retention metrics (LTV, repeat investment, engagement)

What We’re Looking For

Essential:

· 3–5 years’ experience in customer retention, account management or similar role

· Background in financial services, investments or alternative assets

· Strong communication skills with high‑value clients

· Proven success managing high value client relationships and ability to explain complex investment concepts clearly

· Strong organisational skills and ability to manage a large client base.

Desirable:

· Personal interest or experience in investing (traditional or alternative).

· Content creation experience (written or video).

· Credible and confident with high-net-worth clients.

· Commercially minded with strong understanding of investor behaviour

What We Offer

· Ownership of a high‑value, growing client base

· Central role in shaping retention strategy and client experience

· Exposure to alternative investments and HNW clients

· Collaborative, ambitious environment

· Company pension

· Eligibility for our Cask Loyalty Programme (gifted casks at 3, 5 and 10 years)

· Staff discount in our Knightsbridge retail experience

Job Types: Full-time, Permanent

Pay: Up to £50,000.00 per year

Benefits:

Company pension
Employee discount
Store discount

Application question(s):

Are you comfortable educating clients on long‑term investment strategies and guiding them away from premature exit?
Do you have experience explaining financial or investment‑related concepts to clients? (market conditions, asset performance)
Do you have experience working with private clients, HNW individuals or in a investment environment?
Have you managed a portfolio of clients where you were responsible for retention, engagement, or influencing client decisions?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

client services jobs in dorking, eng

Client Retention Manager

Client Services & Order Coordinator

Client Services Liaison

Business Analyst & Client Services Consultant

Contract Support

Partnerships Associate

Travel Consultant

Client Services Coordinator

Event Coordinator

Sales Advisor

Client Services Manager

Client Success Executive

Resident Host (Leatherhead)

Head of Client Services

IFA Administrative Assistant

Administrator

IFA Administrator

Project Manager

Part Time Assistant - Software Company

Immigration Paralegal

I want to receive the latest job alerts for client services in dorking, eng

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