Client services manager Work, Jobs in Lawford Heath, War (with Salaries)

Head of Client Services
Vets for Pets —Northampton
- Up to £45,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
8d
Sales Manager
Log House Cabins —Rugby
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Team management
- Organisational skills
Quick apply
6d
National Account Manager
Murray Uniforms —Coventry
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
Client Liaison Manager
Avery Healthcare —Birmingham
- £29,250 a year
- Negotiation
Quick apply
Business Support Manager
Ayyan Courier Limited —Solihull
- £27,000 - £30,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Team management
Quick apply
10d
Business Administrator
MSX International —Warwick
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
Client Relationship Manager
Fix Auto UK —Leicester
- Full-time
- Hybrid work
- Salesforce
- Travel
- Financial services
- Employee discount
Quick apply
7d
Account Manager – Strategic Accounts
BELFOR UK Ltd —Tamworth
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
Client Service Coordinator
Crane Worldwide UK Limited —Wellesbourne
- Computer literacy
- Communication skills
2d
Office Manager
Reference Technology Ltd —Tamworth
- £32,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
Quick apply
2d
Administrative Assistant
Crane Worldwide UK Limited —Wellesbourne
- Microsoft Word
- Computer literacy
- Writing skills
6d
Multi Department Administrator
S.Tysoe Installations —Desford
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
2d
Office Manager
Batt Laboratories Limited —Coventry
- From £28,000 a year
- Full-time
- Marketing
- Free parking
- Employee discount
Quick apply
Operations Project Support
Smart Parking —Birmingham
- £26,436.80 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
5d
Customer Liaison Officer
Network Plus —Lutterworth
- £30,000 a year
- Management
- Leadership
- Communication skills
Quick apply
Pre-Owned Operations Manager
The Watches of Switzerland Group —Leicester
- Time management
- Employee assistance programme
Project Manager
Helping Hands Homecare —Alcester
- £48,000 - £54,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Agile
Quick apply
Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Employee discount
Client Relationship Executive
Fix Auto UK —Leicester
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Travel
- Employee discount
Quick apply
5d
Sales Manager
Industrial Site Maintenance —Brixworth
- From £30,000 a year
- Full-time
- Customer service
- Business development
- Organisational skills
- Free parking
- Referral programme
Quick apply
5d

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Head of Client Services

Vets for Pets -
Northampton

Apply Now

Job details

Full-time
Up to £45,000 a year
8 days ago

Benefits

Free flu jabs
Discounted gym membership
Employee discount

Qualifications

Client engagement
Complaint handling
Performance management
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Professional development mentoring
Customer interaction
Leadership
Team motivation leadership
Communication skills

Full job description

At Northampton Vets for Pets Hospital we're committed to delivering exceptional care, not just for our patients, but for every client who walks through our doors. As a busy 24-hour veterinary hospital, we're looking for an experienced Head of Client Services to lead our client-facing teams and ensure every interaction reflects the highest standards of service, compassion and professionalism.

This is an exciting opportunity for an inspiring leader who thrives on developing people, driving continuous improvement and creating outstanding customer experiences.

The role is full-time working 40 hours per week, including weekends on a rota basis. The salary for this role is up to £45k depending on experience.

The Role

Reporting to Practice Owners, you'll take ownership of the entire client journey, leading our Client Services teams to deliver a consistent, first-class experience from first contact through to aftercare.

Working closely with clinical and operational leaders, you'll use client feedback, performance data and your own expertise to enhance our services, improve processes and support the continued growth of the hospital.

What You'll Be Responsible For

Leading and developing our client-facing teams to deliver exceptional service every day.
Creating a positive, welcoming and professional experience for clients, pets and referring practices.
Coaching, mentoring and supporting managers and colleagues to achieve their full potential.
Driving service improvements through client feedback, KPIs and operational insight.
Managing complaints with empathy and efficiency, turning feedback into meaningful improvements.
Supporting marketing, social media and community engagement to strengthen our local reputation.
Collaborating with clinical and operational teams to improve workflows and service delivery.
Supporting business performance through effective resource planning, financial awareness and operational excellence.

About You

You'll be an experienced customer service leader with a passion for people and a track record of delivering outstanding customer experiences.

You'll bring:

Proven leadership experience in a customer-focused environment.
The ability to inspire, coach and develop high-performing teams.
Excellent communication and relationship-building skills.
A proactive, solutions-focused approach with strong organisational skills.
Experience using data and customer feedback to drive continuous improvement.
A genuine commitment to delivering exceptional service.

Experience in veterinary or healthcare settings is an advantage, but we're equally interested in leaders from hospitality, healthcare, retail or other service-led industries who can bring fresh ideas and a passion for excellence.

Why Join Us?

This is more than a customer service leadership role, it's an opportunity to shape the culture and client experience of one of the region's leading veterinary hospitals.

If you're passionate about people, love improving customer experiences and want to make a real difference every day, we'd love to hear from you.

What we offer:

Modern facilities
A genuinely friendly, inclusive workplace
Exclusive company discounts and rewards
Gym membership
Birthday day off
Extra days holiday after 2 years’ service up to 1 week.
Free flu vaccination
Contribution to eye care

This is an outstanding opportunity for an ambitious customer service leader to make a lasting impact within a busy 24-hour veterinary hospital. If you're passionate about creat-ing exceptional experiences, developing talented teams and helping shape the future of veterinary client care, we'd love to hear from you.

Location: NN5 5JW

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Apply Now

Refine Your Search

client services manager jobs in lawford heath, war

Head of Client Services

Sales Manager

National Account Manager

Client Liaison Manager

Business Support Manager

Business Administrator

Client Relationship Manager

Account Manager – Strategic Accounts

Client Service Coordinator

Office Manager

Administrative Assistant

Multi Department Administrator

Office Manager

Operations Project Support

Customer Liaison Officer

Pre-Owned Operations Manager

Project Manager

Service Delivery Manager

Client Relationship Executive

Sales Manager

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