Front of house manager Work, Jobs in Liverpool, Eng (with Salaries)

Senior Guest Services Manager
Heeton UK & Europe —Liverpool
- Weekend availability
- Customer service
- Hotel
- Training & development
- Annual leave
Quick apply
4h
Bar/Restaurant Manager
EPK Group —Liverpool
- £30,000 - £40,000 a year
- Full-time
- Hospitality
- Bar
- Restaurant management
- Free parking
- Employee discount
Quick apply
General Manager
Nord Restaurant —Liverpool
- £40,000 - £50,000 a year
- Full-time
- Sales
- Recruiting
- Training & development
- Store discount
- Health & wellbeing programme
Quick apply
1d
Front of House Manager
DAPA Bistro —Liverpool
- £12.71 - £14.00 an hour
- Weekend availability
- Serving
- Hospitality
- Supervising experience
- Employee discount
Quick apply
7d
Bar Supervisor/Duty Manager
Doctor Duncans —Liverpool
- £13.45 an hour
- Full-time
- Bar
- Restaurant management
- Supervising experience
- Employee discount
Quick apply
1d
Front of House Leader - Liverpool, Derby Square
Pret A Manger —Liverpool
- £15.10 an hour
- Part-time
- Customer service
- Mentoring
- Annual leave
- Employee discount
7d
Front Office Manager
Melia Hotels International —Liverpool
- Full-time
- Hotel
- Front desk
- Training & development
- Employee discount
Quick apply
12h
Assistant Manager (late night bar)
Pub Invest Group —Liverpool
- £32,000 - £35,000 a year
- Weekend availability
- Bar
- Customer service
- Team management
- Employee discount
Quick apply
Deputy Manager - Fine Dining Restaurant
Panoramic 34 —Liverpool
- From £34,000 a year
- Full-time
- Sales
- Restaurant management
- Continuous improvement
- Employee discount
Quick apply
13h
Guest Services Manager
Valor Hospitality —Chester
- Hotel
- Organisational skills
- Front desk
Quick apply
11d
General Manager
The One O'Clock Gun —Liverpool
- Up to £37,100 a year
- 12 hour shift
- In-person
- Leadership
- Café
- Store discount
- Employee discount
Quick apply
Assistant Front Office Manager
Valor Hospitality —Liverpool
- £27,996 a year
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
5d
Head Receptionist
GAUCHO Restaurants —Liverpool
- £17.54 an hour
- Part-time
- Team management
- Front desk
- Leadership
Quick apply
Assistant Manager
The Queens Hotel —Lytham St. Annes
- Up to £42,435 a year
- Weekend availability
- Restaurant management
- Hotel
- Organisational skills
- Store discount
- Employee discount
Quick apply
Front of House Team leader
Pub & Social - BRA_202 —West Derby
- Full-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Bar Manager - Sports & Leisure venue
Stanley Road Leisure Ltd —Bootle
- £15 - £17 an hour
- Weekend availability
- Hospitality
- Bar
- Inventory control
Quick apply
7d
Bar Manager
The Tavern social —Liverpool
- Weekend availability
- Hospitality
- Bar
- Inventory control
Quick apply
13d
Restaurant Team Leader
Spitroast - 505 Smithdown Road L15 5AE —Liverpool
- From £12.86 an hour
- Part-time
- Serving
- Supervising experience
- Team management
- Store discount
- Employee discount
Quick apply
3d
Back of House Shift Manager
Mowgli Street Food —Liverpool
- £13.50 an hour
- Full-time
- Restaurant
- School
- Annual leave
Quick apply
8d
Bar Manager
The Library —Wirral
- £30,000 a year
- Weekend availability
- Serving
- Hospitality
- Bar
- Employee discount
Quick apply
1d

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Senior Guest Services Manager

Heeton UK & Europe
Liverpool

Quick apply

Job details

Full-time
4 hours ago

Benefits

Annual leave

Qualifications

Front of house supervision
Customer service
Performance management
Food safety and hygiene regulations
Profit & loss
Training & development
Guest services
Team motivation leadership

Full job description

Job Ref: HEA3223

Branch: Heeton Concept Hotel - Liverpool City Centre

Location: Heeton Concept Hotel - Liverpool, Liverpool

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Shift pattern: 5 days from 7

Hours per week: 40

Posted date: 21/08/2026

Closing date: 18/09/2026

Overview:

We are looking for a Senior Guest Services Manager to delight our guests with amazing service all day, every day.

As a Senior Guest Services Manager, you are responsible for managing operations of all Front Office and Food and Beverage outlets to deliver an excellent Guest and Member experience. You’ll maximise financial returns, drive the development of your team, create and maintain a memorable guest experience, execute brand and/or company standards, and build awareness of the hotel in the local community.

You will need to be able to communicate effectively and lead the team, be willing to get stuck in and present a professional and friendly face for the hotel. In addition, you will set high standards of performance, inspire staff to produce results and hold them accountable, thoroughly analyse complex information to make effective decisions and demonstrate sound commercial awareness.

The Senior Guest Services Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage all Front Office and Food and Beverage Outlet operations to consistently meet high standards as defined by the Heeton standards.
Maintain exceptional levels of customer service
Ensure compliance with brand standards
Ensure compliance with Food Safety standards.
Recruit, manage, train and develop the Front Office and Food and Beverage teams
Monitor the appearance, standards, and performance of the Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet business demands
Multi-skilled – you’ll need to be able to turn your hand to a variety of different duties and tasks throughout multiple areas of the hotel
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Develop menus with other members of the Food and Beverage team
Manage staff performance issues in compliance with company policies and procedures
Comply with hotel security, fire regulations and all health and safety legislation
Abide by policies procedures and ensure they are implemented within your departments, and your team abide by them too.
Support and deliver company policies.
Demonstrate a working knowledge of all hotel safety and security procedures as required, maintaining a secure and safe environment for associates as well as guests.

This list is not an exhaustive list of responsibilities, and additional tasks may be assigned at the discretion of your line manager in line with business needs.

What we are looking for:

Previous management experience in Food Beverage within a 3-star property.
Previous experience of using the Stay and Touch PMS system
You are a true people’s person, with passion to delight our guests with amazing service
You will have the ability to remain calm during difficult situations, in a very busy environment, whilst managing multiple priorities
You have a good working knowledge of food and beverages, and licencing regulation
You are a great leader and strive to develop and motivate the team
High level of commercial awareness and sales capabilities
Experience in managing and developing people
Previous experience in managing a department and Profit and Loss account
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Previous management experience in Front Office.
Possess strong commercial acumen with experience in increasing profitability
Flexibility - night, weekend, and holiday shifts are all part of the job, as is having a flexible approach to the hours you work and a responsible attitude towards your own personal timekeeping and attendance

What do we offer:

We strive to create a workplace that is just as rewarding as the experience we provide for our guests. That’s why we offer a competitive salary and benefits package, including:

Annual bonus for all Team Members
Exclusive access to the employee recognition reward scheme - Heeton Rewards
Fantastic career potential with one of the UK's fastest-growing hotel operators
Employee staff rates across our properties
Retention bonus on completion of 3- and 6-month service
Service-based annual leave (increase up to a maximum of 5 extra days)

You will be located in Heeton Concept Liverpool

Heeton UK is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be the best versions of themselves.

We recognise that we are on a journey concerning diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Heeton Concept Hotel City Centre offers 154 stylish and spacious bedrooms, located on James Street in the heart of Liverpool’s business district.

Guests will enjoy the highest standards of quality throughout the hotel from our contemporary bedrooms, to our vibrant restaurant and bar located on the first floor.

We proudly create a warm welcoming, safe environment, making your employment that extra bit special.

Quick apply

Refine Your Search

front of house manager jobs in liverpool, eng

Senior Guest Services Manager

Bar/Restaurant Manager

General Manager

Front of House Manager

Bar Supervisor/Duty Manager

Front of House Leader - Liverpool, Derby Square

Front Office Manager

Assistant Manager (late night bar)

Deputy Manager - Fine Dining Restaurant

Guest Services Manager

General Manager

Assistant Front Office Manager

Head Receptionist

Assistant Manager

Front of House Team leader

Bar Manager - Sports & Leisure venue

Bar Manager

Restaurant Team Leader

Back of House Shift Manager

Bar Manager

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