customer support coordinator Work, Jobs in romsey, ham (with Salaries)

Customer Care Coordinator (Maternity Cover) Southampton (On-site)
The Swatch Group (UK) Limited —Southampton
- Weekend availability
- Microsoft Excel
- Microsoft Office
- Organisational skills
Service Desk Co-ordinator
Trane Technologies —Southampton
- Full-time
- Customer service
- Microsoft Office
- Communication skills
14d
Internal Service Coordinator
SWP Compressed Air Services —Southampton
- £24,420 - £33,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
2d
Care Co-ordinator (Receptionist)
Alma Medical Centre —Southampton
- £25,000 - £27,982 a year
- Part-time
- GP surgery experience
- Microsoft Office
- Administrative experience
Quick apply
Service Coordinator / Administrator
Workshop Recruitment —Fareham
- £29,100 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Life insurance
2d
Office Co-ordinator (New Milton)
Brockenhurst College —New Milton
- £24,834 - £27,211 a year
- Part-time
- Microsoft Outlook
- Marketing
- Front desk
- Free parking
- Annual leave
1d
Event & Group Sales Coordinator
Norton Park Hotel, Spa & Manor House —Winchester
- £27,700 a year
- Full-time
- Bar
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
13d
Project Coordinator
Southern Communications Group —Dummer
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Sales Support Co-ordinator
Campions —New Milton
- £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Communication skills
- Employee assistance programme
Quick apply
Sales Support Coordinator - Part Time
Campions —New Milton
- £14,400 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Communication skills
- Employee assistance programme
Quick apply
Apprentice Hire & Sales Coordinator
GAP Group —Portsmouth
- £16,224 - £17,860 a year
- Full-time
- Sales
- IT
- Communication skills
- Annual leave
Office and Showroom Coordinator
Drapes and Blinds Bournemouth LTD —Bournemouth
- £25,480 a year
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Free parking
Quick apply
GP Receptionist (Patient Coordinator)
New Forest Central Medical Group —Brockenhurst
- £13.39 an hour
- Part-time
- GP surgery experience
- Organisational skills
- Front desk
- Store discount
- Employee discount
Quick apply
4h
Sales and Operations Coordinator
BoxSafe Storage —Bournemouth
- From £13 an hour
- Full-time
- Hospitality
- Sales
- Social media management
Quick apply

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Customer Care Coordinator (Maternity Cover) Southampton (On-site)

The Swatch Group (UK) Limited -
Southampton

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Microsoft Office
Organisational skills
Communication skills
Time management

Full job description

Job description

Main Function:

To ensure delivery of a consistently high level of customer care for Swatch and Flik Flak, UK and Ireland customers by continually reviewing and developing the customer care function.

Main Role and Responsibilities

Efficiently manage customer returns, ensuring timely and appropriate resolutions such as refunds or exchanges, in line with company policies.
Identify and address counterfeit items during the return process, particularly for collaboration watches, ensuring brand integrity.
Perform minor watch servicing, including bracelet adjustments and battery replacements, to maintain high customer satisfaction.
Foster strong team collaboration through clear, respectful, and proactive communication with colleagues and customers.
Take initiative to continuously deepen your knowledge of our brands, products, services, and internal procedures, staying current with updates and best practices.
Maintain regular contact with customer primarily via phone and email to understand their needs and take appropriate action.

Additional Responsibilities- when required

Deliver accurate and helpful information, advice, and guidance to customers via phone and email, aiming to resolve queries at the first point of contact.
Proactively engage with customers to identify and address potential issues before they escalate into complaints.
Monitor customer interactions to ensure timely and consistent handling in line with company standards.
Enhance customer satisfaction and loyalty by consistently meeting or exceeding expectations.
Some weekend work required, working from home, and compensatory time off provided during the week.

Profile

Demonstrate excellent attention to detail and the ability to prioritise tasks effectively in line with business needs.
Be proficient in Microsoft Office, particularly Excel (e.g., formulas, pivot tables) and Word.
Show a high level of self-motivation with a commitment to continuous personal development.
Possess strong verbal and written communication skills, with a customer-focused and approachable manner.
Have a thorough understanding of the Swatch refund policy and relevant consumer law.
Exhibit excellent organisational and time management skills.
Take ownership of your workload, ensuring prompt and proactive resolution of issues.

Apply Now

Refine Your Search

customer support coordinator jobs in romsey, ham

Customer Care Coordinator (Maternity Cover) Southampton (On-site)

Service Desk Co-ordinator

Internal Service Coordinator

Care Co-ordinator (Receptionist)

Service Coordinator / Administrator

Office Co-ordinator (New Milton)

Event & Group Sales Coordinator

Project Coordinator

Sales Support Co-ordinator

Sales Support Coordinator - Part Time

Apprentice Hire & Sales Coordinator

Office and Showroom Coordinator

GP Receptionist (Patient Coordinator)

Sales and Operations Coordinator

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