Service desk support Work, Jobs in Waddon, Gtl (with Salaries)

Service Desk Advisor
Bupa —London
- £30,400 - £34,500 a year
- Full-time
- Hospital
- Communication skills
- Employee discount
- Gym membership
Quick apply
1h
Software Support Specialist
LegalRM —Orpington
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Communication skills
- Flexitime
- Work from home
Quick apply
3rd Line MSP Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
8d
Receptionist
Adam Bernard Solicitors —London
- £26,436.80 a year
- Full-time
- Microsoft Word
- Computer literacy
- Accounting
Quick apply
2h
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- SharePoint
- Annual leave
Quick apply
Front of House & Client Support
Roar Fitness —London
- £27,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Gym membership
Quick apply
11d
Hostel Team Member
Rest Up London —London
- £13 an hour
- Part-time
- Hospitality
- Front desk
- In-person
- Flexible schedule
Quick apply
4h
Receptionist/Office Administrator
Trebeck Holding U.K. Ltd —London
- £28,000 - £35,000 a year
- Full-time
- Microsoft Word
- Serving
- Microsoft Outlook
Quick apply
10h
School Lettings Assistant/Customer Service Assistant
School Space —London
- £12.75 an hour
- 8 hour shift
- Communication skills
- School
- Annual leave
Quick apply
5d
Community Host
Koba —London
- Up to £30,800 a year
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
IT Support Technician
IT MANAGMENT LTD —London
- From £39,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
8d
Junior IT Support Technician
Code X London —London
- £25,500 - £32,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Linux
- Gym membership
- Life insurance
Quick apply
Cash Desk Volunteer
British Heart Foundation —Sutton
- Cash handling
- Employee discount
IT Service Desk Analyst
Elexon —London
- £40,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Communication skills
5d
Customer Service Advisor
Bb Mand —London
- £14 - £16 an hour
- Full-time
- CRM software
- English
- Data entry
- Free parking
- Paid training
Quick apply
4d
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Weekend availability
- Hospitality
- Computer literacy
- Front desk
Quick apply
2d
Treatment Coordinator
Pinn Dental Practice —London
- £12.71 - £14.00 a year
- Part-time
- Hospitality
- Customer service
- Hotel
- Annual leave
Quick apply
IT Service Coordinator
TOM Digital Technologies Ltd —London
- £3,800 - £4,800 a month
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Office Administrator
SRLV LLP —London
- Monday to Friday
- Microsoft Office
- Administrative experience
- First Aid Certification
- Annual leave
- Life insurance
Quick apply
Service Desk Analyst - Apprentice
T-Tech —London
- Computer literacy
- Communication skills
Quick apply

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Service Desk Advisor

Bupa -
London

Quick apply

Job details

Full-time
£30,400 - £34,500 a year
1 hour ago

Benefits

Additional leave
Private dental insurance
Cycle to work scheme
On-site gym
Employee mentoring programme
Financial planning services
Free flu jabs
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Gym membership
Life insurance
Referral programme

Qualifications

Technical troubleshooting
Desktop support
ITIL Certification
Incident queue management
IT service management
Ticket management
Ticket management systems
Technical support incident logging
Customer support
Problem management
IT incident logging
Application support
Incident log maintenance
Communication skills
Remote diagnostics
Mobile devices

Full job description

Job Description:

Service Desk Advisor

Location: Cromwell Hospital, London (SW5 0TU)

Permanent

Salary range: £30,400 - £34,500 (Depending on experience)

Full time

We make health happen

At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.

As a Service Desk Analyst, you'll provide first-line IT support to colleagues across the business, acting as the primary contact for technical incidents and service requests. Troubleshoot hardware, software and application issues, deliver excellent customer service, and ensure compliance with data protection, cyber security and patient confidentiality requirements.

How you'll help us make health happen:

Act as the first point of contact for IT support requests from clinical and business colleagues via phone, email and ticketing systems.
Log, categorise and prioritise incidents and service requests, ensuring accurate record keeping within the ITSM platform.
Diagnose and resolve a broad range of first-line hardware, software and user access issues, delivering a high level of first-contact resolution.
Provide support for healthcare applications and business-critical systems.
Escalate complex issues to specialist support teams and proactively manage tickets through to resolution.
Deliver remote technical support using diagnostic and remote-access tools.
Maintain and enhance the IT knowledge base by creating and updating support documentation.
Support the setup, deployment and maintenance of laptops, desktops and mobile devices for new and existing colleagues.
Communicate effectively with users, providing regular updates and managing expectations throughout the support lifecycle.
Identify recurring issues and trends, contributing to continuous service improvement and problem management initiatives.

Key Skills / Qualifications needed for this role:

Previous experience in a Service Desk, IT Support or Helpdesk environment
Strong knowledge of Windows, Microsoft 365, desktop, laptop and mobile device support
Experience with Active Directory and IT Service Management tools (e.g. ServiceNow, Jira)
Excellent troubleshooting and problem-solving skills with a methodical approach
Strong customer service focus with the ability to support users in a fast-paced environment
Confident communication skills, able to explain technical concepts to non-technical users
Ability to manage multiple priorities while maintaining attention to detail
Strong documentation and ticket management skills
Collaborative team player with the ability to work independently when required
Flexible approach to working patterns, including shift or on-call support where needed

Desirable Skills

Experience supporting healthcare, clinical or other regulated environments
Knowledge of healthcare applications and systems
Understanding of ITIL best practices and service management principles
ITIL Foundation certification or equivalent qualification

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual performance-based bonus
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact the recruiter

Time Type:

Full time

Job Area:

Locations:

Cromwell Hospital London

Free flu jabs, Referral programme, Health & wellbeing programme, Employee mentoring programme, Financial planning services, Additional leave, Private medical insurance, Cycle to work scheme, Gym membership, Paid volunteer time, Company pension, Private dental insurance

Quick apply

Refine Your Search

service desk support jobs in waddon, gtl

Service Desk Advisor

Software Support Specialist

3rd Line MSP Service Desk Technician

Receptionist

First Line Service Desk Analyst

Front of House & Client Support

Hostel Team Member

Receptionist/Office Administrator

School Lettings Assistant/Customer Service Assistant

Community Host

IT Support Technician

Junior IT Support Technician

Cash Desk Volunteer

IT Service Desk Analyst

Customer Service Advisor

Front Desk Agent

Treatment Coordinator

IT Service Coordinator

Office Administrator

Service Desk Analyst - Apprentice

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