Head of customer experience Work, Jobs in Wetherby, Wyk (with Salaries)

Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
5d
Head of PPC
Vintage Cash Cow —Leeds
- £60,000 - £80,000 a year
- Full-time
- Remote
- Analysis skills
- AI
- Leadership
Quick apply
7d
Head of Estates
Orchard Healthcare Group —Harrogate
- From £60,000 a year
- Full-time
- Leadership
Quick apply
Operations Manager
Valor Hospitality —Harrogate
- £53,000 a year
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Retail Assurance Manager
Yorkshire Cancer Research —Harrogate
- £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Café
Quick apply
12d
Head of Business - Mercedes Benz York
JCT600 —York
- Full-time
- Annual leave
- Referral programme
Quick apply
Income Recovery Officer
Encircle Housing —Leeds
- £27,000 a year
- Full-time
- Hybrid work
- English
- Work from home
- Employee discount
Quick apply
13d
Learning Support Performance and Projects Coordinator
York College —Bishopthorpe
- £33,643 - £36,938 a year
- Administrative experience
- Communication skills
- Annual leave
- Gym membership
8d
Lindt Chocolate Advisor
Lindt Careers —Leeds
- Bar
- Analysis skills
- IT
1d
Customer Assistant - Food - Oatlands Harrogate Simply Food
Marks & Spencer —Harrogate
- £13.41 an hour
- Temporary
- Employee discount
Business Development Manager
Global Brands LTD —Leeds
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
14d
Emerging Talent & Careers Coordinator
Jet2.com and Jet2holidays —Leeds
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Presentation skills
- Employee discount
14d
Head of Trade Aftermarket (UK)
Ring Automotive Ltd. —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Free parking
- Annual leave
Audience Activation Lead
Channel4 —Leeds
- From £75,250 a year
- Hybrid work
- CRM software
- Travel
18h
Head of Estates
Orchard Care Homes —Harrogate
- £60,000 a year
- Full-time
- Leadership
National Lettings Manager
Homie —Leeds
- £40,000 - £70,000 a year
- Full-time
- Management
- Travel
- In-person
Quick apply
1d
Head of Marketing
LeoVegas UK —Leeds
- Full-time
- Hybrid work
- Annual leave
Head of Commercial (Product)
Jet2.com and Jet2holidays —Leeds
- Full-time
- Leadership
- Employee discount
1d
Night Baker
The Oven Door Bakery —Wetherby
- £28,000 - £31,000 a year
- Full-time
- Cooking
- Bakery
- In-person
- Free parking
- Store discount
Quick apply
Head of Business
Command —Morley
- £120,000 - £135,000 a year
- Monday to Friday
- Analysis skills
- Leadership
- Communication skills
Quick apply
1d

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head of customer experience jobs near wetherby, wyk

Head of Customer Experience

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
5 days ago

Qualifications

Hospitality
Management
Customer service
Analysis skills
Leadership
Communication skills

Full job description

Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Location: Leeds- Full time office based

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White. Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group feels like the kind of service people remember and recommend.

The role

We're looking for a Head of Customer Experience to take complete ownership of the customer service offering across Yorkshire Dental Suite and Smile White. You'll define what outstanding service looks like for us, put the measurement in place to know how we're doing, and lead the work to keep improving it as we scale.

We'd particularly love to hear from people with a background in luxury hospitality - those who understand instinctively what world-class, high-touch service feels like and know how to build it into the fabric of how a business operates.

Key responsibilities

Own the end-to-end customer and patient experience across both brands, from first enquiry through to aftercare.
Define the service standards and culture that set YDS Group apart, and embed them across teams and sites.
Establish clear measurement - satisfaction scores, feedback, reviews, complaints, retention and other key indicators - so we always know how we're performing.
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel.
Lead, coach and inspire front-of-house and patient-facing teams to deliver consistently exceptional service.
Design and roll out training, processes and tools that raise the bar and keep it raised as we open new sites and grow.
Handle escalated or sensitive situations with care, protecting both the customer relationship and the brand.
Work closely with the CEO and wider leadership to align the customer experience with the group's growth ambitions.
Champion the voice of the customer at a leadership level, making sure their perspective shapes decisions across the business.

What we're looking for

Essential

A proven track record of delivering and improving outstanding customer service, ideally in a premium, high-touch environment.
Experience setting service standards and building a service-led culture across a team or organisation.
Strong analytical ability - comfortable defining metrics, reading the data, and acting on what it tells you.
A natural leader who can motivate teams and raise standards through coaching rather than just instruction.
Excellent communication and relationship skills, and the confidence to operate at leadership level.
A genuine passion for service excellence and an eye for the details that make an experience feel special.

Desirable

A background in luxury hospitality (premium hotels, fine dining, private members' clubs, luxury retail or similar).
Experience working across multiple sites, brands or locations.
Experience in dental, healthcare, aesthetics or another regulated, patient/client-facing setting.
Familiarity with CRM, feedback and review platforms.

What we offer

A salary of £50,000 – £65,000 depending on experience, plus a performance-related bonus.
A rare opportunity to own and shape the customer experience for two growing brands, reporting directly to the CEO.
Real autonomy and influence - this is a role with a seat at the table and visible impact on the group's growth.

How to apply

YDS Group is an equal opportunities employer. We welcome applications from all backgrounds.

Pay: £50,000.00-£65,000.00 per year

Ability to commute/relocate:

Leeds LS11 8JT: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Location:

Leeds LS11 8JT (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in wetherby, wyk

Head of Customer Experience

Head of PPC

Head of Estates

Operations Manager

Retail Assurance Manager

Head of Business - Mercedes Benz York

Income Recovery Officer

Learning Support Performance and Projects Coordinator

Lindt Chocolate Advisor

Customer Assistant - Food - Oatlands Harrogate Simply Food

Business Development Manager

Emerging Talent & Careers Coordinator

Head of Trade Aftermarket (UK)

Audience Activation Lead

Head of Estates

National Lettings Manager

Head of Marketing

Head of Commercial (Product)

Night Baker

Head of Business

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