Call Handling & Dispatch
West Midlands Police —Birmingham
- £28,914 - £32,613 a year
- Full-time
- Typing
- Communication skills
- Annual leave
9d
General Labourer
Panel Edge Products Ltd —Tyseley
- From £12.71 an hour
- Full-time
- Cleaning
- Warehouse experience
- In-person
Quick apply
13d
Warehouse Associate
Failte Solar —Redditch
- Full-time
- Computer literacy
- Organisational skills
- Warehouse experience
Quick apply
Amazon
amazon —Birmingham
- Part-time
- Heavy lifting
- Customer service
- Organisational skills
Quick apply
Warehouse Assistant
DHAMECHA CASH & CARRY Birmingham —Smethwick
- £12.75 an hour
- Full-time
- Heavy lifting
- Maintenance
- Forklift
- Free parking
Quick apply
Warehouse & Operations Coordinator - Polish Speakers Welcome
INSTANTA UNITED LTD —Redditch
- £29,887.96 - £35,000.00 a year
- Full-time
- Computer literacy
- English
- Warehouse experience
Quick apply
13d
OPERATIONS TEAM ASSISTANT – LATE SHIFT
Tudor (UK) Ltd t/a Tudor Environmental —Coventry
- £30,000 - £33,000 a year
- Monday to Friday
- Forklift
- Warehouse experience
- In-person
Quick apply
11d
Warehouse Operative
SUPPLY TECHNOLOGIES —Birmingham
- Microsoft Excel
- Forklift
- Continuous improvement
Quick apply
warehouse oprative
Harbrooke Logistics Limited —Walsall
- £12.71 an hour
- Part-time
- Heavy lifting
- Organisational skills
- Warehouse experience
Quick apply
Warehouse Operative
TradeChoice Carpet and Flooring —Redditch
- Full-time
- Heavy lifting
- Forklift
- Quality control
Quick apply
Workshop Assistant
Taylor Engineering and Fabrications Ltd —Birmingham
- £12.71 an hour
- Full-time
- Computer literacy
- Data entry
- Cleaning
Quick apply
Internal Sales & Projects Adviser
Tamlite Lighting —Redditch
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- Computer skills
- Store discount
- Employee discount
Quick apply
12d
Operations Support Administrator
NECSWS —Birmingham
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
- Annual leave
Quick apply
10d
Warehouse Operative
ABC Racking —Walsall
- From £12.71 an hour
- Full-time
- Heavy lifting
- Maintenance
- Forklift
Quick apply
4d
Warehouse/Stores Operative
Salisbury Poultry (Midlands)Ltd —Bilston
- Full-time
- Forklift
- Warehouse experience
- Free parking
- Employee discount
Quick apply
Warehouse Administrator
MedScience Group —Kidderminster
- £26,618 a month
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
Quick apply
Production Operative
Mikrofill —Redditch
- Full-time
- Assembly
- Quality control
- Organisational skills
Quick apply
Warehouse Operative
Fast car —Walsall
- £12.71 an hour
- Full-time
- Organisational skills
- Warehouse experience
- In-person
- Employee discount
Quick apply
6d
Delivery Driver
Birring Transport LTD —Birmingham
- Part-time
- Driving
- Commercial driving
- Free parking
Quick apply
10d
Property Administrator / Coordinator
Propleaf Property Solutions UK Ltd —Birmingham
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
9d

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Call Handling & Dispatch

West Midlands Police -
Birmingham

Apply Now

Job details

Full-time
£28,914 - £32,613 a year
9 days ago

Benefits

Annual leave

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Typing
Communication skills

Full job description

Be the calm in the chaos. Be the voice that makes a difference.

Join West Midlands Police Force Contact

When the public needs help, they need someone who can stay calm, think clearly and take action.

As a Contact Handler or Dispatcher with West Midlands Police, you will play a critical role in protecting our communities. From answering emergency 999 calls to coordinating officers responding to live incidents, your decisions will directly support public safety.

This is more than a job. It is a frontline role where your judgement, communication skills and compassion can change lives.

What will you do?

Contact Handler

You will be the first person people speak to when they need policing support.

You will:

Answer emergency 999 and non-emergency 101 calls
Listen carefully and ask the right questions to understand risk
Record accurate information using police systems
Assess incidents and make timely decisions
Provide reassurance and guidance to people in distress

Dispatcher

You will help coordinate the policing response across the West Midlands.

You will:

Deploy officers to incidents using multiple systems
Make decisions quickly while managing changing situations
Communicate clearly with officers and teams across the force
Monitor incidents and provide accurate updates

What We're Looking For

This role requires people who can stay calm under pressure, make sound decisions and provide a professional service to the public during challenging situations.

To be successful, you will need:

Accurate keyboard skills with a minimum typing speed of 25 words per minute
Accurate verbal and written language skills, with the ability to capture important information clearly
The ability to prioritise and multi-task under pressure, achieving deadlines while maintaining accuracy and quality
Proven decision-making skills, with the confidence to assess information and take appropriate action

You will also need excellent communication, listening and teamwork skills, along with the ability to manage sensitive conversations professionally and respectfully.

Previous experience in customer service, emergency services, healthcare, dispatch, control rooms or other public-facing roles is welcomed, but we are primarily looking for the right attitude, resilience and commitment to helping others.

Training and support

You will receive a comprehensive training programme designed to prepare you for this important role.

Your training will include:

Call handling
Dispatch procedures
Police systems
Risk assessment and decision-making
Practical scenarios and ongoing coaching

You will also have access to wellbeing support and development opportunities throughout your career.

Salary and benefits

Salary: £28,914 - £32,613 plus up to 34.9% shift allowance (taking starting salary up to circa £36,000)

There are two shift patterns:

Pattern 1: Working six days followed by four days off. This is made up of two early shifts, two late shifts, and two night shifts.

Please be aware that your allowances will be paid to you once you have completed your initial training. The Force Contact team will make you aware of this when you join their team. The initial training period is a minimum of 6 weeks, but could be extended should further development be required. This will be Monday - Friday, 8am - 4pm and please note that no annual leave can be authorised during this period.

Recruitment Process

Our recruitment process is designed to help us identify people who have the skills, judgement and behaviours needed to succeed in this important frontline role.
Successful candidates will progress through the following stages:

Online application and paper sift - You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role.
Assessment centre - Candidates who successfully pass the application stage will be invited to attend an in-person assessment centre. This gives you the opportunity to demonstrate your communication skills, decision-making ability, teamwork and how you respond under pressure. The assessment centre will include activities designed to reflect the role, including:
- Mock 999 call scenarios
- Dispatch exercises
- Team-based activities
Interview - Successful candidates from the assessment centre will attend an interview to explore your motivation for joining Force Contact, your understanding of the role and the skills you can bring to the team. Note, the assessment centre and interview will be hosted on the same day)
Pre-employment checks - If you are selected as a preferred candidate, you will be required to successfully complete a number of pre-employment checks before receiving a formal offer.
- Vetting checks - You must successfully complete Recruitment Vetting and Counter Terrorism Clearance before starting the role. This includes providing information relating to your background and financial history as part of the vetting process. Click here for more information.
- Medical checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.
- Reference checks - You will need to provide details covering at least five years of employment, education or other relevant activity history, including information that demonstrates your background during this period.

We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.

Are you ready?

This is a role for people who want to make a difference.

If you can listen, think, decide and act when it matters most, we want to hear from you.

Apply today and become part of the team that keeps the West Midlands safe.

Apply Now

Refine Your Search

handling & dispatch jobs in solihull, wmd

Call Handling & Dispatch

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OPERATIONS TEAM ASSISTANT – LATE SHIFT

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