Receptionist Work, Jobs in Caerphilly, Wls (with Salaries)

Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
2d
Clinic Receptionist
Sugar Box Clinic —Newbridge
- £12.71 - £16.00 an hour
- Part-time
- Sales
- English
- Front desk
- Employee discount
Quick apply
6d
Medical Receptionist/Administration
Abercynon Medical Centre —Mountain Ash
- £12.71 an hour
- Part-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
Telephone Answering Receptionist
Answermyphone.biz —Whitchurch
- £12.71 an hour
- Part-time
- Sales
- Front desk
- In-person
- Free parking
Quick apply
GP Receptionist/Administrator
Cardiff Bay Surgery —Cardiff
- £12.71 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- Data entry
- Annual leave
Quick apply
1d
Medical Receptionist
Crwys Medical Centre —Cardiff
- £12.74 an hour
- Part-time
- Customer service
- Front desk
- In-person
- Annual leave
- Sick pay
Quick apply
Dental Receptionist
Radyr Dental Care —Radyr
- From £12.71 an hour
- Full-time
- Sales
- In-person
Quick apply
Medical Receptionist/Administrator
Trosnant Lodge Medical Practice —Pontypool
- From £12.71 an hour
- Overtime
- English
- Administrative experience
- Front desk
- Store discount
- Annual leave
Quick apply
Night Reception Team Member
Travelodge —Cardiff
- £13.71 an hour
- Full-time
- Bar
- No experience needed
- Hotel
- Employee discount
2d
Cash Desk Volunteer
British Heart Foundation —Caerphilly
- Cash handling
- Employee discount
Sales & Reception Manager.
Newport worktop and tiles LTD —Newport
- £13 an hour
- Part-time
- Salesforce
- Data analysis skills
- Business development
Quick apply
7d
Receptionist
The Coal Exchange —Cardiff
- £12.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Hotel
Quick apply
Receptionist, Chaperone & Surgical Assistant
Acorn Private Clinic —Penarth
- From £12.71 an hour
- Full-time
- Computer literacy
- Travel
- Front desk
- Employee discount
Quick apply
Receptionist/Administrator (Temporary Cover)
Copa Chiropractic limited —Newport
- £12.71 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- No experience needed
Quick apply
6d
Receptionist
North Cardiff Medical Centre —Cardiff
- £12.71 an hour
- Full-time
- Computer literacy
- Administrative experience
- Data entry
- Free parking
Quick apply
9d
Qualified Dental Nurse and Receptionist
Hywel Samuel & Associates —Cardiff
- From £12.71 an hour
- Part-time
- Patient care
- Organisational skills
- Front desk
Quick apply
Receptionist/Optical Assistant
Annette Dobbs Eyecare —Barry
- From £12.75 an hour
- Part-time
- No experience needed
- Front desk
- In-person
- Employee discount
Quick apply
1d
Receptionist
Hotel Indigo Cardiff —Cardiff
- £26,523 a year
- Full-time
- Hotel
- Front desk
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Service Representative -BOOKING IN REPAIRS ON RECEPTION for a computer repair comany
Mobile & Computer repairs —Cardiff
- £12.80 an hour
- Microsoft Word
- Microsoft Outlook
- Sales
- Store discount
- Employee discount
Quick apply
11d
Night Hotel Receptionist
The Coal Exchange —Cardiff
- £12.71 an hour
- Night shift
- Bar
- Computer literacy
- Hotel
Quick apply
21h

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Customer Engagement Co-ordinator

United Welsh -
Caerphilly

Apply Now

Job details

Full-time
£28,194.75 a year
2 days ago

Qualifications

Microsoft Word
Social housing experience
Client engagement
Stakeholder liaison
Complaint handling
Databases
Partnership building
Relationship management
Front desk
Customer interaction
Communication skills
Welsh

Full job description

Customer Engagement Co-ordinator

Reporting to: Senior Customer Service Coordinator

Broad purpose of the post

We are looking for a Customer Engagement Co-ordinator to deliver exceptional customer service across various channels, making sure queries are resolved professionally and quickly.

In this role you will manage reception duties, process documents, and welcome visitors warmly. You will work flexibly within our Housing and Communities Team, maintaining high service standards and creating positive experiences for customers. Building strong relationships with partners and managing customer expectations proactively are important aspects of the role.

Fixed Term Contract (12 Months), Full Time (35 hours)
£28194.75 per annum
Closes 2nd September, Midday
Interviews 9th / 10th September

Key accountabilities

Deliver a responsive, customer-focused service across all communication channels, including telephone, face-to-face, text, email, and social media, making sure queries are resolved effectively and quickly
Show excellent person skills while managing reception duties at our head office, including processing documents, handling post, and warmly welcoming visitors to the office
Record, assist and action customer feedback including compliments and complaints, and use the knowledge gained from feedback to improve our services
Support the Housing and Communities Team by working flexibly to make sure the highest standards of service delivery, enabling positive experiences for both internal and external customers and partners
Assist United Welsh in meeting their financial targets to make sure that the organisation can make the most of its financial strength. For example, making sure that rent queries and direct debit mandates are correctly and professionally handled
Build strong relationships with partners such as Celtic Horizons, managing agents, and support providers to shorten customer journey time and resolve queries efficiently at the first point of contact. Where possible, you will resolve queries and provide relevant information at the first point of contact to provide the best possible outcome for the customer and deliver departmental KPIs.

Essential Criteria

Proven experience in a customer service role, demonstrating the ability to handle a range of customer inquiries effectively
Ability to work effectively within a dynamic team, maintaining high standards of professionalism, empathy, and kindness
Proficiency in Microsoft Excel, Word, Outlook, and email, with the ability to learn and adapt to new software
Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
Strong person skills, capable of managing reception duties, processing documents, handling postal tasks, and warmly welcoming customers
Highly adaptable and flexible, able to work within a team to meet changing priorities and demands. Remaining calm and composed under pressure, ensuring effective service delivery
Proactively manage customer perceptions and expectations, providing education and guidance as needed
Skilled in building and maintaining positive relationships with residents and other stakeholders, fostering trust and satisfaction
Strong numerical skills, with the ability to accurately calculate rent payments

Desirable Criteria

Experience of working within the Social Housing sector
Experience of customer service through corporate social media channels
Competent using Capita OpenHousing as a housing management system
Familiar with Microsoft Teams
Familiar with IS databases
Welsh language skills

Apply Now

Refine Your Search

receptionist jobs in caerphilly, wls

Customer Engagement Co-ordinator

Clinic Receptionist

Medical Receptionist/Administration

Telephone Answering Receptionist

GP Receptionist/Administrator

Medical Receptionist

Dental Receptionist

Medical Receptionist/Administrator

Night Reception Team Member

Cash Desk Volunteer

Sales & Reception Manager.

Receptionist

Receptionist, Chaperone & Surgical Assistant

Receptionist/Administrator (Temporary Cover)

Receptionist

Qualified Dental Nurse and Receptionist

Receptionist/Optical Assistant

Receptionist

Customer Service Representative -BOOKING IN REPAIRS ON RECEPTION for a computer repair comany

Night Hotel Receptionist

I want to receive the latest job alerts for receptionist in caerphilly, wls

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