client services Work, Jobs in harold wood (with Salaries)

Customer Service Advisor
THE WIGGETT GROUP —Brentwood
- £26,000 - £28,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
4d
Helpdesk Support Officer
Civic Recruitment Limited —Redbridge
- Administrative experience
- IT
Quick apply
1d
Clinic Coordinator
Therapie Clinic —London
- £13.94 - £15.73 an hour
- Customer service
- Analysis skills
- Communication skills
- Paid training
- Annual leave
8d
Customer Support Coordinator – Available NOW!
Energycentric —Romford
Client Services Coordinator
M S Webb & Company Limited —Chatham
- £28,000 - £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
Quick apply
Customer Support Coordinator
Energycentric —Romford
Operations & Client Services Manager
N5 SECURITY LTD —Romford
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Driving
- Organisational skills
Quick apply
1d
Catering Assistant
Impact Food Group —Brentwood
- £15,633.30 a year
- Part-time
- Customer service
- School
- Employee discount
Quick apply
11d
Office Cleaner (part-time)
Enigma Security Solutions —Romford
- £14 an hour
- Part-time
- In-person
- Communication skills
Quick apply
2d
Customer Service Advisor (Part-time)
GREENACRES LIVING MEMORIAL PARKS —Epping
- From £18,960 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
9d
Visa Documentation Agent
TLScontact UK —London
- £26,436 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
2d
School Cleaner
Reflection Perfection Maintenance Services —Brentwood
- £12.71 an hour
- Monday to Friday
- Customer service
- English
- In-person
- Annual leave
Quick apply
Travel Consultant
Trailfinders —Chelmsford
- £44,000 - £49,000 a year
- Sales
Training Coordinator
Shreeji Training Ltd —Rainham
- £13 an hour
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Computer skills
- Work from home
- Sick pay
Quick apply
3d
Administrative Assistant
London College of Professional Studies —Canary Wharf
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Veterinary Receptionist
Vets for Pets —Romford
- Part-time
- Computer literacy
- Front desk
- Employee discount
4d
Trainee Motor Claims Handler
Auto Accident Claims Ltd —Basildon
- From £24,785 a year
- Full-time
- Customer service
- Free parking
- Referral programme
Quick apply
10d
Records Assistant
Abion —London
- £3,000 a month
- English
- Administrative experience
Trainee Negotiator
Blue Peak Ventures Limited —Romford
- From £27,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Gym membership
Quick apply
3d
Customer Service Advisor
Health Primary LTD —London
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Negotiation
Quick apply
3d

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Customer Service Advisor

THE WIGGETT GROUP -
Brentwood

Quick apply

Job details

Full-time
£26,000 - £28,000 a year
4 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Customer service
English
Microsoft Office
Organisational skills
Phone etiquette
Communication skills

Full job description

Customer Service Advisor

Location: Warley, Brentwood

Reports To: Team Leader

About us:

We are a thriving, successful company with an excellent proven track record as Social Housing Experts in Property Services. To ensure a high level of operational focus, we are centred around three operating divisions Electrical, Fire, Security and Property Services.

Job Summary:

We are seeking a dedicated and compassionate Call Centre Operator to join our team and assist social housing clients in booking appointments. As an Operator, you will play a vital role in providing exceptional customer service and ensuring that our clients receive prompt and accurate assistance in securing appointments for social housing services. Your excellent communication skills, attention to detail, and empathy will be essential in effectively addressing client needs and maintaining a high level of client satisfaction.

Key Responsibilities:

Receive inbound calls from social housing clients seeking to book appointments for various housing-related services.
Provide professional and empathetic customer service while actively listening to client inquiries and concerns.
Use a computerised system to accurately record and update client information, appointment details, and relevant notes.
Assess client needs and determine the appropriate appointment type and availability.
Schedule appointments in accordance with established protocols, ensuring optimal use of resources and minimising wait times.
Provide accurate information to clients regarding appointment dates, times, locations, and any required documentation or preparation.
Assist clients in rescheduling or cancelling appointments as necessary, maintaining flexibility while accommodating client preferences and availability.
Collaborate with internal departments and external stakeholders to facilitate the smooth coordination and execution of appointments.
Follow-up with clients to confirm appointments, address any additional questions or concerns, and ensure a positive customer experience.
Adhere to confidentiality and data protection policies to safeguard client information.
Meet individual and team performance targets related to call handling metrics, such as call volume, average handling time, and customer satisfaction.
Stay updated on social housing policies, procedures, and relevant regulations to provide accurate information to clients.

Experience & Skills

Previous experience in a call centre or customer service role, particularly in handling appointments or bookings.
Strong communication skills, both verbal and written, with the ability to effectively convey information to clients and colleagues.
Active listening skills to understand client needs and provide appropriate solutions.
Excellent organisational skills and attention to detail to accurately record and manage client information.
Empathy and patience to address client concerns and provide support in a compassionate manner.
Ability to navigate computer systems and proficiency in using call centre software, databases, and standard office applications, including Microsoft Office packages
Ability to multitask and work in a fast-paced environment, while maintaining a high level of accuracy and professionalism.

Due to our remote location, you must be able to drive as there is not public transport to our offices

Free parking
On-site gym
On-site parking
Salary Sacrifice Pension Scheme – after 3 months of employment
23 days annual leave + bank holidays
Option to buy or sell up to 3 additional days of annual leave each calendar year
Birthday off – after 1 year of service
Group Life Insurance
Employee Assistance Programme (EAP)
Virtual GP appointments & Online Physiotherapy sessions
Ongoing training and development opportunities

Job Type: Full-time

Pay: £26,000.00-£28,000.00 per year

Benefits:

Company pension
On-site parking

Work Location: In person

Quick apply

Refine Your Search

client services jobs in harold wood

Customer Service Advisor

Helpdesk Support Officer

Clinic Coordinator

Customer Support Coordinator – Available NOW!

Client Services Coordinator

Customer Support Coordinator

Operations & Client Services Manager

Catering Assistant

Office Cleaner (part-time)

Customer Service Advisor (Part-time)

Visa Documentation Agent

School Cleaner

Travel Consultant

Training Coordinator

Administrative Assistant

Veterinary Receptionist

Trainee Motor Claims Handler

Records Assistant

Trainee Negotiator

Customer Service Advisor

I want to receive the latest job alerts for client services in harold wood

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