Full time Work, Jobs in Rochford, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Trainee Office Assistant
AJR ECO —Southend-on-Sea
- £18,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Free parking
Quick apply
Credit Control Assistant
Gateway Property Management Ltd —Southend-on-Sea
- £25,000 - £26,000 a year
- Full-time
- Microsoft Word
- Customer service
- Organisational skills
- Annual leave
- Referral programme
Quick apply
Ward Hostess/Host
Medirest —Westcliff-on-Sea
- £12.92 an hour
- Full-time
- Serving
- Hotel
Office Assistant/Administrator
Beecham Fisher Solicitors —Southend-on-Sea
- £18,000 - £25,000 a year
- Part-time
- Microsoft Office
- Administrative experience
- Data entry
Quick apply
Control Room Operative
L J Transportation —Latchingdon and Snoreham
- £13.07 an hour
- Full-time
- Computer literacy
- English
- Data entry
- Free parking
- Store discount
Quick apply
Sales Administrator
Kaisertech Ltd —Rochford
- £27,000 - £30,000 a year
- Full-time
- CRM software
- ERP systems
- Microsoft Office
- Sick pay
Quick apply
3d
Port Operative
Port of Creeksea —Rochford
- £12.88 - £15.00 an hour
- 8 hour shift
- Heavy lifting
- Forklift
- Organisational skills
- Free parking
- Sick pay
Quick apply
2d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Hullbridge
- £3,800 a month
- Full-time
Quick apply
Legal Secretary/Receptionist
MPP Solicitors —Maldon
- From £24,500 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick apply
Sales Executive - Property Sector
Home Legal Direct Ltd —Southend-on-Sea
- £36,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- Driving
Quick apply
7d
Warehouse Assistant
Trade Carpets —Southend-on-Sea
- From £12.71 an hour
- Full-time
- Heavy lifting
- Maths
- In-person
Quick apply
Doggy Daycare Assistant Apprentice (Paws Indoors Southend)
KEITS —Southend-on-Sea
- Full-time
- Cleaning
- School
3d
Maintenance Coordinator - Voids & Property Maintenance
The RTR Group Nationwide Limited —Rochford
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Supervising experience
- Organisational skills
- Health & wellbeing programme
Quick apply
13d
Mobility Equipment Refurbishment Technician
Sunshine Scooters Limited —Rochford
- £25,000 - £27,000 a year
- Overtime
- No experience needed
- Warehouse experience
- Power tools
- Free parking
- Sick pay
Quick apply
1d
Administrator
Arundell Mechanical Contractors Ltd —Woodham Ferrers
- £26,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Free parking
Quick apply
7d
In Store Team Member
Domino's —Westcliff-on-Sea
- £8.00 - £12.71 an hour
- Weekend availability
- Customer service
- No experience needed
- Cleaning
- Paid training
- Flexible schedule
3d
Assistant Store Manager - Fireaway Pizza
Fireaway —Southend-on-Sea
- Full-time
- Inventory control
- Sales
- Restaurant management
Quick apply
3d
Laundry Assistant
pressing matters leigh on sea ltd —Leigh-on-Sea
- £12.75 an hour
- Full-time
- Hotel
- Organisational skills
- Cleaning
Quick apply
Attendance Officer
Zero Corp —Rayleigh
- £16.73 - £19.00 an hour
- Full-time
- Bachelor's degree
- Organisational skills
- In-person
Quick apply
14d

I want to receive the latest job alerts for full time in rochford, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

full time jobs in rochford, ess

Contact Centre Officer (Headquarters, Chelmsford)

Trainee Office Assistant

Credit Control Assistant

Ward Hostess/Host

Office Assistant/Administrator

Control Room Operative

Sales Administrator

Port Operative

JUNIOR SALES CONSULTANT

Legal Secretary/Receptionist

Sales Executive - Property Sector

Warehouse Assistant

Doggy Daycare Assistant Apprentice (Paws Indoors Southend)

Maintenance Coordinator - Voids & Property Maintenance

Mobility Equipment Refurbishment Technician

Administrator

In Store Team Member

Assistant Store Manager - Fireaway Pizza

Laundry Assistant

Attendance Officer

I want to receive the latest job alerts for full time in rochford, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected