Hospitality service support Work, Jobs in Scotland (with Salaries)

Guest Experience & Operations Lead
Sweeney Inverness —Inverness
- £15.00 - £16.50 an hour
- Part-time
- Hospitality
- Maintenance
- Hotel
- Employee discount
Quick apply
5d
Resident Services Associate
Colby River —Glasgow
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
Customer Service/Sales Representative
Barr Promotions and Marketing Ltd —Glasgow
- £650 - £800 a week
- Full-time
- Hospitality
- Sales
- Customer service
- Referral programme
Quick apply
4d
Estates Manager
Auchrannie Resort —Isle Of Arran
- Up to £55,000 a year
- 8 hour shift
- Hybrid work
- Organisational skills
- IT
- Leadership
- Referral programme
Quick apply
Maintenance Technician - Hospitality
Bellrock Property and Facilities Management —Scotland
- £36,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Driving
- Health & wellbeing programme
- Annual leave
Quick apply
Onboarding Consultant (Logit)
triSaaS (Enhance) —Edinburgh
- Up to £26,500 a year
- Full-time
- Hospitality
- Computer literacy
- Microsoft Office
- Free parking
- Sick pay
Quick apply
10d
Reception Supervisor
SuperPark UK —Glasgow
- £28,000 - £32,000 a year
- Weekend availability
- Hospitality
- Administrative experience
- First Aid Certification
- Free parking
- Employee discount
Quick apply
Hotel General Assistant
T. A. Scotland —Isle of Skye
- From £14 an hour
- Full-time
- Hospitality
- Spanish
- English
- Employee discount
Quick apply
2d
Guest Service Lead
Rosslea Hall Hotel —Helensburgh
- Hotel
- Guest services
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
4d
Wedding Experience Assistant
Gretna Green Ltd —Gretna Green
- Up to £27,850 a year
- Full-time
- Hospitality
- Bachelor's degree
- Organisational skills
- Free parking
- Employee discount
Quick apply
10d
Customer Service Assistant
NEON DEVELOPMENTS LIMITED —Glasgow
- £14 - £16 an hour
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11h
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Service & Safety Assistant
Capitol Students —Glasgow
- £13.12 an hour
- Part-time
- Hospitality
- Computer literacy
- Microsoft Office
Quick apply
Front of House Supervisor
Perle Hotels Ltd. —Oban
- £14 - £15 an hour
- Full-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Team Leader - Operations
36T Hub Intl —Edinburgh Airport
- £13.50 - £15.00 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Food Handler & Server
Sprigg —Glasgow
- £13.45 an hour
- Weekend availability
- Serving
- Hospitality
- English
Quick apply
Sales and Service Assistant
aparto Glasgow West End -Student Accommodation —Glasgow
- £28,000 a year
- Weekend availability
- Hospitality
- Sales
- Social media management
- Free parking
- Employee discount
Quick apply
9d
Waiting Staff
Edinburgh diner ltd —Edinburgh
- £12.71 - £13.50 an hour
- Part-time
- Hospitality
- Organisational skills
- In-person
- Employee discount
Quick apply
8h
Guest Service Assistant
Garner Eight Acres Elgin —Elgin
- Hospitality
- Hotel
- Guest services
- Employee assistance programme
Quick apply
5d
Operations Coordinator
Adamson Links —St. Andrews
- £25,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
4d

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Guest Experience & Operations Lead

Sweeney Inverness
Inverness

Quick apply

Job details

Permanent | Part-time
£15.00 - £16.50 an hour
5 days ago

Benefits

Company pension
Employee discount

Qualifications

Hospitality
Maintenance
Supervising experience
First Aid Certification
Personal Licence
Guest services
Hotel experience

Full job description

Help Shape the Guest Experience at One of Inverness's Newest Boutique Hotels

At Sweeney Hotels, we're passionate about creating beautifully designed places to stay and delivering memorable guest experiences.

As we prepare to open our newest boutique hotel in Inverness, we're looking for a Guest Experience & Operations Lead to become a key part of our team.

This is an exciting opportunity to join us from the very beginning, helping establish operational standards, shape the guest experience and play an important role in the growth of the Sweeney Hotels brand.

No two days are the same. This is a varied role combining guest experience, operational coordination and the opportunity to work across multiple areas of a growing boutique hospitality business.

About the Role

This is much more than a traditional reception position.

Working within our modern self check-in model, you'll lead the day-to-day guest experience while coordinating housekeeping, maintenance and the smooth operation of the property.

You'll become the main on-site point of contact for guests during our busiest operational periods, ensuring every arrival is welcoming, every room is guest-ready and every stay reflects the high standards our brand is known for.

Shortly after opening our accommodation, we'll also be launching an exciting food and beverage concept. As part of a small, collaborative team, you'll work closely alongside our Food & Beverage colleagues, providing support during agreed peak trading periods while maintaining clear ownership of the guest accommodation experience.

Key Responsibilities

You'll play an important role in the day-to-day operation of the hotel, including:

Delivering exceptional guest experiences from arrival through to departure.
Providing a welcoming on-site presence during key guest arrival periods.
Supporting guests before, during and after their stay.
Coordinating housekeeping to ensure all rooms are prepared to brand standard.
Completing daily quality inspections across bedrooms and guest areas.
Coordinating maintenance issues and contractor visits.
Responding promptly and professionally to guest enquiries.
Managing guest reviews and identifying opportunities for continuous improvement.
Supporting influencer, VIP and marketing stays.
Sharing local recommendations and helping guests experience the very best of Inverness and the Highlands.
Maintaining exceptional presentation standards throughout the property.
Working collaboratively with the Food & Beverage team, providing support during agreed peak trading periods to deliver an outstanding overall guest experience.

Working Pattern

Permanent position.
30 hours per week across five days.
Weekend working forms part of the rota.
During the launch phase, shifts will typically be scheduled between 2:00pm and 8:00pm, reflecting peak guest arrival times.
As occupancy patterns develop, working hours may evolve to ensure staffing continues to align with guest demand and operational requirements.

As our food and beverage operation launches, you'll become part of a collaborative hotel team where departments work closely together. While your primary responsibility will remain guest experience and accommodation operations, there will be opportunities to broaden your hospitality experience by supporting colleagues during busy trading periods.

We're Looking For Someone Who...

Is passionate about delivering exceptional hospitality.
Loves creating memorable guest experiences.
Is organised, proactive and enjoys solving problems.
Communicates confidently with guests, colleagues and contractors.
Takes pride in maintaining exceptionally high standards.
Is comfortable working independently and taking ownership.
Enjoys working within a growing business where no two days are the same.

What Will Make You Stand Out

Experience in one or more of the following areas would be advantageous:

Hotels, hospitality, tourism or serviced accommodation.
Coordinating housekeeping or operational teams.
Liaising with contractors or suppliers.
Using hotel Property Management Systems (PMS).
Premium customer service environments.
Food & Beverage, cafés, resturants or bars.
Knowledge of Inverness and the Scottish Highlands.
First Aid qualification.
Personal Licence Holder qualification (or willingness to obtain one).

Pay: £15.00-£16.50 per hour

Benefits:

Company pension
Employee discount

Work Location: In person

Quick apply

Refine Your Search

hospitality service support jobs in scotland

Guest Experience & Operations Lead

Resident Services Associate

Customer Service/Sales Representative

Estates Manager

Maintenance Technician - Hospitality

Onboarding Consultant (Logit)

Reception Supervisor

Hotel General Assistant

Guest Service Lead

Wedding Experience Assistant

Customer Service Assistant

Customer Service Advisor

Service & Safety Assistant

Front of House Supervisor

Team Leader - Operations

Food Handler & Server

Sales and Service Assistant

Waiting Staff

Guest Service Assistant

Operations Coordinator

I want to receive the latest job alerts for hospitality service support in scotland

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