Assistant / Dealership Administrator – Car Dealership (London)
A highly organised and professional Administrative Assistant with experience supporting the daily operations of a busy car dealership environment in London. Skilled in managing administrative processes, maintaining accurate records, coordinating customer communications, and ensuring smooth day-to-day dealership operations. Confident in handling multiple responsibilities simultaneously while delivering excellent customer service and maintaining high levels of accuracy and professionalism.
Key Responsibilities:
* Managing and organising dealership paperwork including vehicle sales documents, invoices, finance agreements, registration paperwork, warranties, and customer records.
* Updating and maintaining dealership computer systems with accurate customer, vehicle, sales, stock, and service information.
* Assisting with bookkeeping duties including processing invoices, recording payments, reconciling transactions, handling receipts, and supporting accounts administration.
* Answering incoming phone calls professionally, directing enquiries to the relevant departments, and assisting customers with appointments, vehicle information, and general enquiries.
* Responding to emails promptly and professionally, maintaining effective communication with customers, suppliers, finance companies, and internal departments.
* Providing front-desk and administrative support to sales teams, managers, and service departments.
* Coordinating appointments, meetings, vehicle collections, deliveries, and customer handovers.
* Maintaining organised filing systems for both digital and physical documentation in line with company and legal requirements.
* Assisting with vehicle stock administration including logging vehicle arrivals, registrations, MOT details, service histories, and ownership documentation.
* Handling customer queries and resolving issues in a calm, professional, and customer-focused manner.
* Monitoring office supplies, placing orders when necessary, and ensuring the office environment remains organised and efficient.
* Supporting compliance procedures and ensuring confidentiality of customer and financial information at all times.
* Liaising with external companies such as finance providers, DVLA services, insurance companies, and suppliers when required.
* Using Microsoft Office, dealership management systems, spreadsheets, and databases efficiently to maintain accurate records and reporting.
* Supporting the smooth running of the dealership by multitasking effectively in a fast-paced environment.
Skills & Qualities
* Strong organisational and time-management skills.
* Excellent verbal and written communication abilities.
* Professional telephone manner and customer service skills.
* High attention to detail and accuracy in administrative work.
* Ability to work under pressure and manage multiple tasks efficiently.
* Proficient in Microsoft Office and computer-based dealership systems.
* Trustworthy, reliable, and able to maintain confidentiality.
* Team player with a proactive and flexible approach to work.
Work Environment
Working within a busy and fast-paced car dealership, providing essential administrative support to ensure efficient daily operations and a high standard of customer experience. The role requires professionalism, strong communication skills, and the ability to work effectively with customers, management, sales staff, and external organisations.
Administrative Assistant / Dealership Administrator – Car Dealership (London)
A highly organised and professional Administrative Assistant with experience supporting the daily operations of a busy car dealership environment in London. Skilled in managing administrative processes, maintaining accurate records, coordinating customer communications, and ensuring smooth day-to-day dealership operations. Confident in handling multiple responsibilities simultaneously while delivering excellent customer service and maintaining high levels of accuracy and professionalism.
Key Responsibilities:
* Managing and organising dealership paperwork including vehicle sales documents, invoices, finance agreements, registration paperwork, warranties, and customer records.
* Updating and maintaining dealership computer systems with accurate customer, vehicle, sales, stock, and service information.
* Assisting with bookkeeping duties including processing invoices, recording payments, reconciling transactions, handling receipts, and supporting accounts administration.
* Answering incoming phone calls professionally, directing enquiries to the relevant departments, and assisting customers with appointments, vehicle information, and general enquiries.
* Responding to emails promptly and professionally, maintaining effective communication with customers, suppliers, finance companies, and internal departments.
* Providing front-desk and administrative support to sales teams, managers, and service departments.
* Coordinating appointments, meetings, vehicle collections, deliveries, and customer handovers.
* Maintaining organised filing systems for both digital and physical documentation in line with company and legal requirements.
* Assisting with vehicle stock administration including logging vehicle arrivals, registrations, MOT details, service histories, and ownership documentation.
* Handling customer queries and resolving issues in a calm, professional, and customer-focused manner.
* Monitoring office supplies, placing orders when necessary, and ensuring the office environment remains organised and efficient.
* Supporting compliance procedures and ensuring confidentiality of customer and financial information at all times.
* Liaising with external companies such as finance providers, DVLA services, insurance companies, and suppliers when required.
* Using Microsoft Office, dealership management systems, spreadsheets, and databases efficiently to maintain accurate records and reporting.
* Supporting the smooth running of the dealership by multitasking effectively in a fast-paced environment.
Skills & Qualities
* Strong organisational and time-management skills.
* Excellent verbal and written communication abilities.
* Professional telephone manner and customer service skills.
* High attention to detail and accuracy in administrative work.
* Ability to work under pressure and manage multiple tasks efficiently.
* Proficient in Microsoft Office and computer-based dealership systems.
* Trustworthy, reliable, and able to maintain confidentiality.
* Team player with a proactive and flexible approach to work.
Work Environment
Working within a busy and fast-paced car dealership, providing essential administrative support to ensure efficient daily operations and a high standard of customer experience. The role requires professionalism, strong communication skills, and the ability to work effectively with customers, management, sales staff, and external organisations.
Pay: From £24,396.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Southall UB1 3ET: reliably commute or plan to relocate before starting work (preferred)
Education:
- A-Level or equivalent (preferred)
Experience:
- Administrative: 2 years (preferred)
Language:
Work Location: In person
